Public Storage

Would not recommend this Public Storage location. Management is frequently not on site, the security gate is often wide open, and they hike their rates on you after you are settled in. Their admin fee pretty much wipes out any initial discount and they severely overcharge for insurance. Just tack on the storage to your homeowners or renters policy and you’ll have better coverage for a fraction of their insurance cost. Amelie and Dan B.‘s review from 7÷25÷2013 is spot on.

Shirley and Paige are both very accommodating and knowledgeable. They keep the property very tidy and are always friendly. I would recommend storing here, the location is quiet and small with easy access to units.

The lady at the desk was awesome! She helped me get the best deals for what i needed and had a great attitude. Her name was Shirley. The location was cool nice sized units for only a dollar! Shirley suggested looking online for the best deals. If you’re nearby this is the place to store your stuff, no question

Checked rates online and then drove up to look at the unit. There was a sign on the door saying the office will reopen at 2pm. So, we decided to go grab a quick lunch and return. We arrived at 2:20pm the sign was still up and no one was present at the office. We decided to hang out in the care and wait an additional 10 – 20 minutes. No one came. We decided (again) to leave and take care of some errands and come back in +/​-​2 hours. Finally, upon returning someone was in the office (I believe her name was Shirley?). Very sweet woman, she showed us the unit and told us PS is offering $ 1 for the first month and a special monthly rate, and we said great, we’ll take it.
However, She «forgot» to mention that we would be charged an additional $ 20 or $ 30 for an administrative fee until after she signed us up. Still, the rate was OK. We also liked that we could supply our own locks. Overall, she was pleasant to deal with. She didn’t go out of her way, but regardless, she was very professional.

Why we left: PS kept raising our fees every year and trying to get a hold of someone to discuss this was an unachievable task. No one returned phone messages and no one replied to emails. (The inquiries were sent to the regional corporate office not this particular location — per Shirley’s instructions).
When we brought up these issues to Shirley again, she informed us she couldn’t do anything and all complaints/​issues had to go through corporate customer service. Again, we called and called and left messages. No one answered, no one called back. (By the way, we always paid our bill on time).
So, we decided to leave this location and go elsewhere. We met with Shirley again (our last/​move out day); she checked our unit and basically didn’t offer anything (to make us rethink about moving). But within minutes of leaving the office, we received a call from corporate saying that if we’d stay with them they would give us a very special rate (what they originally quoted). And my reply was: you’re calling now? After we have moved out our stuff? Ridiculous.