Sears

Bad customer service and their service lane is always so long not enough cashiers and horrible service.

It’s been a while since I shopped at Sears; after my experience with their online ordering, delivery to store, and the damaged condition of the merchandise I just received, now I remember why.
Re: Order #962 593 830
1. Order was placed online on 12÷1÷2015 for delivery to Windward store. While the online ordering system is beyond the control of the local store, it was frustrating that I didn’t hear anything about my order (other than having my money collected) for more than 3 weeks.
I did not receive any communication updating me about the status of my order until I contacted Sears on ¹²⁄₂₃ for an update. Unfortunately, this resulted in me not being able to present my husband with his gift for Christmas.
2. When I went to pick up the item at the Windward store, I followed the exact steps listed for in-​car pickup listed on my confirmation email and the Sears app. However, there was no marked area for in-​car pickup, as the pick-​up instructions stated there would be. Next, the in-​car pickup section of the app brought back a message stating that I had no order there to pick up. This was especially frustrating since the email I’d received had clearly stated how easy the in-​car pickup system would be. As a result, I’d brought my kids with me, thinking I wouldn’t have to unload them all to head in. Such was not the case.
The kiosk in the store seemed simple enough to use, though the instructions stated that the status of my pickup request would be broadcast on the overhead television in the waiting area. The overhead television, however, was off, and I was left wondering if my pickup request had simply vaporized in the ether or had been received by anyone with the ability to help me.
Thankfully, the wait was not particularly long and my package was brought out; this was the only way I could give Sears a star for this experience.
3. Upon bringing my item home and getting it out of the box, my husband discovered that the side of the tool cabinet is dented. This is especially maddening since the tool cabinet is a special gift upon which to place the tool box that was his late father’s, and today was the 16^th anniversary of his dad’s passing. What should have been a lovely experience of thinking of my late father in law was really marked more by realizing that the products and service that Sears exhibits these days are really of an inferior quality.
All together, I am dissatisfied with Sears, both in terms of the products and service, and I am not likely to shop there in the future, much less recommend the experience to anyone I care about.

My wife and I had an appointment for a Sears repair technician to come and repair our refrigerator on 12÷2÷2015. Sears gave us a 4-​hour window, from 10:00 AM to 2:00 PM.
It was bad enough that the company could not give us a smaller window than 4 hours, but what was even worse was that they could not even come within this large window. The technician was almost an hour late. Because of this, I had to reschedule a doctor’s appointment, which is awesome.
Additionally, Sears quoted us $ 100 plus the cost of parts for the visit. When the technician left, however, he handed us a bill totaling $ 213.61. The best part? The repair part was a small hose that connects to the back of the refrigerator.
Finally, the fact that the hose blew out before the refrigerator was even 2 years old should tell you something about the quality of appliances that Sears carries.
I don’t recommend to anyone that they buy appliances here, nor get any appliances repaired by Sears.

I wanted to add this review on the same day I did the last one because I thought I could do a completely new one for a different department that I called. I now realize it has to be done on the same review because reviews are for an overall rating for a particular business. I called the sporting goods department looking for a paeticular coleman air mattress bed. Gosh I forgot the gals name. Anyway, she went out of her way to check for me with all the information regarding what type they had in stock. Of course the one I wanted was not one that they carried and so she even took the time and looked into why they didn’t. I know that the reason she gave me was correct because I called and spoke to rhe Coleman Rep. prior to calling Sears (It was the Coleman Rep that suggested I call various local sporting good stores), That’s why I gave this experience a 5 star.

I’m trying to find a karaōke machine. I’ve tried calling the electronics area 3 times and they don’t even answer the phone. Ugh!!!

Called Sears Kaneohe to check to see if an item was in stock and to put on hold. I was supposedly connected to the department I was wanting to speak to by Sears automotive greeter. An employee, JASMINE, answered the phone and told her what I was looking for, assuming I’d been connected to the right department, and totally cuts me off and in an impatient and rude voice and tone says, «WHAT DEPARTMENT?!» I’ve never had to deal with that tone from a sales associate ever. & being that I’ve been in retail for a long time and customer service I know the expectations and I expect the same. Watch your tone and be more patient because that’s your job. If you can’t honey you are in the wrong field. Anyway I asked to speak to a manager and I was put on hold for a while. I have no idea why it should take that long being that Windward Mall is never busy and it’s the morning time (about 10:15am or so) so not that much traffic and customers… No sense of urgency and no customer service skills.
I definitely will not be going to this Sears anytime soon after I pick up what I need. I went to Sears Pearlridge yesterday and got stellar customer service! The item I was looking for wasn’t in stock but the Sales associate that helped me went above and beyond to make sure that the item I was looking for was in stock!

