McDonald’s

I stopped at this location this past Sunday afternoon and decided to treat my two stepsons and my son to Happy Meals since we were taking a long trip to and from southern Illinois. I was incredibly disappointed with the services rendered from the cashier and then the unprofessional behavior of the manager.
I stepped up to the counter and ordered as follows: «I’d like 3 Happy Meals, 2 as cheeseburgers, one with nuggets, all with milk and apples, no sauce. A vanilla latte and a fruit parfait.» The cashiers response: «you wanted fries with them happy meals?» «No, apples. For all of them.» Cashier: «and you said chocolate milk?» Me: «that’s fine.» I paid the $ 13 and some change, she gave me my receipt… I looked at it and saw that I was charged for a chocolate milk, which makes no sense because that is included in the HM. I asked her why, she told me I hadn’t been. I showed her where it said 1 Chocolate Milk…$ 1.00 hence, being charged. She assured me I hadn’t been. Ooookay then.
So we sat down, I pulled out my phone and did the math on the receipt, and lo and behold I was charged for the milk. I approached the counter once more after the crowd had dispersed a bit and asked for the manager. I showed her the receipt, she again told me I hadn’t been charged. I did the math in front of her, showing that I had. She said that they need to charge for chocolate milks… I said «no, it is included in the kids meal». She began to raise her voice to me, I told her there was no need to get snappy, I just didn’t appreciate being told I was «wrong». After her saying «I don’t want to deal with this, I’ll get you your dollar» she took out a dollar and some change from the register and slapped it down on top of my receipt. I promptly contacted customer service and then also received an e-​mail from the general manager.
My receipt reads exactly as follows:
1 cb/​fry/​ap hpy ml toy 2.99
1 M frVn Latte 2.19
1 cb/​fry/​ap hpy ml toy 2.99
1 chocolate milk _​_​_​_​
1 4n/​fry/​ap hpy ml toy 2.99
1 no sauce
1 chocolate milk _​_​_​
1 Fruit N Ygrt Parfait 1.00
1 Chocolate Milk 1.00
Subtotal 13.16
Tax .82
Eat In Total 13.98
Cash Tendered 15.00
So, CLEARLY I was charged for the milk because she did not punch it in correctly under the first happy meal. Bottom line, don’t talk to me like I’m stupid, ESPECIALLY when I’m right.
Horrible customer service, and even worse management. I get it, it’s «McDonald’s» and I don’t expect much, but Rosalie the «manager» needs to be re-​trained on customer etiquette.