Servco Subaru Maui

Servco Subaru Maui
I recently took my Subaru into the service department and was happily surprised as the new building and location is so convenient and a pleasure to do busy at. The service was excellent and Kirt explained everything in detail, such as what he felt needed to be done, cost and timing. I highly recommend the service department at Servco Subaru as it was very easy to make an appointment in a timely fashion and I was treated respectfully and fairly.
Keep up the good work!
Valerie

Anna is correct.
I purchased a new Outback in July 2014. I immediately had a tire losing air. According to the manual I needed to get service immediately. When I went to the service department I was told the next available appointment was 12 weeks out. For a tire??? I had no choice but to wait. In the meantime I was filling my tire every 2 – 3 days. A complete inconvenience. When I finally got in I was charged for the tire repair on a brand new tire. I had it checked at another tire dealer in the interim and it wasn’t a puncture. They felt it was a seal problem. Not something I should have been charged for. When it was time for my first oil change the same issue again. Had to wait 8 weeks for a service appointment. If I had known that there is virtually no service available for Subaru I would have stuck with Honda. Never had any issue getting taken care of there. There’s more to being a dealer than just selling cars. If they can’t get their service act together they should stop selling cars until they do. Waiting more that a few days for service in not acceptable. 12 weeks is just ridiculous. I just called today, 6 weeks in advance of my need for service and someone took my name and number and I was supposed to get a call back to schedule an appointment. No call. No surprise.
Ok. Time for an update. They got back to me 3days later to schedule a service appointment. I was off work the day 5 days later that was available so I told them I would wait for it. They graciously accommodated my schedule and my car was serviced and washed and vacuumed in less than 45 minutes. I was amazed. They really are improving and are very friendly and helpful in the process. It’s a work in progress so give them another chance. This was a huge difference from my first servicing.

I regret both buying a car from this dealer and returning for service. While the salesperson was a pleasure to work with (she is no longer there), everything else I have had to deal with has been a huge challenge. Not to mention that I have never had another brand new car that needed to come into the service department so frequently. I don’t know if it’s because it’s Maui and they feel they don’t need to value customer service because there aren’t other Subaru dealers to choose from, but a little helpfulness or effort would have gone a long way toward keeping my business. I do not plan to buy another Subaru again.