Alamo Rent A Car

Had a great experience renting from Alamo in Maui. Smooth rental process. Friendly staff and enjoyed the rental car we had. Would absolutely rent here again! :)

A good experience at the quoted price — eventually.
I made a reservation on Kayak for a «full size» car here for $ 274 for three days, taxes and fees included. When we got to the Alamo desk (which close by to the terminal — a 10 minute walk or a 3 minute shuttle with minimal wait) and checked in via a kiosk, the total price came up as $ 355. Was it because we were a few minutes early? Was it because of extra taxes? Was it because there were no full size cars left and they charged us unfairly for an upgrade? Who knows — I had to flag down an employee to sort it out by showing my initial confirmation email. If I had used the kiosk only or lost the email, it would’ve happily charged me an extra $ 80. Tip for Alamo corporate: update your kiosk UI to NOT do this. If you’re going to charge me a surprise $ 80, at least tell me why and let me opt out.
Anyway, we went out to select our car. They didn’t have a single full size car on the whole lot. But they had a ton of convertibles to choose from (ace!) which makes me wonder if they only have convertibles and then upgrade you if need be.
The car wasn’t in the best of shape for being only a year old — it had a number of dings and scratches and a tear in the roof, as well as a couple things we noticed only after we left: a moist trunk that smelled of mildew (did someone store a wetsuit in there?) and a loudly humming front left wheel. But hey, the convertible top worked and it had over 300 hp so no complaints.
Until we got back. They cheerfully accepted the returned car, and promptly gave me a credit card receipt for — you guessed it! — $ 355! Again the same $ 80 overcharge mistake. We immediately called attention to it and the uniformed staff seemed very sorry and eager to help — you know the chill happy Hawai’ian vibe. They brought it to a less cheerful ;less uniformed supervisor who seemed to view their error more as an annoyance — the rates change all the time, in real time, she informed us. Oh really? Is that what you want in your Unilocal review? OK, here you go: «Alamo rent a car. Yes, you have a reservation at a given price, but rates change in real time.»
Anyway, she eventually got it sorted out (the final charge only differed from our reservation by about $ 1, which I decided not to protest further) which took several extra minutes. This was fine because we were early and our flight was delayed. I wasn’t really bothered… I’m pretty good at staying calm in these situations, but if you’re not, or have a plane to catch, I’d have to recommend another service. Best of luck!

I have been using Alamo for a long time and the experience has been fine. Car is good and return is easy.
When I pick up the car from kalahui on 2/​14, a girl told me to choose one from 2^nd row. I was looking around and another lady came (I really regret I don’t remember her name). She asked why you are choosing from these? I said a girl asked us to choose from this row just now. and then she said… excuse me. are you yelling at me? I swear i was not yelling…
anyway, it turns out to be her mistake because she angrily took my document and the documents says i had a standard suv.
I just feel very uncomfortable that she treats you like a thief when talking.

One of the best experiences with a car rental company. Mostly due to Junior that helped us out. We changed our departure flight to a later flight and when I checked with Alamo on the phone, I was told it would be $ 150 more for the additional 5 hrs. I was stressing and ready for a battle when I arrived at the Alamo counter in Maui airport. I was so lucky to have Junior help us. Right of the bat, he said relax and he will see what he can do. Well he got us the original rental price and was so gracious and helpful that it really got us to great start on our Maui stay. What a great employee. Thanks

WOW! You can have a stress free rental car experience on Maui!!! Who knew!!!
My good experience began with Alamo email customer service. I was helped by Tony and my questions were answered quickly and felt very positive about Alamo after that. When we arrived on the 9^th we’d just missed the National/​Alamo shuttle and worried we’d be waiting for a while, but a bus immediately pulled up. The driver was terrific. The lobby was nicely air conditioned and the line was short. There were at least five people working the counter. We were helped by a nice guy – I believe he was Kirk – and it was a breeze from there. No shady and pushy upsell, just options. No surprise charges. Gave us what we needed and took great care of us. We were very happy with the car. The return was quick and painless.
I haven’t really had a pleasant, normal experience with a rental car agency on the island before with any other companies… Hertz being the most painfully memorable. Alamo has guaranteed my future business on Maui and beyond.

