Firestone Complete Auto Care

I noticed this had poor reviews so I thought I would mention my experience. Had a flat tire, took it in on a Sunday afternoon and after being checked out I was shown the nail in the tire as well as some threading coming out of my tire. I agreed to purchase a new tire, the tire was put on within 2 hours, and I was out. The service was fast, it wasn’t overpriced, and they got me in on a dime. I would recommend them to others!

The short version: fast, efficient, friendly, and honest service.
The long version: Saturday at 4PM I noticed the brake lights on our Honda CRV were illuminated even though it was parked at the curb. Fearing the battery may run down overnight, I quickly looked around for a shop in Kailua that might be able to take a look. My neighbor recommended this location on Hamakua. I called, described the problem, and got a straight forward answer that, depending on the nature of the problem, they could possibly take care of it right away. Five minutes later I’m there and ten minutes later Rich has fixed the problem and is writing up my bill for less than $ 20. I got back home before the load of laundry I started before I noticed the problem was even pau! I’d definitely use this location again for any auto issues. Thanks, Rich!

My wife took her car in for safety inspection and the airbag light was illuminated. My wife had it fixed by them and the light was extinguished. There were a few other issues and we waited to long and required a re inspection. She went to a different store and they discovered that the air bag was still not fixed the light had merely been disabled. This is extremely dangerous as my pregnant wife was driving around without a working airbag. If we hadn’t gone to a different auto shop we would have never known of this problem.

My 81-​year-​old father-​in-​law is at that age where we may have to soon take the car away from him… kind of like a teenager. He can’t see worth a damn.
He has already taken out two mailboxes in our yard.
He is retired military and thinks that all 4 wheeled vehicles should be driven like a tank.
During his last four wheeling attempt in his Toyota Camry, he blew a tire.
Good thing Firestone is within walking distance.
We drove the donut tire car in and asked the man to «NOT» have the car ready for a few days, so we can buy some time to get our father-in-law’s eyes checked.
My wife’s pops gets a bit testy without his beloved ride. So a few days off due to «mechanical difficulties» was the perfect diversion.
Turns out pops needed some new glasses, and our flat tire was fixed in a record two days plus an oil change. Although I’m sure they had the bugger ready 30 minutes after we set foot on the property.
Thank you Firestone, you probably saved another mailbox’s life!

The husband wanted to go to Kailua this past Sunday… he wanted to find the beach… by memory… it has been well over 20 years just «cruising» around Kailua… see where I am going?
Well, we couldn’t find the beach, I did not grow up on the windward side and am not familiar with anything except maybe how to get to my Aunty house and how to get back home. Maybe if I’m lucky, I would find Windward Mall in Kaneohe, but I digress…
We got a flat tire. Ugh, really?! On a Sunday?! In a town I don’t know?! In MY car??? I was definitely up a creek without a paddle. Who do I call? Where do I go? Most Importantly, Who is OPEN?! Time to bust out Google… Boom…Firestone on Hamakua is open. Where the heck is Hamakua, runs through my brain.
Called them and the guy who answered said he needs to see the extent of the flat tire, if it is salvageable and it is going to take a good couple hours… they are busy… REALLY busy. I’m like, okay, I have no choice, gotta do it! Husband and a good samaritan put the spare tire on and off we went to Firestone.
Checked in with Rich, he pulled out the flat tire, looked at it, found the shiny nail in my tire and said…“Yes, we can fix this, but it will take a couple hours, we can call you when done”. I’m like okay, we can walk around Kailua town now. My husband on the other hand was more upset with me and how my tires looked (he said they were bad). Anyway, i digress again…
Ate lunch, walked all over Kailua, within the vicinity of Macy’s, Target, Long’s, practically any store with AC, until I was too tired to care about what I was looking at and talking to complete strangers in Japanese. I just wanted my car back. Besides, I had to listen to my husband go on and on and on about how bad my tired looked and it is time I changed them. Rich from Firestone was almost done with my car and all that was left was checking the rest of my tires and my spare. We waited only about 20 minutes (we just went back instead of waiting for the phone call). It was only $ 20 and no new tire needed at this time (take that Husband: P).
Thanks for getting us back on the road and back home!

