National Tire & Battery

I am so glad that I was able to re-​visit this location. Everyone there has the utmost of professional and caring attitude.
Even though I only had an oil change and filter replaced, I knew I was in the hands of some honest people. Shortly after my appointment time, they were able to get to work rotating tires, oil etc.
I had time while they were performing their version of safety inspection and I spoke with David (I believe) about getting my timing belt, water pump replaced since I was approaching the recommended service mileage.
So when I get back from my «trip» I am more than happy to have this location do the repairs as needed.
Thanks to everyone there for making a stressful situation (for me) as easy as you did.

One of the worst businesses I’ve ever done business with. Took my car in for new tires, paid near $ 1,300 for 4 new tires… Waited 4 hours for the installation because they could not figure out how to get the air bags turned off on my particular SUV… Finally got the tires mounted and paid for but noticed the ‘tire warning light on and the TPMS system not working when I started to drive off. They said it will take a few miles to sense the new tires and it will start working. Not working after driving it all weekend, they broke the sensors to my TPMS with the tire warning light staying on and a TPMS system down screen coming on every time I start the car.
The manager said «come back in and let them work on it, I could have bad sensors». implying they must have magically gone bad at the exact same time as the new tires were being mounted, and that it would be something they could possibly repair for me…
Went on line and discovered hundreds of complaints about TPM systems mysteriously not working after NTB mounts new tires and ZERO effort on the part of NTB to claim responsibility and ensure status quo of the TPMS before they started mounting their tires.
. AVOID ‘NTB’ AT ALL COST… JERK RIP OFF BUSINESS.

This is the worst store ever! I’ve been coming to NTB for almost 8 years now and ever since there has been a switch in management the store has gone to compete shambles. The guys here are lazy, try to up-​sell you & overall just don’t treat you like they would treat their own family. Avoid this place at all cost!

I am sad to say that I took my car in for an inspection and was told I had approximately $ 600 worth of work that needed to be done to pass. I pressured to sign up for the credit card to pay for this. I left and got an inspection at another place. I passed that inspection perfectly and was told nothing needed to be fixed.

Traveled through KC. Had issues with tires. 400+ miles away from home. NTB was great. They had my tire in stock. Got me in right away. Everyone at NTB was great espeically Jake and Michael. Got me back on the road with a smile. Great service.

I love this location I have been coming here since Aug 2013 and they are always honest and friendly. Ive brought my car in before thinking something was wrong with it. They ran some tests and checked a few things out with me and told me nothing was wrong and didnt charge me anything for the time. All of the employees here are knowledgeable, friendly, honest, and fair. Plan to wait a while on your car though even if they arent extremely busy. Luckily there are a lot of locations around to eat at within walking distance. You can also call to set up an apt which might save you some time.

Horrible customer service. After we dropped off the car off for an oil change and tire rotation (which took them 2 hours to complete), we noticed the car had a «rattling» sound. We brought it back only to find out that they had not balanced the tires like they should have (per the admittance of one of the managers). We were there for another 1 ½ hours before they finally completed the work, at which time the manager tried to blame us for not requesting a tire balance in the first place.
I will never again patronize NTB. That said, I suppose I should thank them for further renewing my faith and continued support of Midas in Gladstone, MO.

I had some work done to my front passenger control arm and the service I paid for came with a warranty. I had another malfunction with it about 2 months later. I took it back since the warranty covered the issue, and also had an oil change and other minor services done. When I got home, I realized that I was charged again for the service that the warranty covered. I called them immediately and found that in order to get my refund I would have to drive back down there so they could swipe my card again. I find it hard to believe that there was no way to put in a card number manually. All this after I had just had to have someone bring me to the shop after waiting for my car for 2 days! THEN I was told that they were about to close and I was not going to be able to make it there in time so I would have to come in the following day to get my refund. I was NOT happy!

