Wyndham Grand Jupiter at Harbourside Place

Let me start out by saying that the hotel is gorgeous.
I got married January 17^th and had booked 2 suites for 2 nights at the Wyndham. Check in was a success and all went well. The day of the wedding came, we got dressed and headed downstairs. As we walked downstairs the man who helped us at the front desk the night before, cant remember his name of course, said «Congratulations on the weather being great and I will send up a bottle of champagne for the two of you to enjoy for when you get back. Again Congrats» (We had talked about the weather the night before, because it was supposed to be an 85% chance of rain the next day and we were to be married on the beach.)
We got married and got back to the hotel around midnight, to No bottle of champagne. We were both kind of sad about this but hey, sometimes people forget.
HERE’S THE IMPORTANT PART: We woke up the next day and had to go meet vendors to pick up rentals at our site, so after leaving we called, around 9, to find out if we could get a late check out. We were told «No». I then asked if we could give up one of the two suites and get an extra hour in the other. This time, we were told «If we wanted a late check out, we should have called the night before. All the rooms are spoken for». All we were asking for was ONE HOUR. And may I remind you reader, that check out is at 11am and check in is at 4pm. More than enough time to clean a room.
So I left my new husband at the venue to deal with vendors and I raced back to the hotel to pack up everything and be out by 11. I got to the lobby and asked if I could get a luggage cart. (AGAIN IMPORTANT PART) I was told that they only had ONE in the hotel and that I could not use it. I told them I had to use it because I was packing up my entire wedding day apparel and all the things my husband and I brought, not to mention the numerous things that my bridesmaids and hairdresser and makeup people left, the day before. I had a LOT of stuff. They then said they could send the cart up with a bellman, but that he would have to stand there with the cart. WAIT, WHAT?! I am not kidding. This poor man had to stand there for 25 minutes while I packed up and threw away. This was on of the most embarrassing 25 minutes of my life.
This was one of the worst experiences I have ever had in a hotel and to top it all of, it was supposed to be one of the happiest times of my life. Terrible.

Looks good on paper and in pictures but the experience left me unimpressed. Called ahead to let them know I was coming and late for a ceremony rehearsal and could they help expedite my check in. When I got there the front desk agent had no idea what I was talking about and no one had done anything to help my check in proceed. To make matters worse they had the wrong rate and the room we requested was not granted. Said they were full and never guarantee room types. We booked a deluxe queen and got a double double. I was late for the ceremony rehearsal when we finally got our key… but just one key. Others had to be brought up later upon request. The front desk agent didnt smile and moved at a snails pace. I spoke to a manager on the phone and he held his ground and said he did allow me to check in early since we were with the wedding. Gee, how kind… a whole 45 min early for an already super late check in (4pm). He had other rooms for me but said «I am not giving you an complimentary upgrade… you will have to pay.» Fun times. Pool bar was terribly understaffed knowing they had a 200 person wedding from out of town coming on Saturday and another on Sunday. Food took close to an hour to arrive. Lobby store was grossly under stocked with the words smallest bottles of sunscreen, no newspapers all weekend and no staff. Guest bills were left only partyly under their doors at check out allowing for anyone to grab it and review. Rooms were very loud (hear others turn on their water, etc), windows didnt open on our floor (3^rd floor pool facing) and shower head wimpy and water leaked all over floor under glass door. The hotel is pretty, clean, and very new but the staff has a lot of work to do with basic manners to make it a quality hotel. Few smiles, no offers of help when lost and wedding food was average at best. Good thing the weather was nice and the view pretty b/​c like I said… this place looks good on paper and in pictures but is an avergage hotel at best.

Absolutely stunning hotel. Rooftop pool with tiki bar. Beautiful view of the water. Very relaxing. Extremely clean.

Wow in the heart of all New Year’s Eve celebration! There are 11 restaurants at Harbourside in Jupiter.
The best place to be tonight. The lobby and the room is modern contemporary design. The pool on the third floor offers a panoramic intracoastal view and great for watching sunsets. The staff are very accommodating and friendly.
Overall, a great place to stay!

