A B May Company & Service Co

At 7:30 this morning I called needing help with my furnace. A little over two hours later, A B May was on my door eager to help. Jerrell, the service technician, did an outstanding job. He was courteous, efficient and professional. In addition to fixing my problem, he went above and beyond by showing me things that nobody had ever showed me on how my furnace operates. I am sure he saved me time and expense down the road.
I have been a client for over 3 years. They have been to my house numerous time, fixing everything from my microwave to my dishwasher to my furnace. Each time, I have been absolutely amazed at how courteous, efficient and cost effective they are. I highly recommend A B May.

When I purchased my house about a year ago, thanks to my Real Estate Agent, there was a home warranty from A B May. I’ve had to use them several times over the past year and have always been satisfied. I would like to mention a couple of Associates that I would definitely ask for by name in the future and would recommend to anyone. First is Troy who came out twice to work on my Dishwasher. He was very knowledgeable, courteous and professional. He even offered information to help in the future. Last but certainly not least is Errik who came out to fix my furnace. Again the same courteous professional service. The part had to be ordered and I was lucky enough to luck out and get Errik on the return call. Both of these men deserve kudos and a raise! It was thanks to Errik’s professional and friendly service that he convinced me to upgrade from the Silver plan to the Gold plan.

Tanner properly diagnosed a problem with our thermostat that was preventing our house from heating properly. He installed a new EcoBee3 for us. He was great to work with. The day after the installation, though, we were having some issues, or user errors, with the new thermostat. Through an online chat with Montrice, who was very helpful and responsive, we received another service call within hours of my call. That resulted in Luke coming over, adjusting some of the thermostat settings and being very patient with my numerous questions. So far, it looks like the issues with the new thermostat (not shutting off after reaching the desired temp) have been solved. Everyone was very helpful and responsive.

I have had an AB May Gold Plan Home Warranty for over two years now and have been very pleased. The service techs are professional, informative and pleasant. The service techs always provide a nice thorough service/​maintenance call. I have found even when I have called with concerns the office goes above and beyond to make me happy.

Valerie took excellent care of us. While I appreciate all of your HVAC Service Technicians, Valerie has been exceptionally professional, courteous, and diligent in maintaining our HVAC system. I will ask for her by name on future service calls. Thank you to Valerie and AB May for helping us maintain our home. We deeply appreciate the service.

I called A.B. May to schedule an home energy audit/​inspection. I’m new to the area, not very knowledgeable on homeowner stuff, and couldn’t figure out why my electric bill was so high. They scheduled a ‘Service Advisor’ to come out yesterday. So, Joe L. shows up and it was an incredibly thorough, informative, and useful experience. Joe is a true expert and took his time walking through my home, inspecting the furnace, A/​C unit, etc. and meticulously going through the exterior, living areas, and attic. He listened attentively to my concerns and was able to quickly diagnose (and fix!) the main problem, identified several quick fixes that would reduce our bill, and pointed out some recommendations for the future. I couldn’t be happier with his skill and professionalism and would give six stars, if Unilocal let me. Highly, highly recommend them!

Very happy with our first experience with this company. We had a dead dishwasher. Scheduling was easy and painless. Our appliance technician, Sean, was professional, affable, and willing to answer many questions. Having had negative experiences with other home warranty programs, I found A.B. May to be a breath of fresh air. I expect that the ultimate repair will go quite smoothly.

Expertly diagnosed and replaced a blown capacitor in my central AC. They then proceeded to clean and flush my entire hvac system.
They were communicative about when they would be there, courteous and professional while at my home, and seemed to genuinely enjoy their job.
I am signing up for their home warranty service.

Tony and Brian were both friendly and did a great job installing our new AC & Furnace. The project was started on time. I had a conference call at 9am since I work from home, so I left the garage open and left a note for them to start the project. After my call I came down and checked in to see if they may need anything. I appreciated how both Tony and Brian took my conference call schedule in mind during the day. They explained what they were doing when I had questions and they both talked me through the final instal and Brian showed me how to use the new thermostat. I was very pleased with my entire experience this week from setting up an appointment, purchasing the unit and the install today; and the yearly maintenance will be easy since it is included in the warranty for the next 5 years. Thank you all for making this a good experience for a first time HVAC buyer.

These guys have truly saved me a fortune. They installed our Heat Pump/​AC years ago and we had the service package. But a couple of years ago we upgraded to the Gold Package for the Home Warranty. Several times we considered downgrading it. But this month it’s paid for itself 10 times over.
1. Our washer won’t drain. We call. They come out same day. Determined there were a couple of things needing addressed and ordered the part. It shows up a couple of days later. They come back and fix both issues and install the new part. Now it works like a charm. Total: $ 60
2. 2 weeks later, our fridge won’t cool. Freezer works. We call. 2 hours later, technician is there. Very friendly. He determines that a part (condensor I believe) was frozen. He thaws it. Said he’ll order a replacement part. An hour later the office calls us to tell us that part is no longer made (which sucks because the fridge isn’t THAT old). They can give us a new basic fridge, or an $ 815 credit. Luckily this is right about the 4^th and they had awesome sales. We got a $ 1600 fridge on sale for $ 1000. Total: $ 60 fee plus difference for fridge (with tax about $ 210)
3. Last night/​today sink backs up. An hour later so does the washer. Called today. Here within 2 hours. They determine there are several issues starting with the disposal that’s leaking and not working, which is plugging the drain. Entire plumbing underneath needs to be reworked and the disposal replaced. Total: $ 367
By my estimate, this month has cost me about $ 750. But it’s saved me WELL over $ 2500.

