FedEx Office Print & Ship Center

The people here are always so helpful. Especially when technology can be so frustrating at times, it is nice to have help from people who know what’s going on. Thank you Chris for helping me out and for being so patient. You have great customer service! You can tell he really cares and is truly genuine.

So I have a difficult crappy project (huge image, literally taped together that needs to be shrunk down and reprinted.) not only did they handle my order quickly and professionally, they were literally ten times less than the ups store. Awesome customer service, very friendly– you guys are now going to be stuck seeing a lot of me. Special thanks to Thomas– you are my hero

The customer service was a one star experience because she made it as if they were too short staff and too busy to work on my project that I was paying her for.

Worst customer service. Because of this, I will drive miles to another FedEx or just use UPS. I was the only customer in there. The woman acted like I was annoying her w/​questions about the boxes. Then I asked if there were more sizes… she said ‘yeah’ and pointed at the shelves behind her. Am I supposed to go behind the counter and look for them myself? She didn’t even try to accommodate in the least. She could have SHOWN me more sizes. Anyhow, I’m just advising everyone — -if you have to go there, expect that kind of service.

Ordered my large format prints online Saturday night and they were ready for me Sunday morning at the time I requested. Prints were clear and as specified.

Came in for passport photo and the process was fast and easy. Got quick help and the photos were ready in no time. They also offer a lot of other services that I have not tried but it all seems fairly streamlined and efficient.
I recommend getting your passport photos here.

Internet is slow there, so it costs more to use the computers. Tried to print some stuff, didn’t work, so they had to refund me a couple bucks. The paper cutter is not sharp at all, had to use scissors. Overall bad experience.

went for my passport photo and it was so fast.

I went in on a Sunday, I had a few things I needed to ship out before my flight and I knew I was due to buy more things and I was simply running out of space. All of the post offices were locked up or the ones with a kiosk were out of flat rate boxes that were not express (or whatever the more expensive ones were).so at any rate I pulled into the shopping center and found them, sign said open… SWEET! I waited for a lady in the handicap zone to get into her car, it was slow but I had no where to be. I park and look up and the sign is off… crap! I went up to the door expecting it to be locked and it wasn’t…I was greeted immediately, didn’t take long to get the ball rolling, even explore two options for shipping my items. I asked if they had closed already and he said «yeh, but we are still catching up on some things so if we can help a few extra people its no big deal»…I told him my story and was relieved I was able to get my package off. otherwise I would not have had room for my bags on the plane… if I need to ship items back to the mainland I will take the trip here for sure… I will update with the employee’s name when I get home but at the very least I promised I would leave a review.

Worst experience ever!!! I don’t mind waiting… Really, but when this is the only fed ex in Kaneohe there should be an extra scale to help keep the line moving. The staff was rude, the customer in line was rude, just an all around horrible experience. Took my package and left!!!

I’ve only ever been in here twice but I will avoid this place if if can from now on. Both times I’ve been In here I’ve had issues getting help from the employees. Pits not that it was busy, but that they were talking to each other or on their phones the whole time. While the one employee was helping me the store phone rang and after a minute it became clear that it was a personal call. I had to wait five minutes for her to be done. The other time I was clearly having confusion over which box to use and kept grabbing the express boxes. Instead of helping me, the employee just kept telling me that it was the wrong box and that I have to get another, but she didn’t tell me that until after I had finished taping up three different boxes.

I came here to get some publications for work cut and spiral bound. The charge was about$ 6 per book. Thomas was able to help me right away and did a great job taking care of my job while I waited. It took about 20min. While I was waiting he directed a lady asking about printer cartridges to some nearby stores. Great job Thomas!

The best team — they have a couple of extremely talented staff people and low turnover rate. Tom is absolutely the best — I have trusted him for years with difficukt projects, and he always improves the quality, with fast service! All are very professional and make things happen on time on budget.

I’ve been to a few Fed-​Ex Kinko’s locations in my time, and I have to say, this store is the best! Every time I have had to come here to fax, print, or copy something, I’m in and out of there in less than 10 minutes. There’s never a long wait as they have tons of printers/​scanners/​copiers/​fax machines for everyone to use. They’re also well stocked with a wide assortment of office supplies and you can even purchase greeting cards here for loved ones. If you’re still reading this, good, because the best thing is that there is free wi-​fi! That’s right, free internet which rocks! If you have to get something sent off right away or need to make a few copies, I definitely recommend this store in Kaneohe!

I love this location! I recently needed copies of my medical records for my VA claim and Megan REALLY helped me out. She got the job done the same day! I also experienced outstanding service with another fine employee whose name I forgot. She did some binding work for me a few days prior.
This location has many finishing services available and the employees are knowledgeable about the services they offer. They are also good with recommendations.
I was extremely impressed and will continue to come here. The five star rating is well-​deserved.
Aloha!

we have bad luck working w/​marina… she is like a horrible dragon lady (the nicest words I can think of) I don’t understand why someone who hates people & life would choose to work in customer service… she is best suited working in a cave or dungeon

I come here to make copies or to print things out since I don’t have a printer at home.
There was a time that I went there to use Xcel, and if you know me, you know that I am total ding dong when it comes to xcel. I tried my best, but ended up having a hard time. I flagged an employee down for help, and she was just as lost as I was! Will someone tell me how THAT happens?! If you work at Kinko’s/FedEx, shouldn’t you be trained to use a computer? I was trippin out!!!
On another note, they did help me with faxing so at least they weren’t a total fail.

The only upside of this Fedex is that they recently upgraded their interior and they have the necessary office equipment for any project one is trying to do.
The real turnoff of this place is the staff and the service. HORRIBLE! The staff is usually «too busy» to help out customers and when they finally come around to helping you they give you an attitude. Every time I went here the staff have been very unfriendly and when a task required more than two steps they been frustrated. I have voice my opinion to the manger a number of times with no change. Their prices are ridiculous as well. I went there looking to print a large number of black and white copies and they quoted me at over $ 100. Well I went down the block to Longs and completed my project for $ 30. This place needs and overhaul!
I no longer go to his FedEx.

I usually just come here to make copies and can do that myself, but once in a while someone will ask if I need assistance. There’s this one guy who works there who is really nice and cheerful. He’s the only person that would get them a good rating in my opinion. Everyone else who works there usually just says «hi,» if even, with the exception of one time, one other person was friendly.
I don’t like how if you look like you’re having a hard time using the copier, the workers are pretty oblivious.
Either way, I get done what I need to there, so it’s alright…

The lady that was helping me wasn’t too friendly nor did she seem like she was in the mood to help anyone. with the way how things were going. she did one of those numbers where she was helping the previous customers and then turned around as the customer was walking away to make like she didn’t see me. It took one of her coworkers to point out that I was waiting for service. I’ll be surprised if my package will make it to where it needs to be on time…