This is the best place I’ve ever been that’s so beautiful and they have car shows on the weekends live music is very nice I recommend this place to anyone

We held an event at this beautiful hotel for a local author. The meeting room was excellent and set up exactly as was requested. Hotel staff were very professional and helpful the day of our event. The guests staying at the hotel for the event said the rooms were very nice and clean and pool area/​bar were wonderful. Cindy, our event coordinator, was very responsive to all our requests prior to the event. Highly recommend anyone needed a place for any event, this is the best location in Jupiter.

I have stayed at the hotel a couple of times and things were good. Check into room 4039 that smelled and felt like you were living in a closet. No way to charge these prices and offer this product. To many other options. To top it off, I asked to move rooms and was denied. Happy for the past times. I will not be back

Awesome. Although, I read these reviews all of the time, I’ve never felt inclined to write a review until now. My husband and i just checked out of room 4002 after a 4 night stay. Our 2 adult children had a standard room. From Valets, Reception, housekeeping, bartenders, management… I cannot find anything negative to say! We travel every other week across the country and out of the country. This hotel exceeding every expectation! You will be impressed!

Awesome pool, and the room was very nice and the surroundings around are a mall with many stores and restaurants. The room and bathroom were absolutely beautiful and all the pool with a pool bar right next to it was a awesome feature in which they also had a TV. Had a great weekend and would def re stay there.

Let me tell us something… I feel like I’m some sort of theif! I paid a summer rate of 99 bucks and this is THE NICEST Hotel for the money I have ever stayed at… I’ve traveled all over the world and I am geeked up about this spot 5 miles from my house… let’s start with check-in…we received an automatic upgrade to a suite with a balcony that could fit 15 people… over looking million dollar homes on the water…
Next the roof top pool… complete relaxation and a nice bar area… food was over priced but par for the course… cleaning staff manager Victoria was simply amazing… kind, thoughtful, energetic and went WAY out of our way to make sure we enjoyed our getaway from the kids… she is a huge asset that is not replaceable… I’m not staying any other place… it’s also surrounded by nice places to dine, as well as nightly music… my only complaint is the late check out was 12 instead of 1

This Resort was the perfect set for Andrew and Jennifer’s Wedding, this past weekend. The rooms were spacious and allowed us to take pictures of the bride and groom getting ready with the bridal party. The covered bridge in between the Building was perfect for the first meeting :) There was just so many pretty places in the hotel and outside. The staff was friendly, helpful and very accommodating. We couldn’t ask for a better Venue.