I bought 4 new tires at Costco and was directed to Firestone to get an alignment. My car has no symptoms of misalignment but it’s recommended when new tires are installed. I wasn’t excited to go there because of past experience and a reputation for them recommending add ons. Especially women customers. BUT against my better judgement I took my car in. I was told that it would take 1 ½ hours. So I had my nails done and came back to hear that my front did not need alignment but the back did and it would involve parts (shims). I was told it would take an hour or two. I had a friend pick me up. I came back (via another friend) 4 hours later and my car was untouched. Lots of excuses but no work done. They had my car for a total of 5.5 hours and did nothing.
The next day I made an appt. at Goodyear. They aligned both front and back. No add ons. No mention of shims. Done in ½ hour! It was cheaper than just alignment at Firestone. I purchased the Goodyear 3 year/​6 x alignment plan. I recommend them. (Kailua Store). Very pleasant experience!

HORRIBLE! While your ahead, do not come here. I purchased 4 destination Firestone tires, and alignment for my Tacoma on July 7, 2015. Today is July 10, 2015 (3 days) I get a flat tire driving home from work! I’m a girl, and in my work uniform on a hot sunny day changed my tire on the side of the freeway!!! I started thinking in my head I just bought these tires, I didn’t run over anything and neither is there a hole in my tire. After looking at the flat tire I notice the valve is loose and leaking. So I take it back to fireStone I have a man named Richard check the tire, sure enough it’s a loose valve. Then he tells me he has to go pick up a tire and it’s going to take about 2 hours or so or I could come back tomorrow. So I told him I’ll be back once it’s done because I need my truck. So surprisingly in 45 minutes or so the truck is done! Get the call to pick it up. Go down, and I talk to a guy named Roland. Checking out at the register, no I didn’t pay anything but still had to fill out the paperwork. While I’m signing he tells me sarcastically «you should purchase road hazard because if this were to happen again your going to have to pay» I look at him and tell him «It wasn’t my fault I had a loose valve stem that was YOUR fault» then he tells me «yea well if you run over a nail it’s your fault and you can’t expect to come back here for free» ATTITUDE! And then he tells me «I just worked overtime and clocked out over an hour ago, if you want to talk to the manager about your issue then you can call him tomorrow, I’m a floater I work at all fire stones so you can deal with it with a manager.» I don’t know if he was looking for a sob story, but I have a life too, and if you guys did the job right the first time I wouldn’t be here today! I’m so angry because of their service, and how I got absolutely NOTHING from this not even an apology. I will call corporate because something needs to be done! This place is horrible! I’m not going to do any emails, I want to talk to people in management because not only did this company inconvenience me they make me feel unsafe on the road and make me double think if my truck is really ok. You guys are tire specialist?! I think this place is a joke, and I will be sure to aware everyone this place is horrible!

I am so thankful for the amazing service Firestone just gave me. I went in for a wheel alignment because my car had been pulling. It took about two hours, which is what he estimated it would take, and at the end they told me my tires were the problem not the alignment. They slightly fixed the alignment and adjusted the steer head, but didn’t really do much because I have to just replace the front two tires. Because the alignment wasn’t really off, THEY DIDN’T CHARGE ME ANYTHING! I’m a broke college student so that was such a huge relief. THANK YOU FIRESTONE!

i also had suspicions about this location. i wen t in there just to get some tires which was fine. long wait but no biggie, they were busy so i understood. while doing my tire change they offer a free car inspection to which i said no problem.
at the end of the tire change, the mechanic came out to review the inspection. he said overall the car looks mechanically fine except 2 items. one was a low crank voltage on my battery and the other was low brake pressure and possible leak.
prior to this inspection there were no problems with my truck.
2 DAYS LATER my battery dies — only 2.5 years old. a week later my brakes fail and now there is a serious grinding noise form my front brakes…
for some reason when my battery just died i was like wow what a coincidence. after my brakes failed my suspicions seemed validated. these guys are doing something fishy and dangerous to keep business coming back.
never going back there again. after reading other similar posts on Unilocal i decide to post as well.

My car never had any problems until I took it here. I took it into get an oil change, tire rotation, and a battery test along with checking other fluids, a week and a half to two weeks later by car shut down. Apparently my battery fried the alternator for some odd reason, the alternator shop said the battery was grounded somewhere which caused the alternator to short. I went back to talk to someone about it the guy at the front said «that people like to blame us just because we were the last to touch it. But they’re just trying to find someone to blame, but it’s not our fault and we can’t do anything about it». I don’t know about anyone else but if you’re the last to touch it and it wasn’t like that before and you did something wrong, A few weeks later all of a sudden my tire pressure gauge doesn’t work only on my front driver side tire. I went back and told a different guy that my tire pressure gauge wasn’t working and it only started after they did the tire rotation, he asked for my phone number to put on my account and he said I would have to pay over $ 60 to have them check it. Again, they were the last one to touch it but all of a sudden it’s my problem. This is terrible customer service and the best part about it is the last guy talk to was the customer experience manager. Never going here again.

