Aloha Rent A Car

We had a family get-​together July, 2015. We rented three Subarus to hold the whole crew. The cars came with surfboard racks and fit our needs perfectly! The rental car office is near the airport and easy to find. We would definitely use this company again.

In December 2013 and February 2015, my wife and I used Aloha Rental to cruise around the island. I wrote this review late because I was recommending this place to a friend and I this place is owed its due.
Both times, we were incredibly satisfied with the ease of renting, friendliness of the staff, and service we got. Both times we got the PT Cruiser, which was a little jank, but was incredibly awesome to use with the top down to take in the scenery. For what we paid, I thought that it was fair. Definitely for the budget traveler… shoot, you’re there to see the beauty of the island and not drive a land yacht through the place. Having gone through Enterprise for one day, that was a nightmare… Aloha RAC was so much better.
They happened to have coolers on both occasions that we rented. I assume that other travelers left behind, so that saved the expense (and waste) of having to buy a cooler — not guaranteed so call ahead. They also have a shuttle to pick you up and drop you off at Kahului International Airport, so I was happy about not having to worry about that.
We will forever rent from Aloha Rent a Car. It’s helpful to call ahead to figure out what you will need as far as insurance and credit card are concerned. The first time, I had to put the rental on my Visa due to the insurance coverage it provides.

It’s very much a «you get what you pay for» situation. The cars are really worn out. We initially had rented a 2010 convertible with 90k miles on it, the brakes were like jello and we didn’t feel safe driving it. We paid $ 200 extra to swap it with a 2014, which already had 38k miles on it. The year model makes it sound like a newer vehicle but that wasn’t really the case.
The «OK» button on the dash wasn’t working so it was impossible to do anything with the radio (we later found a button on the wheel that does the same thing, thankfully).
On our 2^nd day the engine light came on. We checked temperature, oil etc which were fine. When we called Aloha they didn’t sound super concerned. We drove the car around with the engine light on for 3 days and thankfully nothing bad happened.
I care about my family’s safety more than saving a couple hundred dollars so I probably wouldn’t use Aloha again.

It’s my first time to Maui with my boyfriend so we thought we should do everything in style but in a budget. My boyfriend’s aunt who lives in Maui told him to rent his car at Aloha Rent a Rent because it’s cheaper than all the other car rental companies out there. When we landed, they have a shuttle van to pick us up from the airport back to their office to pick up the car we booked. We booked a 2008 mustang convertible. When I saw the car, I was not please with the car because it looks worn. It’s understandable because it’s an old car and it’s only cost us $ 250 for 9 days. Being a high maintenance diva, I told my bf to switch it. I rather pay more than have a worn car. So the nice lady in the front desk gave us two options. Either a 2012 or 2014 mustang. I of course picked the 2014 because it looks newer and cooler but I didn’t want to pay 2014 price. With my great negotiation skills, I got her to give me the price of the 2012 car for the 2014 car. Even though the lady already gave us 5% off, I told her its Black Friday hoping she would give us more discounts. It worked. Lol. I saved at least $ 100 compared to the other car rentals. I would recommend
to all my friends. They offer great customer service and inexpensive cars.

I’ve been renting from Aloha for years. Yes, the cars are older and have a few dings, but the price is well worth it. Who wants to look like every other tourist on the island anyway? The staff has always been awesome, friendly and hospitable. For my trip last week, I had confirmed an older SUV as we like to transport surfboards. The SUV had a faulty window, so I was upgraded to a brand new SUV at no charge.
The staff is prompt to pick you up at the airport and their new Sprinter van makes the trip very comfortable. I always recommend Aloha to my friends visiting Maui.
Thanks again!

Rented an older Dodge Caliber from them last week. Might not be as pretty as the other big name rental places, but the price was right and the staff was great to deal with. Called them to pick me up when my plane landed. The shuttle was there in about 10 minutes after speaking to them. Car was ready when I arrived.
Same level of service when I returned it. They had me back at the airport in a few minutes.
I will rent from them again when I come back.
Great place, great people.

If you’re on a budget, and don’t mind riding in a older (read 7 yr old) vehicle. This is the place! Courteous helpful staff (especially Valerie) that are polite, knowledgeable and accomodating.
NOTE: If you choose to rent an older vehicle — verify if the A/​C still works.
My minivan wasn’t as nice as the ones i usually rent for work, but it was good enough when it’s on my dime.
UPDATE:
My rental was having some trouble, luckily i was close to the rental location, and they got me a replacement in minutes. No fuss. No muss.
These guys keep delivering!!!

Slight hiccup at first, but it was fixed promptly and I was upgraded with no hassle, so no complaints here. The pricing is fairly inexpensive, and you get what you pay for. They have a complimentary shuttle service as well, which is nice. Customer service is top notch here.

I’ve added on another star to my review because the manager personally reached out to me to apologize. I still feel that the brake pads for the cars should be checked after each rental (it’s terrifying driving without any trust in your brakes, and let’s face it – almost everyone who rents this car will be using their brakes constantly on the winding Maui roads), but the staff has been quite nice and apologetic about everything. If you do end up renting from Aloha Rent A Car, I advise shelling out the money to rent a newer car.

I’ve been renting vehicles from Aloha for years. Their service is excellent and their cars reliable. In addition, and because they’re not on the airport site, Aloha’s prices are much lower than the national companies. Manager, Velkis is a nice lady and very accommodating. I suggest you try renting from Aloha first.