My husband and I arrived at the Wyndham Grand at Harbourside Place for a quick weekend staycation. Pulling up to the hotel, you have no idea what you are in store for once you walk in. There is a self parking garage directly across the street, or you can opt for the valet. We found the valet to be much more convenient for us because once you get to Harbourside Place you never have to leave. Entering through the doors, the first thing that catches your eye is the beautiful chandelier that is hanging from the ceiling. I have never seen one like it before. The entire lobby has a sleek, modern, beautiful elegance to it. It has found the perfect balance between charming and modern. You feel welcomed from the minute you arrive. The check in desk is located to the right and checking in was a breeze. Charlie checked us in and he was extremely helpful and answered all of our questions about the hotel and area. There are plenty of common areas in the hotel if you need to meet someone, want to relax or even just take some pictures. The hotel has a stunning white stair case that looks like something you would see in a movie. We took the elevator to the third floor where our suite was. There was modern art hanging on all the walls and the floors in the hallways were covered in gray carpeting with flowers extending halfway across — very different than most hotel carpeting. It was beautiful and so clean and the textured walls made it feel so warm and cozy despite the fact that you are in a large hotel. Our room number was 3010. We had a king bed suite which included a pull out sectional sofa and wrap around balcony overlooking the Intracoastal and amphitheater. The room was immaculate and all the furnishings and décor were tastefully done. I have never walked into a hotel before and wished I had some of the pieces of art or furniture for my own home! The bed and pillows were fantastic and so comfortable. But the best part was the balcony. If you can get a balcony room overlooking Harbourside Place’s amphitheater, I highly encourage you to. Make reservations a year in advance if you must! Harbourside Place has live music a few nights a week and it was so nice to go downstairs to watch and then return to our rooms and keep watching from our balcony. There are two chairs and a table on the balcony just for this purpose. Don’t worry about the noise though, because you can’t hear a sound after you close the doors. The windows and doors are impact glass and almost muted the music. The entire hotel is like this. It had us feeling like we were the only ones in the hotel because I never heard another person. You will not hear music or people outside and you will not hear any of your hotel room neighbors. Someone got it right when they designed this hotel. The heated pool and hot tub is on the third floor, which is a roof top pool and has a poolside bar accompanying it! There are plenty of lounge chairs and towels available, so once you go out to the pool you can check your worries at the door. They carried the design even into the pool area, keeping it clean, sleek and elegant. The gym is on the third floor as well. While I did not get a chance to use it, we did peek our heads in and contemplated going, but the restaurants were calling our names! They had various equipment, treadmills, weights, bowflex style machines, exercise bikes, televisions and even an emergency phone just in case. The treadmills all face the windows so you can look out at the Intracoastal as you run. I don’t think they could have planned it any better. The Wyndham Grand is central to everything you could possibly need and more. It is in Harbourside Place which offers a wide range of dining, shopping and entertainment. You never have to leave the grounds. The Wyndham has a Tommy Bahamas restaurant and store attached to it and has two of its own bars. It has two separate entrances, one in the back and one in the front. Depending on where you are going in Harbourside this is a nice touch to make it easier to get where you are going faster.
Valet, front desk, room service and housekeeping are all fantastic. They also can host weddings, special events and conferences. My husband was happy to see this and we will definitely be using them in the future for his job. The manager of this Wyndham should be applauded for how the staff has been trained and their customer service skills. We felt pampered the entire weekend and we will definitely be repeat guests. Thank you to Wyndham Grand for making our entire weekend such a pleasure.

My wife and I spent one night at the Wyndham Grand as a getaway from our three children. The hotel is new, very nice, very clean, and the rooms are spacious and comfortable. The staff was very friendly and accommodating.
As others have mentioned the area around the hotel is still being developed so some shops are not open, you will need transportation if you are staying more than a night or two especially if you are looking for some nightlife.
We had a wonderful stay, the hotel is a great value and is highly recommended.

Spent a great Valentine’s night at this hotel. It was trendy, upscale and modern. Our room was the same. We got the King Deluxe room. Very clean and modern. Very impressed. Very quiet. The only drawback on the room was the view. We were in the second building on the 4^th floor. Our view was of other rooms on all sides and the roof of the 3^rd floor. The roof of the hotel was too high for us to see above it. Light coming in was minimal. Windows in this room are useless… I’ve seen other reviews regarding the poor views from other rooms so I was leery. Luckily we got in later in the day and left the next morning so we just kept the curtains closed especially since other rooms were facing us. We opted for self parking in the garage across the street instead of valet. The Deep Blu Seafood Grille downstairs was phenomenal. Everything in Harbourside is conveniently located and within walking distance of the hotel. Just a tip… if your room window view matters, make sure you question the Desk to ensure you’re happy with what they are giving you.

The hotel itself is nice, new and clean, and fairly well run. Rooms are spacious, and staffs are friendly. We were there for 5 nights. The one annoying thing is that if you have a car (you have to have a car in this area no mass transit to speak of) and you don’t like valet, you have to get this ticket validated every time you go pick up your car. The parking deck (multi-​level) is across the street. This whole Harbourside area is not very well thought out, in my opinion. This is because when they have a concert at the open area near the hotel, getting a parking spot across the street is very difficult, and you will have to resort to valet at that point to not waste time looking for one.
As this area is very new many of the shops are not yet open. There is no coffee place you can walk to get a coffee. One is supposed to open soon.
Most of the restaurants at this place are mediocre. We have been to Bravo and Tommy Bahamas, not impressed with either place. Spend your money somewhere with better food and value.
For a nicely appointed hotel they have one of the ugliest chandelier I have seen in the main hall. Not just me, I have heard folks call it hideous.