This place is a piece of work, won’t go back here again… customer service was terrible. It deserve no stars (but u can’t post with out a star)

I got a bid to fix my A/​C for what Firestone said would be a minimum of $ 1200 (my car’s worth about 5K). FS said I needed a new compressor etc. I took it to A-​1Auto A/​C in Kalihi and thank God I did. All it needed was new gaskets in the A/​C line. $ 190. I am a Kailua local and I’ve spent 1,000s at firestone… I’ll never set foot in there again.

Had one tire patched and one tire replaced here. Nice and friendly staff. The hours this place is open are excellent.

Never take your car here for service of any kind. I also gave these guys more than one chance, but that was a big mistake. My first issue was that after a tire rotation and oil change all but one of the wheel center covers for my 2003 Toyota Tacoma popped off on the road. When I noticed they came off the day after service they told me they were probably stolen. For some reason I believed this and took my wife 2004 Nissan Altima in for an oil change. The mechanic put wiper washer fluid into the coolant overflow tank causing the fluid to overflow onto the alternator. My real mechanic confirmed that this is what killed the alternator. Jennifer at Firestone told me over the phone they would repair the alternator at no charge, but when I brought the car in the manager confirmed they did put fluid in the wrong place but they were not responsible for the damage to the alternator! He did not even offer to flush out the coolant but quoted me a price $ 200 over what my mechanic charged me to replace the alternator.

Just bought 4 tires on sale and I couldn’t be happier! Their customer service was great too. I will definitely be back when I need to change my oil. Thanks firestone!

I’m surprised by the number of not so hot reviews, I have taken my truck here quite a few times just for a basic oil change and they always do a great job, they finish on time, and they are friendly. I also haven’t been able to find a place that does a full synthetic oil change at a better price then they do. When it comes to oil changes at least, I would absolutely recommend!

Horrible customer service; they scammed me into upgrading to the «lifetime balance and rotation warranty» and when I got them done, they reminded me to get new tires in the next 6 months. Then I just called to get new tires and they said the «lifetime» warranty is only good until you change your tires. Are you freaking kidding me!!! SCAMMERS!

I was skeptical after reading other reviews but they were open on Sunday & could fit me in. I wasn’t sure what was wrong but they did an over all assessment for $ 15 and determined the main problem was old tires. I did have to wait a long time, but their customer service was good and courteous. They even stayed open 30 minutes after closing time to finish my car.

So for whatever reason, I’ve been having MAJOR car tire troubles lately. Call it the weather, the time of year, maintenance issues or simply «just because,» I’ve had issues with my car tires all within a 2 month tire period.
I guess the saying, «things come in threes,» is definitely true in this case!
The first incident was my front right tire completing blowing out as I was heading home in the evening. (I wrote about this really awesome fella who helped me remove the tire and put my spare time in seconds flat! while every other driver drove by with the glazed «I need to get home» look ignoring me in my time of distress!)
The second was just a few days ago when my back left tire was completely flat. How I drove on it I simply do not know however I made it to get it pumped with air. Okay, so it was fine thereafter.
Then the next morning, my front left tire is completely flat – WHAT THE!!!
So my dad tries to fill it with air and all we can hear is this REALLY loud, WHOOSHING sound of air coming out of the tire – AAAGGHH! So he calls about three places in Kailua that «fix» flats – Firestone, Goodyear and Midas – the only one able to take us in on such short notice AND have the tire I need was Firestone – LOVE IT!
So we dropped the car off, they had my tire in stock (thank GOD as it is a low profile tire so sometimes hard to find!) and they agreed to fix it.
The cost was fair, the service was excellent, the car was done in a day and I am back on the road driving to my heart’s content!
Thank you Firestone!

Each time I have had to get a tire at Firestone has been because of an emergency and Firestone has been the only company in Kailua that has the tire size (even though this has been on three different cars).
Last week someone sliced our tire and so we had to replace it. They were able to get me in the same morning. A couple of days later I noticed one of the hub caps was missing. I called them and they said to come back. They looked for it and couldn’t find it but they said that since we came in with the hub cap to buy a new set (they weren’t factory originals) and they would reimburse us. Amazingly they did that day! I was all ready to fight but they did the right thing. I have another car that needs alignment and I am going back to Firestone Kailua for sure.