InterContinental Kansas City At The Plaza

Any negative reviews must involve a personal issue rather than an objective evaluation of the quality of this Intercontinental. A throwback to an era of elegance and graciousness, the Intercontinental Plaza Kansas City envelops you with comfort and concern. Opened in 1972, the hotel doesn’t try to be trendy, but is furnished with class. Our suite was huge, with luxurious bedding, a small but comfortable bathroom, and a cool view of the Plaza. Service was utterly professional. Drinks at the clubby bar and breakfast in the Oak Room were both special. A $ 25 fee for pets seems very reasonable for a hotel of this quality.
For a nightly charge of under $ 200, the Intercontinental Plaza is a steal in this fine city.

Whenever I travel to Kansas I always stay here. This is something about this hotel that I love. From the moment that you check in you just know your about to experience a different level of service rarely found in a hotel.
Breakfast is great value easy to get to –in and out really quickly which I appreciate. I had dinner in the hotel couple of times and that is always great value and good food.
To sum up this is a classic hotel, great service, and good value. I would not hesitate to recommend this hotel to anyone.

This is a nice hotel and is in a perfect location, however they have some things to work on. When we arrived in our room overlooking the Country Club Plaza, we noticed that there were lipstick marks on the sliding door as if someone had kissed the door. When we left to go to dinner we told the front desk and they said it would be taken care of. Later that night when we arrived back in our room, the lipstick mark was still on the window. They attempted to take it off but it was still smeared and clearly visible. How was this even missed by the original cleaning crew? Next as we were going to bed, we kept hearing really loud noises and concluded that it was the elevators going up and down the building as our room was right next to the elevators. We told the front desk about this and they were kind enough to move us to a different room… but my question is if they knew that that room was loud and had other rooms open in the first place, why would they put us in that room?
Also, for an Intercontinental they have extremely cheap robes.
Next time I stay at the Country Club Plaza I will probably be taking my business elsewhere.

We enjoyed our stay here on Christmas weekend. We had a 5^th floor room with a balcony overlooking Country Club Plaza. Room was clean, comfortable, and modern.
Staff were all extremely nice. Service was excellent throughout our entire stay.
Front Desk, Concierge, Valet, Room Service, and Wait Staff were all great.
Only a few minor complaints…
We did have breakfast in the Oak Room on a Saturday morning. The breakfast buffet was $ 17. I was expecting it to be a bit pricey and while the food was good this is not a $ 17 buffet. I could have a stellar breakfast anywhere in KC for $ 17 (likely less). In my opinion, this is a $ 9 buffet with an $ 8 convenience charge for people who don’t feel like leaving the hotel to eat breakfast. Also, I think they should discount it for people staying at the hotel.
The selection of souvenirs in the gift shop was a bit disappointing. They carry your typical hotel gift shop sundries (Tylenol, Pepto, toothpaste, etc.) and some souvenirs as well. Unfortunately, a ridiculous portion of their souvenir selection was all Wizard of Oz related. I realize the story of the Wizard of Oz is set in Kansas, but this hotel is in Missouri (as is most of KC and all of the Plaza). I was looking for Kansas City and Country Club Plaza souvenirs, but all they seemed to stock was Wizard of Oz stuff. Disappointing.
They only have an outdoor pool. Our daughter was really bummed to find out she couldn’t go swimming during our December stay.
I liked that they had a hotel bar and I thought about visiting it a couple of times, but every night I walked past it seemed a bit crowded and noisy for my tastes. I like hotel bars because they’re mellow. If I wanted a nightclub atmosphere then I’d go to a nightclub. Perhaps it was just a busy time of year on busy nights (Friday and Saturday) and it’s normally a little more sane.
I used to get mad about hotels not having good quality free wi-​fi, but 4G data plans have gotten reasonable enough and I have enough of a data allowance through my cell provider that I no longer care. Hotels, even with paid wi-​fi, usually have too many guests trying to use the same wi-​fi at the same time (evenings) that I’d rather be on 4G anyway as it’s much faster.
Would definitely stay again, but come in the Summer to enjoy the pool and probably eat breakfast outside of the hotel.