Had a great two-​night stay at this hotel. The reception staff was extremely helpful and accommodating — we had no reservation but actually just walked in hoping to get a room. The room we wound up with — a king suite — was terrific with a small balcony and nice sitting area with desk and sofa. Everything was fresh and lovely — no doubt because the hotel is so new. Good lighting, comfortable beds, excellent large bathroom. And when I had some difficulty with the wireless an engineer was up to help me in just a few minutes. There are plenty of good local restaurants and one you can walk to — Bravo — which we didn’t get to try but we heard good things about it. The hotel pool is lovely with a nice outdoor seating area. Gym was excellent with a great view of the Intracoastal waterway. We’d be happy to come back.

We recently stayed at the Wyndham during its opening week, and it is a nice, modern hotel right near the water. We had been scouting hotels in Juno (and Jupiter) for weeks and the only options seemed to be a Best Western, La Quinta, or a Hampton Inn. They were all booked (and priced about $ 100/​night), so we opted for the newer hotel that is the Wyndham (about $ 200/​night after taxes).
We were all pleasantly suprised with the hotel. The Wyndham appears to be the cornerstone of a larger shopping and dining complex along the Harbourside. [NOTE: the hotel is located at the intersection of US-​1 and Indiantown Road in Jupter, and Google Maps incorrectly shows — at least for now — this hotel being far north of its actual location].
The hotel lobby opens into a nice bar area with couches and TVs. The hotel bar stays open until 2AM (at least on weekends). There is also (apparently) a pool on the second floor although we never made it up there.
Our rooms were spacious and clean (probably because we were the first guests) and the bathrooms were really nice too. The amenities were similar to a W Hotel, except you had more space in the rooms. And all of the hotel employees (from check-​in, to the bartenders, to the valet guy) were all incredibly friendly.
There is free parking in a garage located across the street from the hotel, but there is also valet parking available too.
The hotel is located nearby some popular bars in the area too (Square Grouper for drinks on the water), Duffy’s (for sports and lots of TVs), or more upscale dinner spots down in Juno that are just 5 minutes away (Ke’e Grill or The Bistro).
The hotel does have a tendency to nickel and dime you, though. We were charged $ 10 resort fee and then $ 25 (per night) for a rollaway bed. Also, we heard complaints from just about everyone in the hotel that the cell phone reception was absolutely terrible. We had to be outside of the hotel (entirely) in order to make a phone call. There is wifi (surprisingly, free), but even that service was spotty in the rooms.
All in all, we were very pleased with our 3-​night stay at the Wyndham and it definetly adds to your trip by having a comfortable (yet modern) lobby bar and a relaxing pool (even if we didn’t go) which is not something you can get at a Best Western or Hampton Inn.

I had a reservation for Oct 15 2014 (opening day) thru Oct 18. The hotel contacted me on Oct 9^th to tell me that they would not open until the 20^th and they got me a room at the Jupiter Beach Resort for the same price a mile down the road. They would send me all the info I need that same day. It did not arrive. So the next day they do not return my many many phone calls. Wyndham Reservations could do nothing and could not put me in contact with anyone. So I call Jupiter Beach Resort and they tell me my reservation has been cancelled. ??? I quickly made arrangements with them otherwise I’d be sleeping on the beach.
I’m so sorry for any others who were notified by Wyndham Grand Jupiter and moved to Jupiter Beach Resort because they most likely don’t know their reservations at JBR have been cancelled. Would you want to stay at a very expensive hotel with this type of care and consideration? The Wyndham Grand Jupiter and Matt Boris the GM has disappointed and alienated us and has not even opened yet.
Check out
for a place that has proven experience.