Its Dog Play

Been taking the pup her for a while now. She loves going! I ask her before we get in the car if she wants to go and she gets all excited! The closer we get to the house she goes crazy! The staff is very friendly and the pictures of her day are fantastic! I love seeing what she does when we can’t be with her.

Don’t be fooled by one person’s five stars! This place is dangerous, just read the news reports, and by the way, there is a lot more that didn’t make it to the news!

If you have a small breed, we would not recommend this place. Our Shih Tzu Bonny came back terrified and shaking, as we tried the place for one day. They let all the dogs (all sizes) play in the same area, and also in the pool. And they would not allow us to inspect the property. I have since read the other problems this place has had and others who have similar experiences.. I’m not surprised. I would never ever recommend Its Dog Play.

My dog really has a good time when he comes here, I can tell he enjoys this place by his excitement when we are driving down old Kalaniaole Hwy. Last year I took him for AKC good Citizen lessons taught by Nicole at this place and this year my boy passed with flying colors! I’m confident in the staff and their quality care provided to my dog when he is there.

This is one of the most unethical businesses you ever find in the united states. I took my dog there, and he never came back the same. The owners refuse to meet people in public to discuss their concerns and multiple phone calls and emails have gone unanswered. This is the shadiest businesses I have ever come across and the lawsuit pending again them is not a surprise to me. I would avoid this company at all costs

Please do a web search on the law suit filed against this company! It appears to be a very unethical business. According to the law suit, a dog was killed due to lack of adequate supervision and the owners tried to cover up the tragedy. The suit also claims workers were asked to lie. One former employee claims that she was bit by a pit bull, and racked up $ 30K in medical bills because the company doesn’t carry workers compensation insurance.
MY EXPERIENCE: My regular dog sitter cancelled on me last minute before I had to attend a professional conference. After hours of online research, I took my dog to board here. I don’t understand how I missed the law suit. The owner Mia, told me that she would meet me early in the morning, before opening hours to take my dog so I could catch my early morning flight. I almost missed my flight because she was an hour late in meeting with me (she lives on site) and my multiple calls to the business were not answered. My initial concerns were somewhat alleviated when I received pictures every day of my dog appearing to play happily with other dogs.
When I picked my dog up, I developed serious concerns. He usually greets me from his regular dog sitter with a big smile and a happy wag. He didn’t even appear happy once he got into the car or the house. Again, this is very unusual behavior for him. Instead of his usual behavior, he appeared distressed and ran to the car with his tail between his legs. He wouldn’t even look at me when he got into the car. I have never seen him do this. When I paid the bill, I was given his $ 50 dog food container that had been destroyed by another dog. No compensation or apology was offered for the destroyed property. The only explanation was that another dog had gotten to it. If the dogs were being properly supervised, this should never have happened!
When I brought my dog home, instead of his usual bouncy happy self, he slept deeply and soundly all night, which made me wonder if he had been sedated. Apparently, other owners have alleged that the dogs are sedated. I never would have consented to my dog being given drugs by a facility that was not overseen by a vet. If he was given a sedative, it makes me wonder where it was purchased. Dog treats manufactured in China have been linked to kidney failure. Of course this is speculation, because I didn’t go to the vet to have his blood tested. Now I wish I had. My dog is a very cherished part of my family, and I am very cautious about the kinds of medicine, food and treats he receives. I am horrified that I ever sent him there. Please be aware of this facility and don’t send your beloved family member here.

Warning… do not bring your family pet here… the business has zero integrity and gets zero stars… read an article about a death of family pet here. What’s worst was the lying owners and vet stating the dog died of natural causes but in fact the dog was killed violently when an employee released the big dogs with the small dogs. Very sad.

POOR DOGGY WAS BITTEN HERE! Had brought my dog here for a simple grooming and nail cutting. Spent $ 70 on a complete hacking and they didn’t even cut his nails. A few days later we found an infected dog bite on his neck. Had to take him to the vet and racked up a $ 200 bill to treat his injury. No one had told us that he had gotten bitten here while in their care. Very irresponsible. Will not go back and would recommend keeping your dog far from this place!

