Gary Crossley Ford

Love the car. Very nice people. Frankie was a big help with Sync function on the car stereo

Outstanding job by the collision center! The work was done fast and was cheaper than the estimate. Frank did an excellent job of keeping me updated with the progress. Top notch!

Great service! I’ve bought my last four vehicles from them for myself and my wife. They have been sincere and friendly. I have my services done there as well. Great people!

Great experience at Crossley. I did most of my «shopping» from their website. Easy and simple. I submitted my information and was called the next day. My sales guy was really awesome and I was in an Explorer within 24 hours.
Great experience.

Worst place to buy a car. they will sell any car any condition without informing you what are the defects. truest me do not buy from them. Customer service? do not even think about it. They are in to make money and not happy customers.

I needed an extra set of keys before making a cross country trip. When I called, they said no problem, bring it in anytime. I ended up not bringing it in until the day before I was scheduled to leave. I got a call from Dave Leslie who said they didn’t have the key in stock and other dealers in the area didn’t either so would have to order it. When he found out I was leaving town, he made some more calls and it turns out a Lincoln key would work for my Ford so he drove across town to pick one up for me. I believe he went out of his way to help me out and has earned my business forever.

After a horrible experience at another Ford Dealership in the Northland, I ended up at Gary Crossley Ford. I knew what I wanted and our salesman was there to make sure I got exactly that. They searched and found 2 cars, 1 in Springfield, MO and the other in Nebraska. We arrived at around 5pm and completed the entire sale by 6:30pm. That included talking to the after market manager, getting financed and completing all finance paperwork! I appreciate all the hard work of the Gary Crossley Ford Dealership! Staff was fast, friendly and efficient!!! I will send everyone I know to this dealership and will plan to return for my next car purchase!!!
Loved the NO PRESSURE sales approach!!! Way to go Gary Crossley Ford!!!

I someday would like to car shop when it is not a panic thing. It seems I always end up needing a car now, and it ends up being really stressful! My car died on a Friday, and I was able to get into a new car by Tuesday because of the help from Gary Crossley. Ken in the finance department worked every single angle to get me the price, payments, and car I really wanted. I’m not against Fords, but I came to look at a couple trade in used cars they had on the lot. I worked with Jamie as my sales guy, and he was so friendly. They all were so helpful, and even let me bring the dog in while I signed papers for the car. My only reason to give them 4 stars is not really there fault, but they offer a free 24 hour car wash for all customers and I live in South Kansas City so I doubt I will ever really take advantage of the car wash. I was also a little bummed they didn’t wash the outside of my car when I drove her off the lot. She wasn’t terribly dirty, but we there had been a lot of snow so she had a small amount of dirt. This again wasn’t their fault, the paperwork didn’t get finished until 7:30pm so it was too late for the service department. The newest car I have ever owned was a 95. Very excited to be in a 2011 and glad Gary Crossley and team helped me find the car I wanted!