Petco

Buy your pet food here at your peril. This store handles inventory poorly. Cat food must be tossed around roughly by staff here as bottom of bag is always all crumbles. Try getting your cat to eat that! Good luck!

We took our dog to get the full grooming experience twice so far and each time has been wonderful! My dog looks (& smells) great, nails are short and smooth, and she comes out happy as can be! They even hooked her up with a bag of dog cookies on one visit!
The staff is super friendly and professional. In my experiences at this store, they go above and beyond for our furry friends (us too)!

Michelle is such a wonderful Trainor to my two dog Buddy and Monty:) and Buddy just got his canine citizen while Monty my miniature Schanuzer learn so fast by standing for about three minute that long without moving as a training for show dog. Buddy is a Lhasa apso that been with Mitchell since he was 4 months old and now he is 9 months he fully train and well behave. Michelle is patient and very helpful:) thank you so much.
Not to mention. Their manager Luke is such a wonderful person, every time I have question he knows the answer and they are active to participate in bark in the park the last time. I am grateful that they take care of me and my dogs every time we come and visit.
Thank you:) and pls keep up the good work:)

Rocky our puppy and I are really enjoying our training classes with Michelle. She has taught me useful and positive tools that have been very helpful. I have asked her many questions about techniques in training. What I appreciate is that she has ALWAYS given me her opinion without judgement.
I’m really happy that we had Michelle as our trainer. Training with positive reinforcement is what I love about this whole experience!

I would like to say thank you to the management staff for handling my incident so professionally, the staff at the Kahului pet co is by far the best in the state. :)

I have gotten fish & other stuff here, got a beautiful koi fish & didn’t make the ride home, but its a long drive home. They completely honored it & allowed me to come back with my receipt & had no issue with getting another one & it has lasted so far since last sept. Stoked! I will def be getting all my pet supply stuff from here only! Good customer service & helpful

DO NOT TAKE YOUR DOG HERE FOR GROOMING.
I took my Pomeranian papillion mix here and they butchered him. I ask them to trim ³⁄₈ inches off of him and they trim him down to ³⁄₈ inches! They cut off all his beautiful feathering and buzz cut him! But left his tail. I was so in shock I have never had such a bad hair cut on him.

Freshwater fish here BLOW! Holding tanks are piss poorly stocked — they’re always mixing cold water fish with warm water fish — and most staff knows JACK about fish or fishkeeping.
Fish are always INFESTED with anchorworms and/​or ich, there are always piles of dead live bearers, and worst of all… There is absolutely no diversity in the fish they stock. There is never ANYTHING new that you can’t find elsewhere.
Saltwater selection is okay… Tanks are clean, but again, fish are almost always sick.
If you want fish: GO SOMEWHERE ELSE. This place is only a tiny step ahead of Wal-​Mart.
Their tank selection is also very limited and they only ever carry small tanks and cheap stands. Their light selections are okay, though.
Dog food prices are competitive, as is their selection, and it’s very neat and organized. I was surprised to find they carry a decent amount of 4 star brand dog foods. Toys are cheap and flimsy, but expensive and very disorganized. Aside from the food, the dog products in general are all over the place, honestly.
Unless there’s dog obedience classes or socialization going on, I found staff is pretty scarece on the floor or at the register.
I would only recommend this place for dog care products, generally being the cheaper specialty store, and convenience. Otherwise, stick to Amazon. This place is a mess.

It would have been a good visit had I not had the worst cashier ever. Never going back!

I was apprehensive about bring our dogs here for grooming services, but the Unilocal reviews were pretty positive, so what the hey. I called the store on Sunday around 9:30am to see if appointments were necessary for nail trims, but they said no and to bring them in after 11am.
CHECK IN:
The female associate who handles the phones, check in, and even does some grooming, was very professional and personable.
One of the other female groomers was yelling at a dog being groomed to «STOP» and «KEEP STILL!» That was very odd, and the girl helping us was a bit surprised as well. Turns out the girl yelling at the dog was going to buff one of our dog’s nails. I was thinking, OMG please don’t make me have to make a scene in here if she yells at our dog, but she ended up being a great groomer. She even came out and talked with us for a few. I think it helped that our dog kept still, but that’s something we didn’t need to witness.
NAIL TRIM:
Our vet charges $ 20 per dog. Here they charge $ 10 for clipping, and $ 15 for buffing with a dremel tool. We opted for the latter. It took about 20 minutes from check in to check out. The nails were smooth and short with no bleeding.
OVERALL:
Fair prices and good service. I’d definitely recommend them though with some caution.