This place is awful! I sent my dog there and she got kennel cough. At first they said it wasn’t kennel cough, then they said there was kennel cough at the facility but they «took care of it», next they blamed me for having a dog with kennel cough? I got no where with them, and ended up paying their exorbitant boarding bill and $ 100+ for vet medication. My vet told me they see a lot of dogs from this place coming in for kennel cough treatment. Don’t trust these people!
I just saw the Hawaii News Now story about the dog that died there and their cover-​up story. This happened one month after the kennel cough incident. Definitely not a place for dog-​lovers.

I hope the Better Business Bureau becomes aware of what an awful business this is. Please do not take your furry loved ones to this horrible place. Terrible owners who do not care about dogs!!! Stay away!

Okay service, but wouldn’t recommend bringing small dogs here unless you plan on cremating them in the near future.

BEWARE! Doggy DEATH occurred. I wish I could warn everyone about this place! I am so furious but I hope this review gets out.
I first heard about its dog play because a flyer was put into my mailbox and it looked amazing. My little pooch picked up in a Mercedes and a whole day with other friends at a dog water park? Sounds perfect! Well these people are SNEAKY and horrible! A poor couples chihuahua was killed (they let like 20 dogs out at once big AND small) by negligence and the WORST part is they tried to cover it up. Little 4 pound JoJo was grabbed by another dog, shaken, and killed.
The owner of this place called JoJo’s parents and said he died of natural causes and randomly found him unconscious and dead… are you KIDDING me!!!
They told employees to LIE about the death and even the vet that they took the pup to LIED about the cause of death as well! Read the whole article here:
There is currently a lawsuit going on because when the body of the little guy was taken to a different vet there was evidence of a traumatic death.
I am such a pet lover — this really hits home. This place sounds amazing at first and even I was tempted to take my dog here, but justice needs to be served — do NOT support this place by taking your dog here!
I’m so sorry for your loss, rest in peace JoJo. No dog deserves an end like that.

This place was featured on the news for lying to owners about chihuahua dead. I have pups of my own and would NEVER trust a place that would hurt my babies!!! Hope they’re put out of business soon!!!

This place was featured on the news. As a fellow dog lover and mommy I wouldn’t take the risk. Be educated guys too many people saying bad things.

Up until a few weeks ago, a member of my family was bringing her dog here. Right from the start I thought this place was a little off. Whenever I came here, the owners were always pushing me to attend their «parties». I kept telling them that I wasn’t interested in the health products they were selling, or in building my own «home based business», but they were insistent. Too bad they didn’t have the same enthusiasm for the dogs they were entrusted with…
After reading the negative review by Randi A., I decided to do a little investigating of my own. The employees were reluctant to talk to me, and when I asked for a tour they refused. One of the employees seemed really anxious, but I pressed her for information, and she said that they were told that if they talked to customers about the dog business they would be fired. The staff is made up of regular folks, none of whom have received any formal training. I asked specifically about the methods of discipline they use on the dogs, and was shocked to hear what the owners of the business were telling their employees to do; even resorting to the use of shock collars for dogs that bark excessively. All of the dogs are treated poorly here, especially the big ones. The dogs are kenneled or crated or tied up, and they are kept that way almost all day! What really pisses me off is that many people bring their animals here so that they can play and be exercised. Some pet owners, especially those that are elderly or disabled (like my relative), depend on this place to provide that outlet for their animals. After everything that I uncovered I insisted that my family member stop bringing her dog here.
I was curious so I asked specifically about Storm, and the employee said that she was a really sweet and friendly pitbull, but she was told by the owners that because of her breed and size she needed to be caged.
If you are considering bringing your dog here, DON’T! I am glad that the word is getting out before any more animals are hurt.