I’ve rented from Alamo many times on all the Hawaiian islands. I almost always find a great deal through Costco. My experience with Alamo has been great, cars are clean and comfortable. Always happy to rent a car from Alamo in Hawaii!

This was our first time renting from Alamo, we where so pleased with your staff, we where greeted as we walked through the doors with smiles! The staff was quick, efficient, and not pushy (which we truly appreciated)! The office was staffed well, enough to assist the arriving group, which was at least 8 renters! We where on our way in about 5 minutes! Thank you Maui team, we will definitely rent again from Alamo!

Good pricing, good service! I do remember telling the girl at the desk that I was paying for the fuel up option at the end but she forgot to include it so I ended up paying a lot more for fuel than I expected;hence the 3 star review.

Had a good experience renting a car here. It all went smoothly and we got a better price than the other big companies offered. My only problem was finding the shuttle bus at the airport. It was a long distance to walk with luggage in tow. Then on the inter-​island flight which departed from a smaller terminal, called the «commuter terminal», the shuttle bus driver said he had to drop me off at the main terminal and I had to walk from there (I am a senior, so walking a long distance isn’t easy). Then while waiting there for my flight, I saw shuttle busses from other car rental companies bring their customers directly to that commuter terminal, so wondered why Alamo’s driver didn’t do the same. So my only issue was with the shuttle buses… everything else went well with renting a car there.

Dealing with a rental car company isn’t always a pleasant experience, but after dealing with Hertz for a good few years, my experience with Alamo was very positive! The workers here actually seem to enjoy themselves and provide helpful and pleasant service. We were in and out within 5 minutes. The rental car we were given had only 1,000 miles on it! Nice! My only wish is that the shuttle service was more frequent — we had just missed the shuttle back to the airport and then had to wait 25 minutes for the next one. Not the best thing when you have a flight to catch! Main thing is that I made my flight and would use Alamo again.

We had a reservation with them. We were in and out of here in about 5 minutes. Who wants to stand at the airport waiting for a rental car once you have arrived at your Vacation Destination. Very easy to deal with.

Great service and lots of employees on hand to handle reservations. Quick in and out to hit the beach faster in Hawaii.

The car is good and reliable. But front-​desk service is impatient and rude answering my question about why customer have to provide the address on island. Direct management didn’t seem to care about customer satisfaction. I could have selected a different car rental company if I didn’t arrive at 9 pm.
Car rental plays a major role when giving tourists their first and last impression for Maui island. Return service is smooth and quick though.
In all, the front desk service is the worst among my all car rental experience, not sure if this is because the busy airport traffic. Wish I could give a zero star.

Before we landed on Maui, both of my brothers text me to be patient with the local Maui Airport rental car places.
I found Alamo to be a breeze! I booked my car (minivan) months in advanced without a problem. Upon landing into OGG Airport, I had my family members wait at the terminal while I took the Alamo/​National bus to the rental car place (5 minutes). I got off the bus and stood in line to be processed. Alamo had a few agents standing by. Moments later another agent came out and advised the people in line that if you had a preexisting reservation, you could use the kiosks. Easy Peasy. I was able to use the kiosk to confirm my rental, add insurance and add other features as needed (5 – 7 minutes). I walked outside and found about 10 minivans to choose from.
Upon my departure, I just dropped off the car, spoke with the agent, retrieved my receipt and took the shuttle bus back to the airport terminal. Everything was a breeze and Alamo’s rates are competitive. Thanks for a great rental car experience on our Maui trip.