I contacted ABMAY as we have a contract with them for home appliances, to come to our home to fix an air conditioning problem, and within an hour a very courteous tech was at my door. My wife who normally handles these situations was at work at the time and when she came home seeing the ABMAY truck outside, told me that we had a contract with another company for our air conditioner.
The tech was very gracious about this awkward situation and didn’t charge a thing for my mistake.
A GREAT COMPANY WHO VALUES CUSTOMERS FIRST!

I’ve had the whole house Gold Agreement with AB May for years. I called on Saturday, ⁶⁄₂₀ with a leaking garbage disposer. I scheduled a service call for Monday, ⁶⁄₂₂ from 8am to noon. I was contacted around 11am saying that the technician was running behind, and it would be after noon before someone could be there. As I had afternoon appointments, this wouldn’t work for me. I called back to reschedule the appointment for Tuesday morning. Every time I call I wait on hold for at least 5 minutes because they haven’t obviously hired enough people to answer phone calls. After finally getting through, I was told someone would be at my home before noon. He arrived at 12:10. He installed a new disposer in about 30 minutes, but left behind a MESS of moldy, DISGUSTING crap in my non-​disposer sink!!! I gagged and vomited when I saw it! YUCK YUCK YUCK!!!
AB May contacted me, refunded my service charge and apologized for the mess left behind. I’ll upgrade the # of stars after my next service with them.

We have used AB May with our home warantee, which was provided when we purchased the house. They did such a great job with the few items we had, we chose to purchase the gold plan and continue to use them for our house and also our rental property. They provide fast, accurate service. Mark H. is the electrician I would like to recognize. His knowledge is stellar and he did a great job explaining and fixing our problems.

I have used AB May for years as my heating and AC company. They always have been fast, fair and provided excellent service.
We signed up for a service agreement and could not be happier. They not only cover our hearer and AC, but all of our electrical system, our plumbing, and our appliances. As part of the agreement, they do a service check on the heater in the fall and the AC in the spring. These have been great to have. Our home systems have never operated so well!
Great company. Very trustworthy. They do a lot of good into the community. They will do a great job for you.

My Gold Service Warranty is the best! AB May has saved me thousands of dollars over the years in my aging house. They are always prompt, courteous, and knowledgeable. I have used them for many years (15+) for electrical, plumbing and appliance repair and have never had any issues or complaints with their service.

Real stand up and honest people. My issue didn’t even end up being A/​C related, but the technician still was able to fix the problem, which was plumbing related. They arrived in the window they quoted the service visit price was very reasonable. Thank you very much.

Love my home warranty! It is a great value and Sean the appliance technician did a great job fixing our dishwasher! Very professional!

Been working with AB May for about 2 months and the service and repairs completed so far have been very good.

Our upstairs toilet was leaking sewage into our kitchen ceiling. They came and sealed the pipe 10 days ago. Sewage started coming up from the bathtub. We keep calling to figure out when someone is coming to fix the problem, but they have repeatedly not shown up.
They also said our warranty won’t cover the problem because it was caused by an installation error. We’ve had the warranty the whole time we’ve lived here and the problem didn’t start until over a year after we bought the house.
This isn’t the first time we’ve had problems getting something fixed within a reasonable amount of time or without having to call back multiple times because whatever they did didn’t fix the problem. This seems to be the typical quality of service and I don’t plan to renew the warranty again.

I’ve refrained from writing a review on AB May, but today I just can’t help it. This is primarily in response to the AC repairs I have had done. Here are the issues I’ve had with them:
1. Deposited my home owners warranty check, but didn’t turn my warranty to «on,» took a couple weeks to sort out and could not get service during this time. Happened again when I renewed a year later.
2. Have visited my home 10−12x in the last 15 months to fix my air conditioning units, both of which are nearly new (less than 5 years) but still break down regularly.
3. Failure to show up for appointments.
4. Senior AC technician is rude, removed one of our thermostats without asking and was not helpful when discussing the AC with my fiancé. I still don’t have my thermostat.
5. Terrible communication between dispatch and techs; there have been times when an appointment has been made, no one shows, then I call to ask why and they can’t find the appointment
6. No accountability for quality of service. If someone can’t fix it, they just send someone else out. No apologies or anything while we sweat without AC.
7. And finally, today, after informing them that our AC units had died (again), they said they would not be able to get out to us for five days. That’s ridiculous, it’s 90degrees and we have no AC.
Even though I put down $ 600 on a home owners warranty renewal, I will be going elsewhere from now on. We have a top floor unit with tons of windows. Read: it gets hot as hell up there! We need someone who isn’t terrible at repairing ACs.
PLEASE do not waste your time with these guys. There are tons of more reliable companies in the area who aren’t terrible at repairing ACs. Most of the techs are nice (except for the senior one), but at the end of the day I want my AC fixed and being nice isn’t good enough.