BEWARE**DONT SEND YOUR DOG HERE
EVERY DOG OWNER MUST READ
This is long but worth it. I’m what you call a dog lover and protector. I have been sending my dog aka daughter here for almost a year now and up until a month ago I was fooled into thinking that she went to this great place where they loved her and she played and interacted all day with caring staff. Unfortunately I was wrong. Storm (my dog) was coming home with cuts and vacating weird. I started to look into this after all she is my baby. Every time I picked her up they would say oh she had so much fun today and she played with so and so etc. I ran into Marco and asked if he put storm in a crate or separated her. He said No never we don’t crate or kennel dogs here. And called Storm a boy dog. Shows how much he knows her. He also stated he spends 3 hours a day with her running around. I was always told they let Storm be w the small dogs because she is so good even though she weighs 90lbs. He then invited me to a free pupu party at his house for another business of his. Irritating yes, but he’s a sales man. I did more research because I had a weird feeling I spoke with two present employees and Three past employees and they all have the same story. One cried to me while telling me that they would crate storm and that’s why she has all the cuts because she would break out. Not only that they all confirmed that this is what they do: see below
— take any dog no matter the behavior because once they are noted to be restless or hostile they either crate, kennel or tie them to a wall with a leash. ALL DAY!!!
— if your dog is a barker, thank god Storm isn’t, they put a shock collar on them all day and no one is trained to do so.
— tell you your dog is playing all day when actuality they are in the hot sun and dehydrated that’s why they are tired
— take pic of your dog staged w other dogs for the limited time they are out
— hire staff who know nothing about animals
— are told if they tell anyone what is going on there they will be fired.
— lie to you and tell you stories about your dog playing that are not true
— not allowed behind the black gates, they say it’s because the other dogs will be jealous. No it’s because they don’t want you to see what they use to discipline your poor dog.
— the list goes on and I will tell you right now, GET YOUR DOG OUT OF THERE
— I have statements from these people even the ones still there who are willing to tell the truth about this place.
I wish I could not have put even one star but you can’t post on here if not.
Please everyone I’m begging you if you care about your dog (child) who can’t tell you what’s happening there. Investigate, listen to this story and make the right call. My job as an animal lover is not only to protect my dog by taking her out of there but to protect yours.
Please feel free to contact me for more details on this. Everyone who is there now should know Storm and me and how much I absolutely loved this place until I found out the truth. There website clearly states kennel free, look around why so many kennels?
I can’t stress enough that these two should not be caring for animals all they care about is making money. Think about it. 50 dogs a day, 4 staff in the back one at the front. There is hardly any over head. That’s almost 40k a month.
I have never wrote a bad review on Unilocal before and I don’t really believe in them but when it has to do with a living being I will!

The staff is very nice and knew our little puppy by name the very next day. It is relatively inexpensive for a day of day care and our puppy comes home happy and exhausted. We haven’t used the pool or overnight services yet.
Edited Dec 2015. We no longer bring our dog here. After they were in the news for the lying and the horrible incident with the dead dog we stopped.

Originally, I really loved this place as it is close to my house and seemed like a perfect fit. However, Lilly started coming home with some pretty big scratches without an explanation. Also, after boarding her, they were unable to allow be to pick up my dog 15 minutes late and were going to charge me an extra $ 50 to keep her. They were also supposed to bathe her but it seemed like all they did was spray her with really strong perfume. My neighbor had her dogs picked up and they didn’t come until 10 or 11 which seemed like it severely cut into their play time (not to mention what they pay for). Many staff members did not seem knowledgable and the owner was scatterbrained.
DO NOT BRING YOUR DOG HERE.

I would give it 10 stars if I could! The staff is wonderful and I have never been happier with the service we receive. My dog, Kekoa, was kicked out of his prior day care because he plays so rough. At Its Dog Play, they found the perfect friends for him that like to play rough and the staff loves to interact with him too. He has so much fun there and comes home exhausted! I absolutely LOVE to get the photos each visit and look forward to my email after he goes. The only problem we have is now Kekoa wants to go every day.
I would love if they offered military discounts. When my husband travels or deploys I would like to be able to take him more often but cant afford it.

I can’t say enough wonderful things about Its Dog Play! I have used nearly all of their services (daycare, training, boarding) and my dog Daisy is a better dog because of it. She had some aggression issues in the past, but since taking her to Its Dog Play I have seen a huge change in her behavior! I don’t feel guilty about leaving her at daycare all day while I’m at work, because I know she’s having fun running around outside with a bunch of other dogs. The staff there is great, and you can tell the owners really love dogs. Its Dog Play has really changed my life (and my dog’s life) for the better. They are awesome!