RNS Automotive

Brought my car to them to change 2 CV boots, check the brakes and a grinding sound. They sounded very knowledgeable and pleasant when I spoke to them on the phone. When I dropped off my car, the guy I met was a little rude and seemed annoyed because I explained to him that my neighbor tried to fix my car but was unsuccessful. They ended up changing the CV boots, fixing the brakes and replacing the driver side axle. Overall they did a great job fixing my car at a reasonable price (I drive an Audi). I would bring my car to them again — they seem honest, trustworthy and priced fairly for Hawaii.

Took my 2000 Nissan maxima to get a safety done. made an appointment and everything was done in a timely manner definitely recommend this place.

Called RNS to make an appoinment for a vehicle safety inspection, they got me in same day because someone canceled. They sounded polite over the phone. Got to RNS 15mins late and they still were able to do a quick inspection for me. In and out in minutes! 4of5 stars only because finding this place is tricky. Futhermore my Garmin GPS dose not bringe anywhere near thier shop so it’s off the grid. Great customer service and I would come again when I need work done.

Great staff and customer service. Called in the morning and had a great experience! Usually dread going to the mechanics …
Thank you, I will for sure go to them again!

Got my safety check here for the first time last month & I will never go anywhere else ! They are so awesome ! Being a girl, I don’t know much about anything about cars ! They step up and became men and just do what they do and easy ! Got my safety check ! :) easy in and out ! Thank yu :))

Went to have my safety inspection done and couldn’t be happier. I scheduled my appointment and they took care of me on time and quickly. Super friendly and the shop was clean and maintained. Very Professional. Thanks guys!!!

It was very quick they knew what they were talking about but I believe they over charged me greatly. Probably not going back there and also the location is terrible

Had my BMW serviced today, staff is very polite and service was the best I experienced. They will be definitely servicing all our cars from now on.
Mahalo RNS Automotive
G.Keohohina

I’ve taken my car here a few times for basic maintenance and my inspection. Love the idea of taking my car here. They seem to really know their stuff and do good work, but they are difficult to work with. Usually don’t answer the phone and when they do, its hard to get appointments.

Wow… Can’t believe I just found out about these guys.
Was desperate to find a new auto shop for safety checks and oil changes, as the last one I went to was a nightmare to deal with. (see other review)
I give them a call to schedule a safety check; guy on the other end is very courteous and professional, and gets my appointment squared away. I ask if they can squeeze in an oil change, and he says they can.
Show up for the safety check, and the guys are hard at work; not one guy sitting down, everyone moving and working (always a plus to see that in a shop). I approach the desk and check in, but there was some confusion as there was no note for an oil change. Guy behind the desk states that if they can, they will squeeze in the oil change.
Wait for the guy ahead of me to finish his safety check, pull my truck in and they are already getting it done; no delay, just straight to my safety check, which went by very quickly. As soon as the safety check was done, the mechanic hopped out of the truck, moved the car in front out of the way, and put my truck on the lift to get an oil change.
All in all, it took all of 35 min for both an oil change and safety check, though I must acknowledge that it was toward the end of the day, and there weren’t many people waiting in line.
Such an amazing experience with RNS, and I will definitely be back and recommending them to others.

This place is INCREDIBLE! The staff are top notch, their service and knowledge is unmatched!
I brought my Jaguar in after having major issues that other car shops couldn’t figure out, which first led me to Jaguar Honolulu. I figured I would go straight to the source to figure things out. Needless to say, that was a disaster, not great service and they wanted to charge me the cost of another car for a not so complicated issue. But this is about RNS, so let’s focus on them!
As soon as I walked in, I could sense the difference. These people know their stuff, not in a cocky way, but in an unmatched confidence way. I instantly was at ease and my car was finished the same day. I cannot say enough about how impressed I am with their service. We would drive from anywhere on island to get our car worked on here!

