Frank & Bob’s Auto Service

My brakes were bad, and they fixed them. Cost about $ 500 for rotars and pads. Had it coming. But when I got there they were in the middle of a disagreement. When Nick, the owner told the mechanic to take a look at my car, the guy said, and I quote «Fuck that fucking car.» I was standing right next to him. I should have left, but really needed new brakes. The owner also told one of the mechanics to leave, that he didn’t want to hear anymore of his «shit.» And the guy got in his truck and peeled out of the parking lot. Weird, and all while I was standing right there. If you have to wait, get ready to watch Greek news television. Interesting, but unless you know Greek, hard to understand. I also had to go to the crapper, and found the ambiance to be akin to a torture chamber where people smoked and left cigarette butts on the floor. I have since found another mechanic, and will not be going back.

I recently was in need of some automotive repairs for my Volvo and brought it to Frank and Bob’s. I was greeted by Jim a mechanic and he said he could get it in the same day.
I had a pretty good idea of the problem and Jim was able to confirm my suspicions of a bad fuel pump. I left the car and went home and waited for my estimate to come back. I received a call later in the day from Nick who quoted me a price and stated he would advise replacing both pumps. I agreed and Nick said the work would be done by the end of the day or first thing in the morning. The end of the day came and no call from the shop. The next morning I called around 11 am and Nick said they had just finished the car. Nick also said he went ahead and replaced the fuel filter too. At this point I became a little suspicious because there was additional work done to the car that I hadn’t asked to be done. In my life this has happened before and in almost all cases I end up getting into an argument with the mechanic or shop owner over price.
I returned to the shop estimating that there would be a healthy addition to my bill. I was delighted to see that the additional charge was priced properly for the amount of work done and the cost of the part, I was pleasantly surprised. The work performed was done in a realistic amount of time with minimal amounts of bullsh! t that one might expect from a mechanic.
I would give this place 5 stars but the level of communication was pretty low after the original call was placed about the amount of the repair. A heads up would have been nice so I could plan my day a little better but overall I am very happy with my experience at Frank and Bob’s in Westport.