PetSmart

Brought dog here for grooming, they said my dog had «RING WORM». I brought my dog to my vet and my dog did not have ring worm. I’m not sure what they where thinking, don’t really care. I do know they had only 2 groomers working and a lot of dogs running around a very dirty area. They looked short staffed and acted unprofessional.

AVOID unless you want to get lied to. We were looking at a 150 gallon aquarium that was on sale online — wanted to pick up at the West Main store. Department Manager Brian said to come in and he would honor the sale on the one they had in store. We get there and the glass canopy is busted. He said he would talk to the store manager, have it written off as damaged and order us a new one, would call when it came in. 7 days later we hadn’t heard so we stopped by. Dept Mgr Brian then tells us his store manager won’t let him write it off so he has to sell the busted one first — why didn’t he call? We had been waiting and moved things around to accommodate a massive aquarium. So, he then said he would take a % off the one that was busted, we take it home, they would order a new one. When the new one came in, we could bring the busted glass canopy back and swap it out. We decided since he was trying to make it right, we would do it. He and another Dept Manager Chloe both helped us that night and Brian told her he would be on vacation when the new one came in but to give us a call and we could swap out the canopy. It’s been over a week so I called today. Brian isn’t in and Chloe was. Chloe remembered us and the situation and put me on hold. She then comes back to the phone and again says — the store manager is not on board with swapping out the glass. So — TWO times they promised something and didn’t stand behind it. We gave them the benefit of the doubt and he seemed to be trying to make it right by saying we could swap out the canopy. NOW that we have it out of their store, they will not let us swap out the canopy!!! As it is an odd 48×24 — we are looking at $ 150 to get a new one made since no one carries them. I have left two messages for the store manager that is not on board about calling me as they should stand behind what their manager promised — he has not called me back and everyone there seems it’s ok to not do what you say you’re going to do. Yes, I have called their corporate offices and filed a complaint. The canopy is getting recut as we speak and I am seeking to get reimbursed by the corporate office. This is absolutely ridiculous! I guess we live in a world where it’s about the bottom line and OK to lie to people — now hundreds of dollars later we have a busted tank that we need to spend money on or we can’t use. When telling Chloe we were going to return it, she said they wouldn’t take the return as the canopy was busted!!! ABSOLUTELY FURIOUS and will never shop there again. PLEASE spend your money elsewhere!

Pretty good experiences overall. generally just buying the basic animal supplies. Staff seems knowledgeable about animals and products. Good selection and well stocked. Has a large selection of products and services, in many regards a one stop shop for pets.

This pet smart is definatley more expensive than other shops, but has more specific items you cant find anywhere else. I have been a shopper here for about 2 years. I have dogs, fish and guinea pigs. Over these last two years i have had a array of experiences.
Dogs 5 star
I have taken my two pomeraian poodle puppies here to get a trim once every 3 months. Every time they go in they come out with good reports and as adorable as ever! The staff in the back are super sweet, and great pet lovers.
fish 2 stars
I own multiple fantail fancy goldfish and have looked to multiple petsmarts over the years for advice. So i expected this store to be able to give me just as good of advice. so on a typical day i went in ad talked to a male employee in the fish department. i told him my problem, asked him about the research i had done online and he came up with a solution. the solution was for me to buy invisible shrimp. Long story short my oldest fish (2 years) died due to the shrimp. When i came back to the store i asked yet another employee about my problem, then he assured me the shrimp was the WORST possible thing i could have done. I told him of the other employee who had helped me before. turns out the first guy was mainentce and was not suppose to be answering customers questions. I then spoke to the manager who apologized that my fish had died and let me pick out a replacement for free.
Guinea pigs 4 stars
As a guinea pig amateur i had no idea what i was getting into. the staff helped me twice to get me started and to find the right pet. i now have two little piggies, who have to be in seperate cages because they fight.
so on average about a 3.66 star out of 5

Enjoyed their puppy training (though they push hard to sign up for the next round of training), their employees were helpful in finding all of the items we needed for our new puppy, will be checking out the grooming next! Like others have said, it’s a chain but it doesn’t really feel like it.

Yesterday I had the best experience with Michelle (I THINK was her name. I am bad with names. She was a cute, taller girl with glasses), and a trainer, Jessica (again, I think… I will call for accurate names and update this review to give credit where it is due.) I walked in last night about an hour before close with a very tiny, brand new puppy. I was anxious – I have fostered older dogs, but I have never taken in a puppy as my own to give a permanent home to.
Well, I left with everything I needed, SO much extra knowledge and information on puppy training, and a warm feeling in my heart. Michelle even gave me suggestions regarding less expensive cat food for my felines (I usually go with Science Diet, but she sold me on their brand that is essentially similar).
After a few pretty rough experiences here, I am so, so happy that I met these two ladies. They completely made my week with their kindness. Jessica was training a dog at one point while Michelle helped me, and she is an impressive trainor. It was pretty awesome to see.
Thank you all so much. I can’t express my gratitide!

We have had our Newfoundland groomed here twice now and they have done a really good job every time. The entire staff was friendly and helpful. Surprisingly good work for a chain store. They act very local.

Danielle has moved on to Oakridge where they treat their emplpyees much better and with respect. PetSmart has turned into too large of a corporation who does not care about their employee’s, their values or loyalty. I am glad she has moved on to bigger and better things.

PetsMart is a big chain and accordingly, have almost everything a pet lover could imagine. I find the staff here to be pretty friendly, and who doesn’t smile when they are surrounded by little furry friends? The prices are reasonable and very clean and you can even bring Fido or Spot with you into the store… just be careful that they don’t rip into something or you may be purchasing something you didn’t originally intend to.

The grooming staff was very inattentive to me and my dog and more than a little rude.
I can’t attest to their abilities since I walked out.
I did however, learn how to groom my dog myself because of this experience so, thanks girls, you’ve saved me a bunch of money.

Dropped off the dogs for a bath and cut. Nail day at the spa. They look spiffy. The girls did a wonderful job.

A poem about my new puppy:
P layful puppy what shall we get you
E mployees knew what was best
T raining classes they offer are a must
S o you will stop chasing my cat
M y wallet appreciated their rewards card
A ll of the people in the store stopped to play with you
R eady to take you home
T hank you PetSmart for being open so late and letting us know we got this :)

I usually go to Petsmart in Grand Rapids and they keep their integrity with them store-​wide. The manager assisted me in gathering crickets for Ringo, my chameleon. The checkout was a breeze. Everyone was working hard and very friendly. I enjoy a place that people let me rave about my pets. Also check out their selection of reptiles! Lots of cool animals, they even have tarantulas and scorpions!

So we signed up our new puppy for training classes. The first class was chaotic, but I chalked that up to being the first class and all the dogs meeting each other and so on. We came back for class #2 and still very chaotic and 1 dog would not stop barking the entire time (and there was no effort on the trainer’s part to at least try to calm him down). The icing on the cake this time was the trainer ended the class 10 minutes early to help some of the other dog owners buy the proper collars and leashes for their dogs. Really?! That is something that should have been done after class! We came back for class #3 and the original trainer was not there. The sub was ok, but the dogs didn’t know her and it was kind of back to square one. She also ended her class early! After the last 2 classes, we did not return. I will teach my pup what he needs to learn. He did learn a couple of commands, so it wasnt a total loss, but it certainly wasn’t worth $ 108.00 dollars! Totally dissatisfied with their training class!

Took my YorkiePoo to obedience training here with Holly— we would recommend it!