Just wanted to acknowledge great Customer Service when I see it! I believe her name was Jastine. Cashier in the kids/men’s department yesterday. Fast, friendly, and always smiling! I love when I can shop somewhere and feel wanted and appreciated. Kudos!

I don’t think it could have been any less apparent that I was interested in buying a refrigerator, since I had spent fifteen minutes opening the doors and scrutinizing every information tag.
The sales person in the area was helping another person, and he never acknowledged me or offered to ask one of the other employees I noticed standing around with their hands in their pockets.
To be further aggravating, Sears felt it would be a good idea to blast ’80’s music louder than a nightclub… in the home appliances department.
Since nobody would help me and it was too hard to concentrate with the ear-​splitting decibel level, I resorted to just taking pictures of the information tags, to look at later and compare with other stores.
It is unfortunately not possible to give a 0 star rating, which is what Sears deserves for forcing customers to listen to «Superfreak» at deafening volumes while refusing to acknowledge them… But they do have a decent selection of appliances which is what brought me there in the first place. So for having a decent selection, they do deserve one star.
If I don’t find a refrigerator somewhere else, I may be forced to go back… at least I know what to expect so I will bring earplugs!

Not the best but shopping there for certain things is affordable. I go there for a lot of the kids clothes since the prices and quality are pretty good. Until you get to the 7 year mark for girls clothes. Then the selection turns to crap. Boy’s clothes are slightly better. However, now I’m stuck going to The Children’s Place or going to town, which I hate, just for my kids wardrobe.
No employees greet you when you’re on the floor. Lines are almost a constant and extremely slow. Cashiers… sometimes friendly.
Worst service I ever got was actually due to their contracted service for delivery. Ordered a stove online and requested delivery for a Wednesday. No show, but we got 2 calls. One that said they were running late… and then another one at 9:30 pm saying they couldn’t make it because of the time.
I expected our delivery the next day, practically first thing. Nothing, no show, no call. Friday. Same thing. Finally I called Sears and spoke with a woman who was very friendly and assured me they would have the stove delivered the next day, Saturday.
A little while later, I get a call from someone at the delivery service. He says they could do it a week from then, on Friday. WTH? I told him «No. The woman at Sears said Saturday.» A pause from him and then he said ok.
First of all, if you miss your delivery, put them on the list for the next day. You don’t forget them altogether until you have to be reminded. This is important for people who actually have to make sure they’re at home for the delivery, taking time away from work or other important things that need to be done.

Not a happy camper went to sears windward mall jewelry department. Waited for about 15 mins to get help by GINA. Wasn’t acknowledge waited patiently ignore me. Another women was waiting she helped her ignored me again. I was fed up asked my friend to ask. We just wanted to know about an ad that was placed on earrings and he exact words were I have to take care of this customer first. Mind you we were there before them. I’m pissed, she was rude. I was looking to purchase jewelry. But heck no not after that. One more department store off my list. One thing to be rude another to ignore your presences and help everyone else. BS… I’ll go look else where for my earrings and jewelry..

Visiting this Sears doesn’t happen very often.
So happy to find a pair of black New Balance shoes. It’s been a long time since I shopped in a Sears. The store was neat, sales associates friendly, but a little bit of lines.
I have been looking for a Star of David necklace and there wasn’t a single one to be found amongst all the jewelry they carry. That was disappointing especially since there are crosses in almost every display case.

I called these guys to ask one simple question. I had to call back 5 times. On hold for total of almost 20 min. I wouldn’t have held on but I bought their compressor a few months ago. These guys are TERRIBLE! I would leave negative stars if I could.