As a former resident of Maui, I have rented from them ever since I sold my island car… The people are extremely friendly and helpful, and the cars have been just what I wanted – older smaller cars that don’t scream «tourist». The reservation and pick-​up processes are easy & efficient. They have taken excellent care of me, and until I move back & get my own car I will rent from them every time. They truly exemplify the spirit of aloha.

I have never Unilocaled before but my experience here was so awesome I felt I had to share! We arrived in Maui on a holiday weekend without a scheduled rent a car. We called aloha and the owner himself, Vincent, came and got us and even hooked us up with a better car! I would def recommend renting from here

DO NOT RENT FROM THEM! Worst service EVER. Rude employees. When I arrived to Maui airport on my honeymoon and called them for the car pickup they told me my car was cancelled for no reason even though I received a confirmation email the day before arrival. Couldn’t even explain why they cancelled and couldn’t provide a car, they just said go somewhere else and hung up the phone and just left us there stranded. Very rude and no one there knows what’s going on. Many people that work at Maui airport said that it happened a lot of times with that car rental also known as mauivans

Our whole rental experience was easy and problem free AND cheaper than what was quoted online:). Airport pick-​up/​drop-​off was fast. Car was definitely an older dodge neon but that’s what we expected, at least you wont look like a tourist in a Jeep or convertible Mustang. Next time we might rent an older surf van and save some $ and just camp a few days of our vacation.

Their service is very breezy. We got down at the airport and called for a pickup as soon as we got our luggage. The pickup van was ready to pick us up in 5 mins total !
The only disappointment was the car’s condition we rented.
We rented a mustang convertible, which was not washed and had scratches and dents all around it.
Anyway, I think we you get what u pay for.

To be honest, I’m hesitant to write this review. If everyone knows about Aloha, they’ll get too busy and start raising their prices.
I’ve rented a Middle Age Mini Van for the last two years and I have another reserved for 10 days next month. Are they a thing of beauty? No. However, they have always run well, AC «Blows Cold», and never have had an issue with brakes. A fine machine that provides good and safe transportation for about ¹⁄₃ the cost of the big name rental agencies that provide 1 year old cars.
The shuttle van to and from the airport is just fine. The help on the phone and in person is competent and courteous. There’s really nothing not to like here, but don’t tell anyone. I like their pricing where it is.

Alright, where to start?!
First when I was looking for a rental car on Maui I was sure to get a convertible, then checked all rental companies and aloha was the cheapest. With the ratings here on Unilocal,I decided to give it a shot. Even though it was listed as a 07 or 08 model…
Now first of all I had to realise that even though their homepage shoulds always a mustang, you can end up with a Sebring… maybe I should have read the details more intense.
Arrived at the airport, we got picked up, and the driver took us to the parking lot we were standing across. Due to our arrival after 5pm we had to pay the late arrival fee for the driver, but also the $ 10 parking fee. This was mentioned in their confirmation, but not on their homepage…
Receiving the keys and signing for the condition of the car on a not very lighted parking lot was kind of strange!
The next day, we realized how big the surprise was:
Dents and dings all over, broken front and rear bumper, cracked taillights, blind headlamps…
This was just the outside, so I didn’t really care, but the inside wasn’t better, seats were worn out, and moving when I hit the brakes. They wouldn’t flip over, so get in the back you had to climb in somehow. Everything you touch, like the steering wheel, gearleaver, door handles where sticky or really worn out. The sun visors were hanging down blocking the sight…
So I called in the morning, asking if I could have another car, the staff was friendly and offered me another car of the same type. After the first look, it was in even worse condition as the one I had, so I stayed with it.
After 3 days of driving, the list of what’s wrong got even longer… breakes caused the steering to move, they squealed. The ride was very bumpy, obviously due to dead shocks.
To finalize the torture, the top failed in the half open position. After about an hour, one of their staff arrived, was friendly again, showed me what was wrong (just a common problem on this car) and gave me another vehicle.
Overall: the rates are cheap, compared to the chains, but still too much for the car you get.
At least the staff was friendly and helpful.

Bottom line — I was skeptical about renting from a local company but was not let down AT ALL!
I rented a car for 5 days for ¹⁄₃ of the price I would have paid at a chain rental company at the airport. I arrived on Maui on Thanksgiving day and the lady behind the counter offered me a plate of turkey and rice to taste… it was awesome!
The car was what I expected. It ran and drove but I wouldn’t buy the car if I was at home. It had a bunch of dings but the AC blew cold and the car drove just fine. ZERO safety concerns at all.
The shuttle too and from the airport went smoothly and the transaction didn’t have anything hidden. What I signed up for was what I received.
Friendly staff. Supporting their local economy. Highly recommended!

We had a fast pick up from the shuttle and were in and out quick with the car we reserved on-​line.
When we returned the car, we arrived about a ½ hour before they opened. Amy, one of their employees who arrived early for work drove us to the airport before the shuttle was available. Great service!
… man, do I hope she worked for Aloha… otherwise, I gave away a car and tipped her too!

The people here are so helpful!
I had a reservation and needed to change it. My 24 year old son was going to have to pick up our car. I knew that often in the car rental world, anyone under 26 gets hit with a large fee. Nope. $ 10/​day was it. He was going to drive for less than half the rental period, so they split the rental into 2, gave me a smaller car for the second half. Perfect!
Then, when the first car we got was a bit, well, under the weather, no problem, here is another one. Easy peasy.
LOVE THESE PEOPLE!