Mercedes-Benz of Kansas City

Just bought a used 2013 ML350. Randy Blum was our salesperson and it was a pleasure working with him. We didn’t feel pressured at all and he was very accomodating when I can back for a second look with more questions.
Also used the service Dept already to get Mbrace setup. Can in without an appointment, but they worked me in so I would not have to come back.

I would not recommend this dealership for the purchase of any vehicle. They lack customer service and their sales tactics are undesirable.

dont purchase cars at this location. i bought extended warranty and car body scratch protection. when i first went back change oil and mentioned the scratch on my car. they didn’t fix the scratch. after i found out, i called and left messages to the representative who helped me. no return phone calls. i emailed, no reply. after a month i called in they said they didnt fix the scratch because their ‘system’ didnt show i purchased the protection. and told me i cant get a complementary loaner this time. i cant believe they provide this kind of customer service. dont purchase cars at this location.

Love my car and got a great car buying experience at MB-​KC. These guys were prompt and very friendly. Ritchie was prompt in answering my calls and took care of everything. Keep up the good job folks.

Poor post sale customer service and accountability. Buy elsewhere — ive experienced other luxury car dealerships — this one needs a good manager

I’ve purchased and serviced my last 2 cars at MB of KC. I was impressed with the professionalism of the sales department at time of purchase and I am ecstatic about the service department.
The service department is always friendly and efficient, and they give me a complimentary loaner Mercedes whenever my car is being serviced.
Of course, the price tag with servicing a Mercedes can give sticker shock but anyone evaluating the purchase of a Benz should already know that going in…
The facility on 135^th is beautiful and easy to access from 435 and Stateline. I purchased several cars from Aristocrat Motors in the past but I always dreaded service work because of the hassle of getting there.
All in all, I am very happy with MB of KC and will likely purchase my next car from them unless Jaguar can get their act together and offer an AWD sedan…
I digress, my love/​hate relationship with a rear-​wheel drive XJ8 over a snowy KC winter is a story for another review…