Petco groomers are in training. They keep the dogs 5 hours and do a messed up job on my poodles. I do not recommend.

Don’t take your dog to Petco Kahului for grooming.
All of the groomers are novices and they hack your dog’s hair.
It took them 5.5 hours to complete the job. The final result is that my dog looks more like a clown than a dog.
They have «groomers in training» being trained by groomers that need more training.
They have NO idea what they are doing and they are quick to admit it.
There are plenty of other skilled and knowledgeable groomers on Maui for the same price.
No matter how desperate you are… DON’T DO IT. if there was a zero star rating I would have selected it. One star is really too high.

While the prices can be high, the product quality is good. There are a zillion choices for any kind of product you’re looking for. The staff is helpful and friendly, while the store is clean and bright. I don’t feel crowded in this store, and pets are welcome if on a leash. Though, I have a cat so I don’t think I’ll be brining her down. They do not have cats, dogs, or birds for sale which I appreciate.

This review is kind of late but back in December, I took my 11 year old corgi mix for a grooming session. I was a little apprehensive at first since it was her first time to get professional groomed since we usually bathe her ourselves. However, I was really impressed by the great service and the care my dog received.
She’s always so hyper and full of energy so the workers thought she was a puppy but was surprised when I told them she was 11. She definitely looked like one after she was all done since they dolled her up pretty good. I’ll most likely be bringing her back here. I didn some research of other places on the island and I’d trust a place like petco for professionalism and quality of service. The prices are pretty standard and what you’d expect, nothing too crazy.

My Pup pimped out on her 1^st grooming! Staff always friendly & knowledgeable !! No bad reviews here! I will return!

I see some people are throwing hate Petco’s way… But so far I’m singing the opposite. I come here every month to buy dog food. I don’t think their prices are high, if you are trying to buy the best foods for your dog. I mean, yes, they are high compared to the mainland, or Costco, if you are buying generic dog food. But my pup has always had food allergies, and I have to get the organic hippie shht. Everyone is nice, and helpful if you have a questions.
Keep your eyes peeled, you can save big when certain foods and treats go on sale.
While waiting for my dogs to get through the waiting period when I moved out here, I got incredibly lonely and would come visit the birds on my lunch break. Finally, one fine day, I came home with one. My boyfriend was NOT at all thrilled, and after a day or two over their two week return policy, I came into the store, and delivered the sad news. They were understanding, and took back my little Lilikoi, and were able to find her a new permanent home.

I think the pricing is comparable to other Petco stores on the mainland. Yes this is a chain, but the employees are all local and super friendly and helpful. I especially love how they help to support Maui Pitbull Rescue’s dog adoptions — that is an amazing organization!
Claire in grooming is wonderful and my two dogs love going to see her. She helped me out BIG TIME going above and beyond when we moved back home to Maui from Texas (we’re from Maui) and our dog Emmy was soiled in her crate from the plane ride. Claire stayed after the store closed to help me and I am SO GRATEFUL for her help.

Sadly we have had it with Petco. Their prices are sooooooo high and they have done poor jobs on grooming our two dogs on several occasions. Please note — there are some alternatives. For basic stuff support your local pet shop. For grooming there are a bunch of local groomers (check Unilocal for reviews and choose). For food I highly recommend Costco. Food comes in 25 — 50 pound bags and has same basic ingredients of «premium» brands…
We locals have to put our money where it’s deserved (BTW Costco doesn’t fall into that category but at least their prices are reasonable).
Shame on Petco for their high prices…
That said — this is «our» god given, constitutionally protected opinion. You choose for yourself, make up your own mind…

This review is geared a little more towards the online Petco experience although i will agree with the other reviewer about how expensive everything is in the local store and how they are always out of stock of my pets food. I thought they would have lower prices since they ship everything in on containers… anyway, i went online to buy food for my pet because every time i would go into the store it was always out of stock. Really? Anyway, i tried ordering the same food they carry in the store, after going through the whole order all the way to check out, only to be told they cant ship it to hawaii. Really? WTF? Im done with Petco. Id rather give my money to a smaller local pet store than give it to these morons. SUPPORT LOCAL BUSINESS AND FORGET CHAIN STORES!!! Petco, Wallmart, Kmart… You all suck!

OVER PRICED!!! Everything is so expensive!!!