Firestone Complete Auto Care

I took my car here to get an oil change, tire balance and rotation, and state inspection. It took over 4 hrs (I had an appointment) and they said my car needed almost $ 3000 worth of work to pass inspection. I took it somewhere else and it passed immediately and they said none of that work was necessary. They didn’t think they even put the tires on a balancer. I will not be back again.

I brought in my car to just have them install tires that I had bought online. I had heard from many that they are not a honest shop and that they will try to get you to fix what isn’t broken. For me they told me that my lower control arms and tie rod was so out of whack that I wouldn’t even be able to get the car aligned. The repair was going to be another $ 1,300. I took the car to two different garages for some other opinions. Both said that the car was fine. I took it to NTB and they aligned it. Never going back again.

Just had my tires «balanced» there, got on interstate, didn’t feel one bit different, drove it to Goodyear, they said my balance was totally off. I didn’t even tell them it had been in a shop the day before for same thing until afterwards, when I was picking it up. Not to mention, Firestone charged me 80.00, Goodyear did it for FREE. Constant disappointment, won’t be back again.
I am updating this because I was contacted almost immediately after writing this. It definitely appears that Firestone cares about customer service and correcting any wrongs they might have made. Maybe I will give them another shot in the future.

This car shop does an amazing job of getting your car fixed without feeling like they are ripping you off. My dad was visiting on a road trip from Florida and needed a new tire and they had it done in less than an hour and even offered him a senior discount! We have taken both of our cars there for oil changes regularly and some routine maintenance and have always had great experiences. The waiting area/​showroom is always immaculate and the people working at the desk are extremely friendly. We love that there is never pressure to get additional work done on your vehicle, like seems to lays happen at the dealerships. We are so happy to have what feels like a «good old neighborhood car shop» (backed with the Firestone name) within walking distance from our home.

I’ve been to this Firestone several times because it is so close to my house. However every time I go there, the sales pressure is through the roof. Last time, they started slyly signing me up for a credit card mid-​checkout, when they asked for my SSN I asked why, and refused. Plus, the up-​sales and aggressive tactics are always worse when my husband isn’t with me. Firestone obviously does not respect women, and I’ve had enough of these aggressive, greedy, disrespectful transactions.

There is no concept of good customer service and etiquette. They nicely try to inform you that you are an idiot who doesn’t know anything about cars while trying to up sell. There are several things they claimed needed to be fixed. When I took it to another garage the mechanics said the issue wasn’t as big a deal as Firestone was claiming. They are almost always the most expensive. I’ve been here three times because they are conveniently close to my house. Never going back.

took car in for realignment and it was done nicely. they got it in quick and did the job well. overall price was 79 $… a tad high, compared to the placed downt he way, but they did the job quick and i was ready to go. so i was thankful.

Wanted lots of money for a very simple cheap repair that I had done for well under 100 dollars. Also recommended replacing a belt that is not even in my car! Keep going.

Took my car in for an oil change and a tire repair. They called me multiple times trying to upsell me and told me that they were unable to repair the tire and that I would need a new tire. I took the tire to NTB right around the corner and they repaired it in less than 30 minutes.

I have been to this location about 5 or 6 times. Each and every time I have not only been overly impressed by the front of the store service but also highly satisfied by the mechanics! The prices are a bit high but that is to be expected when you have auto mechanics not swindling you for even higher prices! I would recommend this Firestone any day for almost any car need; from an oil
change to new tires all the way to new wheels and other parts:)!

These guys are Rip-​off specialists — STAY AWAY. DO NOT TRUST THEM!
Our story: College kid in town had a slow leak in a tire, she went to this Firestone store to get it fixed. They told her she had a damaged rim and it would need to be replaced for $ 300 plus labor.
They also «strongly recommeded» she get a $ 102 coolent change and a $ 36 fuel filter, neither of which were necessary.
We were suspicious and took the car to another tire center (Tires Plus) where they fixed a small puncture in the leaky tire for under $ 30.
This Firestone store takes advantage of young people and women. Do not reward them with your business. We have also filed complaints with the BBB and Firestone Corporate.

4-​stars in anything dealing with cars is like 27-​stars elsewhere. Let’s face it. The auto world is full of crooks, add-​on bandits, shills, and plain evil people hell-​bent on taking more of your money and time than necessary.
The guys and gals here are nice. The front and the back of the house. They have plenty of business it seems. That is a good thing… would you buy an iPad if it was made by a start-​up Chinese outfit?
I had a flat down on the Blue River Trails trailhead at 117^th and Lydia. I changed to my temporary spare and drove the tire to Firestone after discovering tiny nail file/​knife blade in the tire I picked up on Holmes… careful out there, folks! :)
One of the desk guys looked at it and thought I would need a new tire [make it two to match]. I asked him if he would have the shop take it apart to inspect for a patch application first. He agreed. $ 25 later I am rolling. And here is the deal… my next set of tires I am buying here. I will let them meet any quote I get. Period.
This place is also open 7-​days a week.

My husband and my best friend have both used Firestone for a variety of car troubles. From simplistic problems and solutions, such as replacing a ripped tire or the general oil change and tune up job, to more in depth problems with wheel alignment or «the car’s been making a really weird (bad) noise and I think we should all be a little concerned,» Firestone can take care of the problem with apparent ease. They are conveniently located in Waldo, near 75^th and Wornall.