It started off promisingly enough… I’d been calling shops all day to find a place that didn’t want to keep my truck for 5+ hours, as like most people, it’s my only vehicle. I spoke with Trent at 6:20, who assured me that if I had the truck in within a half hour, they could have me in and out of there by 9. Not entirely ideal, but not terrible. I’ll take it.
I drop the truck off, the guy is cordial enough, I verify what I need done, I reinforce that I am on a deadline and can not leave the truck overnight, and with assurance that wouldn’t be necessary, we get the paperwork started.
While he’s entering the job into the computer, one of his co-​workers stops by to let him know that another co-​worker had left a cleaning brush in the engine bay of a customer’s vehicle, which subsequently got caught in the A/​C and destroyed the compressor. My confidence is waning… He goes on to mention this is the second complaint about this guy today, and that earlier, coated in grease, he stained up the rear seats of another customer’s vehicle. Nice!
My wife and I head over to the bar next door to play the waiting game. I peek out the door every so often to see if they’ve brought my truck in. 7:30 goes by, and it’s still sitting there. 8:00…8:30…8:45…still sitting there.
9:00 rolls around, and I get a call from Trent at NTB. Awesome, my truck’s ready and I can finish packing for my trip in the morning, right? They somehow finished it all in the 15 minutes I wasn’t looking…
Unfortunately, the phone call was, «Uh…hey we’re going to need to keep your truck overnight, unless you want us to work on it until 10:30.»
I’d already waited roughly 2 ½ hours, what’s another hour and a half? Inconvenient, certainly, but at least it will be done. Sure, I’ll wait until 10:30, but I wished I’d known that going into it. Two minutes later, he calls back and tells me that the shop is closed, so I need to come over and pay him so he can close the register. Okay, that’s fine. I’d offered to pay up front at 6:45, but hey, whatever. After waiting another 10 minutes for them to get it on the lift, we go under and take a look, and the ball joints have some wear. Not enough that it would cause the consistent camber issue it had exhibited, but fine, they don’t want to do an alignment because it will take a lot of time and they want to go home, whatever, just put the tires on and we’ll call it a day. I’ll have someone else align it when I have more time to waste.
Fast forward about 5 minutes, and they can’t get the wheels off to put the tires on. They’re alloy wheels, and they’re stuck to the hubs. Trent proceeds to tell me they need to put PB Blaster on them and soak them overnight. B.S.
I tell him to go ahead and keep it overnight, but that he needs to give my wife and I a ride home, and deliver the truck to my house tomorrow, since I don’t have another vehicle. He tells his co-​worker to take us home after I pay.
So, I go up front to pay him for everything, minus the alignment. I say, «Boy, I hope I get a discount since I’m already out 3 hours of my time and I still have to wait until tomorrow at an unknown time to get my truck back.» You know, in that half-​serious «you should probably do something for your customer, since you couldn’t hold up your end of the bargain, but you probably won’t» tone of voice.
This is when Trent becomes defensive and wants to turn things into an argument.
He wants to know why I would expect a discount. So I tell him, first things first, IT SHOULD BE FINISHED. I should have been in my truck, on my way home at that point so I could finish packing. Instead, I’d put my life on hold for 3 hours FOR ABSOLUTELY NOTHING. Also, I had a bar tab that I wouldn’t have otherwise had, because I sure as hell wouldn’t have been going to the bar when I had actual work to accomplish, I just needed my truck in order to accomplish said work. He comes back telling me how it’s not his fault, and that he didn’t promise anything, and that it’s in fact MY fault that the alloy wheels are stuck to the steel hubs. I explain to him that NTB is a wheel and tire store, their entire existence is based upon the installation and removal of wheels, and that one would think they would have the tools and wherewithal to compensate for something that common. He didn’t understand the context of compensate in that sentence and begins attempting to berate me, telling me I should have come in earlier, and that I didn’t try hard enough to find a reputable shop. He asks me if my bartender was «The girl with the long hair and big boobs.» and calls them to pay the tab. He then tells me I can’t be in the store since it’s closed. I wait outside and they bring my truck back to me, with nothing done.
My 5000 characters is up, though there’s more to say…
I wasted 3+ hours of my life, and accomplished nothing beyond the knowledge that I will never go to NTB again.

What a great bunch of guys… and Justin… you know you’re my favorite, you cute thing you ! :p
I’ve taken my Tank… errr…truck to these guys once before for tires and oil changes, and had great service. I recently took it in for another oil change and to have the freon changed/​charged. Of course… the unexpected happens… every auto owners nightmare… «blah blah blah blah blah blah blah yammer yammer blah…$ 900.00…which translates to «you’ve got a leak in your evaporator core». As the blood slowly began returning to my brain, and the feeling to my hands, I took the estimate, crammed it into my bag and staggered out the door and preceded to berate my vehicle in the parking lot. «How could you do this to me, you worthless, ungrateful piece of scrap? No more premium at the pump for you !»
I took my estimate home and began calling for additional estimates for the work. I was positive I could find it cheaper…$ 900 my big ‘ol butt ! Yeah. I couldn’t. NTB was by far the cheapest around by $ 300.00. Actually, I should have known better. I knew I couldn’t find cheaper… but hey? What’s a tightwad to do ?
I took my beast back to them and now have… umm…err…exceedingly chilly A/​C. ;p
Want stuff done right and be treated well? Head on over and give these guys a shot. They’re knowledgeable, courteous and not bad to look at :)
No reason for me to go anywhere else.

These guys really helped me out on a Tune-​up. (I drive a smallblock V-​8 truck, BTW.)
I called ahead at lunch on Friday, dropped it off around 5pm, and they had it done by 8:30PM same-​day, even though I was prepared to leave it overnight.
The price and the service were both commendable; they came in at a lower quote than my usual mech. I’d go back again.