Went there last night and had an very rude encounter with a heavy set older white lady working in the jewelry section… My mother was ready to pay and since we only had one item and the cashier stations were busy she went to the jewelry section since it was not busy and asked the women working if she could pay here??? She replied ever so rudely «Well I need to go see if other customers need help first!!» Mind you there was no one else only my mother… Went to sears thinking they would be more kind than Macy’s …but I was wrong… If these rude people don’t like their job they should QUIT!!! Because it discourages people to want to shop there…

The only reason I go to Sears is for their Craftsman tools. Living in town, I would always go to the Ala Moana location. However, since that’s no longer an option, I’m now forced to choose between Pearlridge or Windward Mall if I need/​want to replace, update or upgrade my Craftsman tools. Since driving to Pearlridge and back has ALWAYS been a living NIGHTMARE, easy decision = Windward Mall. Admittedly, this isn’t a horrible option. The drive isn’t too bad, there’s always lots of parking, the other shoppers are usually pretty decent, and there’s lots to do, eat and see at the mall.
Sadly, over the years, the quality and selection of merchandise at Sears stores have steadily declined. So has the organization of the store, as well as the customer service. Good thing, as I’ve mentioned, I only come here for the tools.

This location is a ghost town on Saturday it was weird
I’m used to seeing a ton of people shopping around like at the Pearlridge location.
I guess all locations are different
No one really takes the initiative to say hi or greet you here. Shame.
I like the bedding department the best.
The bathroom find was a bit tricky but found near bedding inside near the keys, photo studio etc if I’m not mistaken? Someone correct me if I’m wrong :)
Anyway they could be more sociable with their customers.

Holey MO -!
Just want a working dishwasher… worst experience ever ever ever. Sears routes their local calls to the mainland so you can’t get your salesperson. The dishwasher was purchased mid-​July — they couldn’t get their 3^rd party installers the right one and then an undamaged one until mid-​August!!! And out of box and installed, the dishwasher does not dry. Returning and never getting any large appliances from Sears again.

Sears Windward Mall… What makes this
A great store? A great STORE MANAGER!
Mike Lane… He went out of his way to
Replace a Lanai table that was defective!
He drove out to our home in
Hawaii Kai to deliver a new table ! We had just purchased that day and drove home to
Assemble whole set… 6 chairs. Took
3 hours… Then table Screw holes in
Leg didn’t match up!!!
We were very frustrated ., but Mike came to the rescue!!!
Excellent CUSTOMER SERVICE!
We will shop there again!!!

I try to avoid Sears and K-​mart all together bc the stores look like they’ve gone to shit, and MOST (not all) of the employees are incompetent. I had to return a HD cable and I couldn’t find anyone in the Electronics Dept. So I stood in line at the only cash wrap with someone actually there. There was only one person in front of me doing a purchase and it still took him 15mins to figure out how to ring up her warranty!!! OH MY STARS!!! OH and the kicker? When he finally finished up and I told him I had a return, he said he couldn’t do it and I would have to find someone in Electronics!!! No shit Shirlock, if I coulda found someone there I wouldn’t have wasted my life away waiting for you! needless to say, I had to wait another 10mins for the Electronics cashier to do my return :(Almost 30mins to return a $ 15HD cord. i shoulda just kept it.

There’s such a variety of items. .I could spend hours in this store! I like the shoe, jewelry, Aloha attire, children, men’s and women’s departments as well as the household section. There are good deals in the clearance areas and on Friends and Family day. I like the Shop Your Way rewards program which is connected to KMart. I have gotten many gifts here such as Hello Kitty and Year of the Horse tees, purses, thermal underwear, gloves, caps, and lucky frog Vegas shirts. If you need a bed, furniture, kitchen appliances, automotive or hardware equipment, this is a good place to go to!

Whenever I need a specific tool, best bet is to go to Sears! I’ve been patronizing Sears for all my tool needs for the last 23 years. I just love Sears, as they carry the Craftsman brand tools. For all of you folks that don’t know this… Craftsman has a lifetime guarantee on their tools. If for some reason the Craftsman took breaks on you, Sears with replace your Craftsman tool for free… no questions asked.
Today, I was helping my co-​worker work on a safe at one of the stores in Windward Mall, and upon drilling & hammering the safe, we inadvertently broke a screw in the safe… From there, we realized that we were stuck, and had to look for a screw extractor… lucky for us there was Sears at the Windward Mall.
We walked into Sears, and went straight to the tool department… I must say the staff in the tool dept. was very helpful in helping us find what we needed. Upon paying for our Craftsman screw extractor set, we went back to work on the safe.
Upon using the screw extractor on the safe, we broke the screw extractor… ugh!
From there, we went back to the Sears tool dept. and brought back the broken screw extractor set we purchased, and the nice lady clerk replaced our screw extractor set with a new one… no questions asked! What more can you ask for?
Sears is the place for good quality tools!