Referring to my comment from 9÷15÷2015, APW sent their plumber under false pretense that he will attempt to correct what he did wrong. He came and acted like he was unaware that the faucet valve is taken out by a plumber from BL who came to diagnose why I’m not getting any hot water after the original faucet replacement by APW. So therefore his response was«I can not work on the issue that has been diagnosed by another plumber«. He and AWP was told numerous times about that by myself and my warranty company. The reason why they send another company to diagnose the problem was because APW would not respond to the return service calls that were placed 3 times through my warranty company. APW told lies and altered the story conveying deceitful information to me, and my warranty company saying they never got those service calls. Before plumber left he gave me a paper to sign that I should have never signed stating that the reason why he did not want to fix it was that there was no one to shut the water off as I read it after he left. That is another lie on their behalf because my condo manager was right there to shut it off and he told her he will not be able to do the work blaming it on the B&L plumber who helped to diagnose his mistake. APW lies through their teeth including their supervisor Ashley. They will make up lies as they go to justify why they are not going to do work that they never finished. Strongly advise against using APW!!! If you have a home warranty company, do NOT let them sent you APW, they are clearly a SCAM company that will not hesitate to just LIE to get out of undoing their CARELESS work. They even tried to lie that they do not got to Overland Park as the reason to not come back. I reported then to BBB as well where their ratings are just as bad there as on Unilocal.
Deborah G.
Classificação do local: 1 Overland Park, KS
I too have had issues with this company now called APW. I prepaid for A/C check-up through my HOA. I received a voicemail from the company at nearly 9:30pm Monday night cancelling the next day’s 9am appointment. The appointment had been set since 5÷18÷15 so they had plenty of time to reschedule if they had overbooked rather than waiting until 9:30pm the night before. After several attempts to get it rescheduled, I realized I don’t want a company like this anywhere near my home anyway. I have since learned others have had similar issues with no-shows and last minute cancellations.