Have traveled to Maui at least once a year for the past several years. I always rent for 1 to 3 weeks and have rotated thru all of the rental agencies at Kahului Apt at least once. Alamo is consistently a low hassle, competitive provider and has friendly staff. Rented my last two visits thru Costco.
Bob H

After hearing so many rental car horror stories, I wasn’t too excited to begin our rental car experience in Maui. Fortunately my Husband picked a great company with Alamo, and they immediately made me feel comfortable with the whole process.
The shuttle from the airport to the rental office was quick and easy. We had already paid for everything online, so we only had to stand on a very short (and quick) line once we got to the office, but they also had express kiosks available if you wanted to try your hand at checking in on the computer.
Once we got to the desk, it took only a few minutes with the agent and we were on our way! I was relieved when they didn’t try too hard to sell us on a larger vehicle upgrade or extra insurance that we didn’t need. I did try and get myself added as an extra driver, but at $ 13 a day (on an 8 day trip) we decided it wasn’t worth it.
The first car we picked out (Hyundai Elantra) was a little worn out and out of gas, so when we drove it up to the check out guy to leave, he wouldn’t let us leave with the car because the tire tread was too low and the tires too worn. They immediately brought out another car and we were on our way! We really appreciated their attention to detail by not allowing us to leave with a car that wasn’t up to snuff. Thank you!
Returning the car the next week was easy and only took a few minutes. We even got a $ 2.50 refund because we didn’t use all the gas. We did end up driving over 730 miles over our 8 day vacation, so we were very pleased with our experience at Alamo.

We had rented cars in the past for years from Dollar through Pleasant Holidays, then Hertz through Pleasant and Classic, and then Alamo from Classic and this year on our own. In the past, Hertz was usually the rental car company that was known to have better service, etc. which is why they tend to be higher in cost than any other company. However, we found that is not the case for the Kahului location.
In fact, our experience at Alamo this time around just blew us away. The price was not higher than any other car rental agency and when we reserve a car type (e.g. full size), you get to choose from the available full sizes from the lot which meant we had no problem getting one with an enclosed trunk vs. a hatchback. In addition, since we had rented with them before, we had the option to pre-​register, put in our CC, and bypass the line and go directly to the lot upon arrival. They just check you out when you drive off the lot. Because we did not have to wait in line which is the biggest inconvenience of Maui car rentals, we were out of there 15 minutes before the time I had my car reservation for. Of course we just made sure to return our car a little earlier as well to come in within the time limit for our reservation.
If they keep this up, Alamo would be the way to go for our annual Maui rental.

EXPENSIVE but amazing staff all around with the exception of one. The first guy that helped us retrieve our reservation did not explain to us the various imposed fees, he asked if we wanted to add an additional driver, my sister agreed. But, we were never informed that the additional driver was an extra $ 103.00
Crazy! we spoke to the manager when the car was returned and he worked it out for us, GREAT JOB MANAGEMENT!
Deducted a star because the rental was filthy and because the rental place is NOT on site, you need to take a shuttle across the way (NOT convenient when you have a lot of luggage in tow)

Alamo was an excellent choice for renting a car on the island of Maui. If you are a member of Alamo you can skip the counter and go directly to pick out your car. An excellent feature offered by Alamo. I was is my car and on the road in less than 5 minutes. Returning the car was also very easy. Alamo has a standard size bus on Maui, not the same shuttle buses the other car rentals use. This makes it much easier if there are a lot of people needing the shuttle. I would recommend using Alamo to anyone that is in need of a car on the island of Maui.

The ideal vacation won’t be so ideal if you are victimized so here is a little Hawaii 101…
Do not leave any valuables in your vehicle.
If you don’t have a choice because you have no where else to put your valuables, DO NOT leave your valuables in plain view.
Avoid renting soft top convertibles & jeeps. They are easier to break into.
I’d suggest you purchase the insurance if your personal insurance doesn’t cover rentals.
With that being said, I’ll have to say that my experience with Alamo has always been top notch compared to all of the other rental companies on the Islands. I’ve never had one bad experience with them. Prices are reasonable. Service is good & I’ve been lucky enough to pick the vehicle that I want to drive on most occasions. :)