Willow Creek Apartments

I’ll start with the good things: my apartment is surrounded by beautiful nature and scenery, it’s in a quiet, peaceful locale, and it’s within walking distance to Martell’s which is a cool bar. It’s also near a great grocery store, coffee shop, and close to Western’s Engineering Campus, as well as 131 and 94. It also has a decent rent rate of about $ 800 for a two bedroom unit.
However, the apartment was (and mostly still is) in a terrible condition when I moved in: the frames around the door were broken and splintered, the blinds were completely messed up and tattered, almost all of my kitchen drawers were broken and off the track (which renders them nearly useless unless you want the drawers’ contents spilled all over the floor everytime you opened them), there was no fire extinguisher, the guy who came to hook up my energy said that it was outdated and that squirrels were living in and around the furnace, the garbage disposal was broken, several locks for outside doors were either loose or completely broken, and the bathroom had many stains on the mirror and floor. Since moving in roughly 5 months ago, so far the only thing they have repaired is the blinds. Just recently however, my oven stopped working and it has been a month since I reported it and it still hasn’t been fixed. So now basically I can’t cook in my own apartment, and the staff could care less. I have called and reminded them many times, but the staff just deflects with the same tired excuses that they are «understaffed» or that the original request must have been «thrown out». So basically, if you move in here and something imperative breaks, don’t expect it to be fixed any time soon, or possibly at all. The laundry room in the basement only has like four washers and dryers, so there is a line for laundry practically at all of times of everyday. It also doesn’t have a change machine and the washers and dryers only accept quarters, so you’ll have to go to the local grocery store beforehand. Also, the visitor buzzing system is located at only certain doors, and it requires you to have a landline phone and you have to set up the link yourself, rather than just install the intercoms. Finally, the place has a serious bug problem in terms of spiders, beetles, and fleas.
All in all, the physical location of the apartments are great, but it doesn’t redeem the terrible management and maintenance staff, or the poor upkeep of the apartments themselves. I would avoid this place if you can.

I absolutely love loving here. We have a new manager than the one previously mentioned. The only reason I am moving is because of unforeseen financial circumstances. I lived here for two years and never had an issue with maintenance or the staff. They are very helpful. I love the fact that my porch overlooks the woods. They have walking trails, and indoor and outdoor pool. The only cons I have are: only two washers and dryers per building. The door buzzer system is a pain. It picks and chooses when it wants to work. And lastly, good luck trying to give people directions on where you live.

We would happily put up with a lot for the natural beauty of Parkview Hills. Alas, the current Willow Creek management seems bent on repelling mature, stable renters in favor of people nearer their own age. Here’s a direct quote from the assistant manager’s facebook page: «To the old folks who come apartment shopping and say ‘this doesn’t look as nice as it did 30 years ago’ I’ve got a news flash: neither do you.» The manager is a facebook «friend» and must have certainly read this. We found her extremely unprofessional and prejudiced against those with disabilities. Ask any non-​renting Parkview resident how they feel about Willow Creek and you’ll get a pretty clear picture of the situation. The facility itself is in dire need of repair. In fact dire might have been five years ago; now things are literally falling apart. Security is nil as most of the doors we knew are damaged or propped open, an issue for women of any age.