Mazuma Credit Union Business Services

DO NOT get an account at Mazuma! Every month I go to Mazuma, my Mothers bank account, to deposit money. Now you would think, this would be an easy procedure? Well it’s not!!! Every time I go, very ruse representatives, extended wait times, and this is at several of their locations! I encourage my Mom to change bank accounts monthly, to avoid this ongoing issue! The purpose of this message is to encourage you to seek other banks, that values your time!

Another negative experience with Mazuma. This one is my fault because I should have left the bank after my last negative experience, but it is such a hassle to get a new bank. This time I ordered new checks and the bank sent them to the wrong address. Never emailed me to let me know the order was shipped. And then refused to do anything meaningful to get the checks back. They sent them to the wrong state and zip code. How does that happen? i have had the same mailing address for 6 years. Just a coincidence it happened after I made a complaint to the Division of Credit Unions about their illegal tactics to force me to enroll in a program that I clearly said I didn’t believe in. This place is horrible. Now a box of my checks is in the hands of a stranger. I have to file a police report and try to prevent identity theft. Now i have to deal with the credit bureaus to get a security freeze. And it happened at a time that I was buying a property and couldn’t have any changes to my banking or credit. This will be a hassle for me for years. Imagine if someone had a box of your checks and the bank refused to help you get them back. Of course I am not getting a new bank, filling a police report, getting a freeze on my credit, changing my direct deposit, and setting up for new bill pay services. Yikes! This is such a hassle.

I’ve been working with Mazuma Credit Union on an auto loan for over a week. The representative is unresponsive, and when he does respond, he doesn’t answer my questions. I’ve sent the appropriate loan documents to him 5 different times and he will not confirm receipt. If the experience on the front end is this poor, I can’t imagine the loan will be serviced well. I appreciate the low rates — but at what cost?

I’ve banked here since 1987. Very personable and helpful staff. Convenient and a real value. I wish we had a branch in Wyandotte County. All the branches are concentrated in Missouri. There ARE federal workers and retirees who live in Wyandotte County.

I like this credit union… don’t come here for any business during the beginning of month… very slow! Otherwise, customer service is great and the location is very convenient!

Friendliest, best credit union ever.
I have had banking nightmares recently, and when I finally decided to utilize my CU from «back in the day», they were more than happy to help me out with all my transition needs.
And they don’t jack my money.
*FU W.F.*
Even though located in KC, you can utilize their sister credit unions all over the country — yay! And with online banking… really, what else could you ask for?
Yeah, smiling faces and awesome customer service on the phone and in person!