Love the new bank, it’s easily accessible and the machines for self deposit and for withdrawing money are easy to use and it’s really fast and reliable. The tellers and other employees are nice and they are helpful as well as they are helpful over the phone. The lines do get long at times but after all it is a bank. Plus everyone moves quickly. So it’s great.
Shawn H.
Classificação do local: 1 Wailuku, HI
This branch(bank?) seems very disorganized. I opened an account and subsequently received four debit cards! To make matters more frustrating, I selected the convenience checking account and instructed the agent to provide e-statements so that I could avoid the $ 2 monthly fee(annoying that any bank would charge for bank statements). Well, I never received a paper statement, but did get charged the fees! I verified online that my account is indeed set up for electronic statements, so there was no reason for this. When I contacted customer service, Dierdre told me «there was nothing she could do» and that I would need to take it up with the branch directly. When I expressed frustration, she simply advised«I’m sorry sir, is there anything else I can help you with?» Really poor customer service, would not recommend.