Ok, so I have had multiple different experiences with RNS Automotive. The long and short of the matter is that I will not be returning there. I’ll begin by telling you some of the good things about them:
— They know what they are talking about. The lads in the shop, with their hands on the tools, are hard working, professionally trained mechanics who genuinely want you to drive away happy and take pride in a job well done. Diagnostically they are thorough and are happy to take the time to explain what they need to do in layman’s terms.
— They accommodate you at short notice. On three separate occasions they have managed to slip me in with no appointment.
— Minor work is cheap. For safety checks and minor fixes they do not charge too much, and keep a high turn over so you are in and out pretty fast. They will occasionally waive extra fees etc. (although I think this may be a tactic to sweeten the deal and entice you back, because it happened a couple of times when I first went and hasn’t occurred again).
So they are the good points. The following are the bad ones:
— The location is not great and parking sucks. This point has been raised on a number of other reviews and it is true. Making plans to travel to and from the shop sucks, and there isn’t a good waiting area if you can’t make alternative plans. Keep that in mind.
— The managers. Although they will greet you with a smile their attitude when you try to query pricing or timescale very quickly turns to defensive. They may be stressed out and busy but this immediate shift from customer service to short tempered, combined with a tendency to talk down to you, leaves you feeling bad for inquiring about your own property or sticking up for yourself. I am mostly talking about the staff member with a ponytail whose computer is closest to the front desk. Twice now one of his colleagues has stepped in to provide better customer service when he realised how I was feeling with our interaction.
— Scheduling longer repairs. If you take a car in and they say it may be ready by the end of the day, it will not be. At least in my experience. Along with this they assure you that they will communicate the status of repairs to you as they are carrying them out. This never happens, certainly not with enough time to make alternative plans like booking time off work if the repairs run long.
— Inaccurate quoting. If the initial quote is around $ 200 and you agree to it, by the end of the work this can almost double. For longer repairs I have never been given the real cost of the job before I gave the go ahead. Also when you are informed about an extra $ 100 just casually thrown on to what you were expecting it is explained incredibly casually, like there was no option for you but to accept it, and that seems like a lack of appreciation for clients money. I have finished conversations with the management feeling like they have me over a barrel.
— The price of labor. You are paying for a top quality mechanical service, and that is reflected in the price that is charged on top of parts. If a job runs long, you will feel it in your pocket. I’m not saying that the lads don’t deserve it, but you will have to consider this when you are shopping around for what is best for you. Ultimately this is the reason that I will not be going back to RNS.
If you had asked me to rate RNS at this time last year I would probably have given it 5 stars. The quality of finish is great and it does feel like a local business should, until you want something done on your terms. At the end of the day making sure your car drives out of there and doesn’t get towed back in is the most important thing, hence 3 stars, but coming in a close second for me is feeling like you are getting value for money and I have not felt that for a while. Probably best if you make up your own mind though. Hope this helps.

I am here for a safety check, I scheduled an appointment @ 3:45pm it’s 4:45 pm and still haven’t gotten seen for my vehicle they close at 5 pm. I did not waste my time and gas to come here only to not be seen. If they can’t make the time frame for each vehicle to be seen then they need to notify the person (as in me) to let me know that they won’t be able to do my car. Next time this happens if I come back. I will want to speak to the owner and it’s not going to be pretty. F.Y.I I will still be calling the owner. This is unacceptable.

RNS rocks! They get you scheduled weeks before other shops, and the last time I went in, I just needed a quick check-​over because my service light came on. They did it right away and didn’t even charge me a «diagnostic fee» like everywhere else does. I won’t go anywhere else on the island! Parking and finding it is a little rough-​but trust me, it’s worth it. Prices can’t be beat, easy and fast scheduling, great service. 5 stars guys.

I’ll keep it short as I just went in for an oil change. I was very happy because they took me with only ten minutes advance notice. I was in and out in 40 minutes and it was affordable — $ 37.50 for an oil change and fluids top off. They were professional and good natured. Will be back with any issues I have with my car. Thanks RNS!

Highly recommend. .super fast service. .excellent customer service. .always the best place to get my cars repairs. .thank you Jerald you are the best!!!

Very disappointed, I took my Nissan Frontier in here to get one sensor replaced. I had already bought the sensor and told them exactly what to do. I tried to replace it myself but I couldn’t remove the connector, all they had to do was remove one bolt and replace the sensor, very simple job that could be done in under 30 minutes by anyone, especially a professional mechanic. They charged me $ 118…for removing one bolt. That’s ridicules. They get good business cause I had to make an appointment a week in advance so please tell me why they insist on taking a run for my money, I will never go back I tell you that much. God forbid I needed something more done (like 2 bolts), do not go here they will take advantage of you. I will be sure to spread the word to all Marines on base about this place. Just as bad as Firestone.

Appointments available right away, either same or next day. Quick in and out in 15 minutes or less. Ron and his crew are really friendly. A little hard to find. Basically go as far back as you can and turn right, and there they are! We will definitely bring our vehicles here again and again!

I am a very happy consumer of RNS Automotive. We needed a last minute safety check and they not only took us the same day I called but they were very efficient and professional. I called around Kailua to set an appointment for a safety check and they told us we had to wait 2 WEEKS! Crazy! Thank you again RNS Automotive! :)

Wanted a non-​chain place (Firestone, etc.) to look at my car, so tried this place. They were nice and you are able to drop it off after hours for the next day. Where you park for this is a little unclear. The location and hours are not the most convenient, especially if you just have the one car like our family does. They did check out a couple of minor issues for free. (they needed parts to fix, but were able to give me an estimate)
Short version, a good place if you can spare some time on a week day and have someone to help you pick up/​drop off.