Kay Jewelers

Kris is amazing. She was amazing and so helpful. We drove from Aiea because the older lady at the pearl ridge location was so horrifically terrible at her job.
The rep here at windward mall answered all of our questions and did everything she could to get us the best deal. I left there a very happy wifey. Upgraded my bridal set for our 4 year anniversary. Actually all of them are great at their jobs. So friendly.

If I could give them no stars I would. My husband bought me a Pandora bracelet from this location during Christmas time. The woman who sold it to him told him all I needed to do was bring back the bracelet if it was too big. Well, that is exactly what I did. I went there on my lunch break to get a smaller size and the assistant manager was rude from the beginning. She told me I needed a receipt. We went back and forth for a few minutes until I finally said, «can’t you look it up.» The assistant manager never even offered to look it up, and just kept telling me in a sassy, condescending tone that I needed a receipt. Her and the other lady started to look through the system for my husband’s information. After about a minute of searching she told me I had to come back with a receipt and that she couldn’t find it.
After being treated so poorly, I stood my ground and told her she would keep looking for the information because I know he bought it at that location. Eventually they found it. They couldn’t find his information because they spelled his name wrong! After finding the information, she politely asks me what size I would like. I ended up returning the entire purchase I was so mad.
I will never shop at any Kay jewelers again.

The lady that helped me was new. Her name was Melessa. She was very courteous and gave great personalized service. I went in there not intending on getting anything being a tightwad. She not only made me feel at ease, she had me do a credit application and had me looking at watches that I thought looked great on me. I decided on getting a chain. I went back another time and she again helped me as I wanted a cross pendant to go with my chain. I got one and got one for my son also, along with bear for my baby boy. It felt good to spoil myself and was happy to be helped by such an amazing and attentive sales professional.

Just wanted to leave feedback from my visit to your windward mall location in kaneohe, Hawaii. My Grilfriend and I went into your store to «window shop» so she could give me an idea of the type of ring she would be interested should I I propose (very soon). First we sized her finger, and then told the 2 sales consultants that we would like to just look around. They jumped to the conclusion and stated bluntly «congratulations» We looked at her puzzled, and she then said to my future fiancé, «well he did propose didn’t he». My girlfriend politely said no, that we were just looking around and they looked at us like we had no business «just looking». It made my girlfriend and especially myself extremely awkward and uncomfortable and we slowly made our way out the door as they continued to watch us. We went across the hall to Zales to look around-​and later that night I ended up making a purchase from Zales. they were extremely friendly, social able, and said we were more than welcome to look around. They made us feel so comfortable at Zales and we found the perfect ring. I don’t feel like sales consultants in a business like Kay’s should ever assume what someone is in there for, but instead ask questions and allow us to share what we want. Saying «well he did propose didn’t he» was completely appalling and disrespectful. very disappointed and will share my story with others.
This happened on 11/​14/​2012 at the windward mall branch in Kaneohe, Hawaii 96 744 around 4:00pm HST.

i was so thrilled with their professionalism. most of the time when you go into a jewelry store, the people there look at you funny if you’re not dressed a certain way. but here, it was quite the opposite.
the hubby and i came here a while back to look at wedding rings. we already knew what we had in mind, and had pictures to show them just in case.
we were so lucky to have been helped by the main manager. he helped fulfill our requests; ordering our sizes/​karats, and determining the pick up date. when we came to pick up our rings, the same manager was there to make sure everything was perfect. it was, and we both couldn’t have been happier. :)