Lex Brodie’s Tires Kona

A big mahalo to Jon Salinas for helping me today. aaa didn’t even have a tire pressure gauge. This is the place for help when you are in a pickle.

I made an appointment to have a taillight bulb replaced and fan belt tightened at 10 AM. The guy at the desk said he would call me in an hour with how it was going. We went to walk around Kailua-​Kona and had an early lunch. After 1 hour 40 minutes, they had not called. When we checked back in with them, our car had not been moved. They said it was next in line. We had other business to do and asked for our keys and complained about their poor service and communication. The guy went to the back and came back with keys lacking our fob that opens the doors. He claimed we didn’t have one. We assured him we gave him keys with a fob. He insisted we didn’t. Then he looked at the name on the keys and realized it was the wrong ones. He returned in a few minutes with the right one and said, «You can talk to the manager if you want.» I agreed and he went over to the manager who didn’t look our way when he explained. He said, «Give them a free diagnosis.» He walked back to his office. I insisted on my keys and we left. They don’t apologize, they make excuses. I wouldn’t trust them to know what they are doing with repairs. I won’t be back.

I’d like to give Lex Brodies 10 stars, but I’m legally required to give them 5. I first went to Costco since the tire I needed was 25 dollars less there. Upon arrival, there was one person ahead of me. The one cashier working had been talking to the man ahead of me for the most annoying 15 minutes I have ever been assaulted with. I made my way back to town and dropped my individual tire off at Lex Brodies. I briefly spoke with Kamu about my time frame and after having drove 1 mile away, I received a delightful call that my tire was ready before I had even began my errands in less than 10 minutes. Lex Brodies has always given me the best and fastest service as well as side perks in warranty!

These bumbling idiots booked me for an appointment 4 days ago. Came in today to get my alignment done, and arrived early as I do for all things. Parked right in front of the doors, in clear view of the front desk.
Guy at the front takes all my info, I give him the key, I go and wait in the waiting area. An hour passes, it’s now over half an hour into my appointment, and he comes up to me and says «Oh hey we don’t do BMW’s here, so we’re not even going to try.»
Gee thanks! So you saw or had a chance to see the car 12 feet from you in front of the glass doors, and you saw the BMW key I handed you. Plus you wait 30+ minutes past my appointment start to tell me something that you could have 4 days ago when I booked the alignment.
Incompetence at it’s best

Can’t say enough about my experience dealing with this Lex Brodie’s tire dealership! From my first call to checking out, what awesome customer service! I purchased a pair tires (second set) and even though I have a few bent rims tech Steve somehow has done magic and my ride is smoother! Justin help me with info to maybe locate some used rims and priced the cost to mount. I have had this problem for some time and have taken my car else where on serveral occasion with no answer as to why my car would vibrate. All staff was helpful and courteous!!! Never going anywhere else. Thank you team!

Great Experience!
I got all of the filters and the fluids of my car changed. I asked a ton of questions, and Lance, the manager was quick to reply to all of them. He knows his craft inside and out.
Its interesting to watch the communication between the whole team of several guys working on the car all at once, telling each other what they need or what they are doing.
They are an efficient, well oiled machine, not much different than watching a bunch of doctors working on a patient on an operating table.
I highly recommend.

I decided to stop by to get an oil change today, but I definitely got more than I expected. As soon as I got there I was greeted and the guys showed some concern for my headlights. 10 years ago I had an invisible bra applied to my car and after so many years the adhesive was caked onto my headlights. I dont have a photo, but lets just say it was a mess and it probably affected my lights in the evening.
After a super quick oil change, one of the kind staff members worked diligently on my headlights and after a couple hours it was complete. My lights looked brand new and I was happy to have a normal looking car again. I really thought I would of had to buy new lights, but I really appreciate the staff taking the time to help me out.
Thank You Lex Brodies Staff!

First, they have a nice feature on their web-​site where you can submit a request for a quote. Don’t bother. They never responded. Second, when I made an appointment I told them it was to install a new component. When I dropped off the car, I told them it was to install a new component. When they called me to tell me what their exam had revealed, I told them to install a new component, which they verbally confirmed. When I picked up the car, it turns out they had adjusted the existing component. This was done with no discussion and without my permission and in contradiction of what I had told them three times. When I asked why, there was no apology, or explanation that their signals had gotten crossed, or any other reason. Instead, they wanted me to defend my request for installing a new component. Since then, there’s been no apology or any communication at all from store or corporate management.

My husband needed new tires cause his was big time bolo head. He went in, was helped by Kamu and couple hours later we went back and it was pau. Husband super happy with the tire, the service and the fact that he got $ 100 bucks off plus a hat and calender. Men are so easy to please. Mahalo Kamu
Keep up the good work. I’ll be seeing you next cause my own tires are bald.

In August my husband purchased tires from Lex Brodie’s. Last night I left Costco and discovered I had a very low tire. I arrived at Lex Brodie’s on Kaiwi at a few minutes after 6pm. Even though they were closed, they came to the door to see what I needed. They tried to add air to my tire and came to the conclusion the tire could not hold air. I left the car overnight. This morning they removed a dry wall screw and repaired the tire. There was no charge because my tires were purchased there. Best of all everyone was very pleasant, professional and a cheerful group of people. I can’t imagine going to a different place for my tires!