AT&T

I tried to buy a Samsung s6 active outright, no contract. I want to use it on another carrier because I hate AT&T. On the placard next to the phone it is written buy outright $ 595, but they still wouldn’t sell it to me, stating I need an AT&T number. F&%k you AT&T.

Great service when you go in to the store. There’s always someone opening the door for you, asking you if you need any help and if you do need help they’ll add you to a list when they’re busy, which you can see on a TV screen. However, if you want to call this company or this specific store for help or questions they will NOT answer they don’t answer calls. I live on the opposite side of town and I do not wish to do an 1+ drive just to ask one simple question. So I brushed it off my shoulders until I make my way on that side of the island. A young lady helped me today and did a wonderful job answering every question I had about my bill. Thank you AT&T!

Went in to add a line. Eileen assisted me immediately. This is the one place where’d you never know what the wait time will be. I was really thankful and timed it right. Everyone is pretty much helpful and never had a bad experience. I was in and out and set up really fast. Ask for Eileen she will help you!

Non-​existence customer service. The process is extremely low. Employees need to be taught how to speed up the process and the manager should take care of customers who are waiting forever instead of hanging around just being unproductive. I came for an iPhone 6 but I’ve been waiting for so long that the 7 should be available by now.

Getting a new phone has always been the absolute worst experience for me.
You know how it goes…
You take a number, you wait two hours, and by the time you’re finally finished, you leave frustrated and overwhelmed. You thought this time would be different, but it never is, and you end up at the food court stuffing yourself with junk food, trying to reclaim the 2 hours of your life you just lost.
This is exactly what I was expecting when I went in for my new iPhone, but as soon as I entered the store, I met Bob.
Bob was knowledgeable, courteous, and extremely helpful. I needed to return to the store for a further appointment, and he scheduled me in for a specific time, so I was in and out within 20 minutes.
Thank you for making everything so simple.
Oh, and If you need a new phone, go see Bob!

Went in to buy a new Go Phone. Kind of knew what I wanted so when I walked through the door and the guy asked me for help I said, «Nope. Just looking.»
After about 10 minutes I found the phone I wanted but the internet browser didn’t work. I asked the only guy available and he said the store internet was down but the data would work. After another 5 mins of screwing with it I called the guy over and he discovered the sim card was bad. No big deal, I like the phone so I’ll go ahead and get one.
Just then his manager comes over and pulls him aside and quietly scolds him for not staying by the door, and then they both walk away. Uhm, okay. After a second of confusion I walk over and tell manager lady that guy was helping me. She points to the screen on the wall and asks if I was next. What?
Please know that I’m not 100% sure she was the manager. However, she was 1 of only 2 gray shirts out of like 8 blue shirts. If shirt color is an indicator of status she was part of the elite 20%!
Apparently you have to put your name on the list and wait to get help no matter what you want. I put my name on the list and then see I’m #8. Lame. I walk over to the lady and say, «Excuse me. I just wanted buy that phone over there, put my sim card in it, and be on my way.»
«Do you have an account with us?» she asks.
«Yes. I just want to get that phone, give you my money, and leave. Can’t someone just ring me up.?»
«Well you have to wait in line.»
«Can you ring me up?»
«No, you have to wait for a customer service rep.»
«Okay, well I’ll just go order a new phone online.»
Her response, «Sorry we couldn’t help you.»
I proceeded to leave, sad that the store didn’t want my money because I wouldn’t wait in their virtual line.
Later that evening I bought an HTC Desire on Amazon where it was $ 20 less, and then another $ 30 off with my points from my Amazon credit card. Silly me trying to buy something from a store!

We recently went to the AT&T sire (yes, we were in fact one of those «crazy» people that showed up at 5:00am to stand in line for the iPhone 6), we were there a very long time due to downloading everything into the new phones and the new iPad Air however I must say that Sean C. was a wonderful help to us. He treated us with respect and he was extremely knowledgable. We have friends who just switched to another provider because of AT&T’s customer service, if they would have had the help of a representative such as Sean that would have never happened. It was a very good experience and we highly recommend him.
On the down side, I’m sure everyone has a bad day but Karen was not a good representative of AT&T at all. I won’t go into details but I really hope that she could just be a bit more informed and kinder to customers.

all rite !!!
this store is «g » !!!
it can be tricky but if you go to
” sean «not «swawn «but
» sean «
just ask for sean !!!
or ask for mike i think ??
i dont know his name but
he has a huge beard !!!
yaya that guy !!!
or sean !!!
okok !!!
they will !!!
» give it to you straight » !!!
no games just brains !!!
no worries just hurrys
(so you can get the f out of there) !!
anyway !!!
at&t employees work on
sales and commission !!
so they wantvto help you ok !!!
both these guy will do you right !!
;) ;) ;) !!!
soo don’t wait !!
head down and remember
only
sean or the guy a the huge beard !!
believe
me !!
i know people mandatory !!
these are your guys !!!
aloha !!!

Great Staff Great Service. The two staff I have met have been very easy to deal with they were both straight up with me. Did not sell me things I could not use or did not need. The first guy was able to make my older Canadian Smart phone work on the ATT system no charge. As a pay as go customer I got the say service as families at the counter that bought 5 line packages. Today I brought in unlocked Google phone to form them to set up to the ATT network they set up with a smile at no charge. Now I finally have LTE service and it works great in Wailuku,

awful awful awful. this store representative– ‘sorry can’t help you’. if you try calling the number listed for their store– all they tell you is how to buy more services or a new phone. worthless. i guess they are not as smart in Maui as people in the rest of the country or maybe just too lazy here. the at&t stores in nyc are helpful. will help you find out the problems you are having. they listen and work on solving the problem. if they can’t fix it, they call apple on the spot. that is customer service. no aloha from at&t in Kahului, Maui

This review is for the store itself, not the entire company, as they DO NOT deserve 5-​stars (as anyone with an «unlimited» data plan knows what I’m talking about!) I’ve been a customer of AT&T for years by default after they bought out Cingular Wireless. I haven’t used the services in the store much, as I do everything online and take great care of my devices.
My iPhone 4S’s SIM card had been coming loose inside the phone whenever there was even the slightest bump to the phone. In the beginning, popping out the SIM tray and reinserting would work, but this time it wasn’t. I figured the card was getting old or defective. Went to the store, the doors were opened for me — nice! They don’t even do that at Louis Vuitton! Was greeted immediately as the store wasn’t busy, told the friendly & professional male associate my issue and with a couple of questions, and a few taps onto an iPad, I had a brand new SIM card installed and was out of the store in 5 minutes.

Excellent customer service :)

Can a phone store really rate five stars? This one did.
While visiting Maui, my Blackberry refused to hold its breathe for a very brief trip underwater. All the king’s horses and all the king’s men couldn’t put Humptyberry back together again. So I needed a new phone and fast.
Although they did not open at 9:00 am as shown on AT&T’s website, once I did get in they made quick work of me. Blackberry is dead, here are your options, all expensive and requiring a major on-​the-​spot decision. OR go to Walmart, get a $ 30 phone, transfer your SIM card, and take care of everything when back home. It solved my problem perfectly. Since that store didn’t get a sale, I won’t mention the name of the person who gave me the great advice. But it is nice to see someone working in a phone store take care of MY interests.