We stayed at the InterContinental Kansas City at the Plaza, because we anticipated large crowds for the plaza lighting ceremony. Because it was Thanksgiving and all of the hotels were filled, the room price was outrageous. The price was just over $ 300 for a single king with breakfast for two.
The thing that blew me away about this hotel more than anything else was the staff. Everyone seemed upbeat and pleasant and we received outstanding service throughout our stay. I was especially impressed that they lent us an umbrella, after we asked where we could buy one, so we could walk to dinner without getting wet!
The hotel was very nice, but for the price, I expected more. There were some stains on the marble in the shower and the room was laid out awkwardly. The bed faced out toward the patio and the television was off to the left side. The placement made it hard to watch the TV. I also found the bed somewhat uncomfortable, but nothing beats your own bed and this is not unique to this hotel.
We purchased breakfast at the Oak Club as part of our room rate. The dining room was beautiful and the staff was very generous. Breakfast was served buffet style and included a variety of offerings. There were fish, steak strips and desserts along with the standard breakfast fare.
The food wasn’t bad, but aside from the desserts, it wasn’t outstanding. The fish was dry and the gravy for the biscuits tasted bland. They were out of eggs the whole time we were there. The apple cranberry crumble cake was delicious, although I would have preferred the cranberry to be a bit sweeter or to be incorporated more into the apple. It had that tartness of fresh cranberry.
I was disappointed that they charged $ 12 or $ 13 for WiFi access. With free WiFi becoming increasingly common, I wonder how long hotels such as this will be able to sustain these ridiculously high daily rates… By the way, don’t forget that you also have to pay $ 15 – 20 a day for parking depending upon whether you want to self park or valet. With the premium price charged by the hotel, parking should be free.
I would not hesitate to recommend the InterContinental for out of town guests, although I would not pay the same price again. It was just a bit too much for what we got.

My check in and parking was swift and great. The room is immaculate and as its an older building you might not find enough plugs but I travel with an extension cord everywhere! I think this property is well located, strives to meet your requests and has all the facilities you might need.
In studying the few negative postings the one that’s absurd is the wedding attendee with the drinker wife or daughter or wherever who drank at the banquet even while failing to have state identification. The reviewer obviously had never worked in a substantial business nor been aware of the risks that bars and hotels assume by serving alcohol. If the patron has no identification and appears too young; (under 30) And in places like Las Vegas this is a constant issue, the staff has a legal need to verify age. Even in that best case, any guests causing a disturbance and or lacking identification would be ejected and or removed and or banned from the property in many cities. Sounds like a chronic complainer that gives five stars to mediocre dives and dings places that are well regarded by the veteran travelers. Perhaps the writer needs to venture out of Jackson county to see other places.

I held off writing this review for 8 months. After seeing the way the «general manager» Don Breckenridge responded to my wife’s complaint (see Lisa p) I felt it necessary to defend her as I was present and experienced the events myself.
This «manager» is a joke. How did he get this job? I’m a small business owner and I can’t imagine taking my employees side over numerous customers saying the same thing. I guess they feel like customers are a dime a dozen and no need to treat them respectfully.
She is 25, she was threatened to be thrown out of a wedding. An insanely expensive wedding. They literally pointed her out and pulled a glass of wine away at dinner. After showing id she was not apologized to for the way they treated and threatened her.
Hey «manager» heres a free business tip you need it: even if we were in the wrong, apologize anyway instead of faulting the customer.
My cousins wife also saw what happened by the aggressive rude staff and complained as well. She left the wedding at dinner because of their insulting indifference.
The groom whom this «manager» says was happy was unaware of the actual situation as we didn’t want to bother him on his wedding night. Of course the staff and «managers» with all their years of experience didn’t extend him the same courtesy. I guess 10s of thousands of dollars doesn’t buy what it use to. When I told the groom weeks later what really happened he didn’t have the response Mr Breckenridge claims.
They did run off dozens of guests who were socializing in the dinner hall very early. I was shocked.
After seeing the «managers» response in not surprised the staff feels like they can insult and threaten patrons, no action to correct that behavior exists. The inmates are running the asylum. Read other reviews consistent staff complaints.
Keep blaming customers Mr Breckenridge, it’s a great business model.

This hotel is old and dated and the customer service needs some serious upgrade as well. My wife stayed at the hotel this last weekend and it was a terrible experience.
I decided to book a room for a Saturday night for my wife as a surprise weekend away from the kids and since it was her Birthday. I also flew in one of her friends as part of the surprise. This room (w/​balcony) was booked months in advance and I called up the reservation desk several times to confirm this, indicating the special occasion. I don’t mind paying up as long as it is worth it.
That weekend, they stuck my wife and her friend in the bottom most floor, with the adjoining room being a conference room! There was a meeting ongoing until 6PM and my wife had to literally leave the hotel due to the noise. Also, in the morning the meeting again started with Mike testing at 7AM! There was barely a view of the Plaza and the front desk said there was no availability that weekend to move them to a better room. The balcony had no table or chairs!!!
I don’t quite understand how this hotel can stick a guest who has booked this room well in advance right next to a conference meeting room suite when they know there will be disturbances. IF there is a conference, then put the people attending the conference in the adjoining rooms, not the guests that have booked well in advance! Also, when someone makes repeated efforts to make it a special night, the staff needs to make at least some effort to comply. Very disappointed.
I called and left a voicemail for the Director of Guest services 5 days ago — no response yet.

Just meh for 200 bucks for one night. Candy on my floor when I arrived. They came and cleaned it up and were very nice.
Then the next morning as I lay in bed I noticed small hairs on the side next to me that I had not touched. And stains on the linens. Gross.

Not too good. Staff is one sided and not really out for the customer. $ 15 to self park? My experience wasn’t horrible but definitely not where I would stay on the Plaza. Go to the Raphael… Or the Marriott. Pass on this place

We booked our room two months in advance and they put us in a conference room that they dragged a couple spring mattresses from 1975 into. What in the hell is this?

This is a lovely old property in a great location in Kansas City. If you want easy mobility to shopping and restaurants this is your place.
The staff here is super friendly and very helpful. I can’t say enough about them.
My only problem is this is a property that has a few areas that need a little extra TLC. Like the bathrooms. They were clean on appearance, but when I got into shower there was obvious mold in the grout and pink mildew. Something that’s a pretty quick fix, but it takes time and effort (as well as a little bleach.)
The coffee here is good for hotel coffee. Very good. The Oak Room is a stunning old world restaurant with cutlery you can really feel. As this used to be a Ritz-​Carlton (and if you’re acquainted with the Ritz brand you will know it is as soon as you see it), there is definite luxe and opulence. But no turn down service.
All in all, a highly satisfactory time for my first visit to Kansas City.

Rooms are well appointed, avoid the restaurant downstairs especially during hour lunch break, understaffed and unable to accommodate even basic orders. otherwise, I’ll be back, walking distance to Country Club Plaza shops and food.

Spent Thanksgiving night here! What a night! We watched the Plaza lights ceremony and the huge fireworks show from our balcony. Later after the crowds dispersed, we all walked around the Plaza and had a late dinner. The Intercontinental is a Plaza tradition for many. Having a cocktail in the Oak Room or just people watching sounded like fun afterwards too, but we were one of the very few guests who had brought our kids with us! Maybe next time…

My husband and I stayed here over Valentine’s Weekend. BEST. DECISION. EVER!
My jaw dropped when I stepped into the lobby. I go goo goo gah gah for chandeliers and there were chandeliers big and small all over the place. This hotel is beautifully decorated and well maintained. The building itself is unique as it seems every room has its own balcony.
Every member of the staff is friendly and helpful from the front desk down to the housekeepers. The attention to detail is impeccable. Our favorite interaction occurred with Kent. He was a sweetheart and very entertaining.
We somehow ended up on the private concierge floor (you can’t get on that floor unless you have the key… how cool?!) They offered complimentary Hors d’oeuvres, happy hour, AND breakfast. This definitely boosts their rating in my book.
The only reason I’m not giving this hotel 5-​stars is because the bath soap made my husband’s skin really tight and itchy. They should provide less irritating or better quality toiletries.
Overall, I definitely recommend this hotel. I hope to have another excuse to stay here!

I stayed at the InterContinental for three days in late October. My brother and his now wife were married there and it simply made sense to stay onsite.
The highlights of the trip were incredible staff — from the waitress we had at the restaurant, to the valet and concierge… we were quite pleased with the level of competency as well as the great attitudes of all the staff.
We were given the wrong wedding welcome bag on arrival and didn’t notice until we had gotten up to our rooms. I headed back downstairs to return the bag and change it up for the correct bag and the woman at the front desk apologized profusely for the mistake as she swapped the bag out for the right one.
Everything about my brother’s wedding and reception was just lovely. The food that we enjoyed at the reception was so well done and I can see why they are host to many a special occasion. We were able to walk down to the Plaza in less than five minutes and enjoyed a really lovely view from our window each morning. The best part (to me) is that the black out drapes really worked at this hotel. I had such a hard time waking myself up every morning because the room was so blissfully dark and cozy until we opened the curtains!
I would definitely stay with the InterContinental again the next time we are in Kansas City, MO.

A larger hotel perched just across the creek from the famed Country Club Plaza. We stayed for a weekend in December to enjoy the holiday lights.
When we arrived at the hotel it was bustling with holiday activities. There was live jazz in the bar and quite a few people enjoying the music and bar scene.
We paid extra when making our reservation for a view of the plaza and our room on the 5^th floor had a gorgeous view of the Christmas lights on the stores of the Plaza.
While the hotel itself has been in place for a while (I remember it being here when I lived here in the early 80’s), it has been nicely maintained and refreshed. Because of the age you’ll have to accept small bathrooms but the bed, furnishing and décor were tasteful and comfy. On top of this, the service is very friendly.
While it’s not as quiet as newer properties (we could hear some noise from the street), all in all I felt it was a good choice for us. You can’t beat the location.

Wishing for that half-​star option. This hotel is in a phenomenal location, right across from the Plaza shops and restaurants. Tons of shops and restaurants of every type to suit your fancy.
The hotel itself needs some updating. The room I was in was a touch dingy, with a small television… am I just spoiled? But having said that, each room has a little balcony which is always a nice perk, and though the room was careworn it was definitely clean, no problems there.
I went to 4 stars because the location is truly outstanding, the staff were very friendly and helpful, and self-​parking was FREE in the parking garage connected to the hotel.

Nice local swanky hotel with a beautiful outdoor pool & lounging area. Very short walk to the downtown shopping area and conveniences like starbucks, good bbq (jack stacks), fine dining (for business meals and meetings), etc.
Very good service too, really enjoyed my 2 – 3 day business stay at the hotel

The Intercontinental on the edge of the Plaza smacks of opulence, gold-​standard customer service, and all the amenities one needs while on business or just having fun.
Several trips here over the past 10 years have yielded similar results. A decent room rate, huge king sized bed, and if you’re lucky enough to be on the north side of the hotel, impressive views of Kansas City’s Country Club Plaza.
Because the main entrance sits on Wornall Road, just south of the Plaza, the Intercontinental is not as busy with the din of cars and business as other hotels around the area. This level of peace and quiet adds to the experience and provides each guest with a comfortable stay. The inside of the hotel hasn’t been upgraded much since it was previously a Ritz Carlton. Held over from its days as the Ritz is customer service that is unparalleled in any other Kansas City hotel. Ask and ye shall receive, within reason of course.
My only negative experience here wasn’t the fault of the hotel, rather a hotel guest. Though in a separate room, we shared an adjoining room door. Apparently the walls are thinner in these rooms — this guy had a masseuse join him in the room and we heard every cheesy pick up line and innuendo for about 90 minutes. Thankfully nothing else materialized. Given the odd circumstances, I imagine we could have called the front desk, expressed our level of discomfort, and would have been moved.
When the price is right, the Intercontinental will always be my first choice to stay on the Plaza for a night’s getaway. It is light years ahead of other chains in the area and provides a level of customer service that cannot be matched.