Jupiter Pet Emergency & Specialty Center

Our dog recently became very sick, so we took her to Jupiter Pet Emergency & Specialty Center to be treated. We are not from Jupiter, they were open and had excellent reviews on Unilocal so we brought our dog in.
They were able to give initial diagnoses after running a few expensive tests, they kept her overnight to observe, and when we picked her up the next morning, she was on the mend. Now a week later, she is back to her old self.
We really appreciated the doctor’s deep insight and ability to help diagnose our dog. We were very happy with our experience, from a medical standpoint … but…
They appear to be understaffed. We waited almost three hours for the Vet to review our case. The odd office hours meant we had to pick our dog up at 7:30 AM Monday morning and we had a billing issue where we could only call after 5:00 PM during the week.
The experience with their Office Manager was dreadful; possibly due to being overworked. She was very rude, inconsiderate, and when asked if we could make a specific change to the way our account was billed she flat out said, «No, the books had been ‘closed’». Undeterred, we spoke to another employee who said it would be possible to change the way our account was billed but we would have to visit the office to process the change.
When we visited the office, the Office Manager had a very bad attitude and made me wait for an hour. Eventually she was «nice» enough to address my concern, but then due to frustration she locked herself out of the computer and was unable to help. I left the office without the issue resolved after three days of trying to make a simple change.
Honestly, I gave up trying to change this because dealing with the Office Manager is akin to dealing with a horrible rash. It is not something you want to do, but sometimes you have to do it.
Overall, I would recommend Jupiter Pet Emergency & Specialty Center. Their medical staff is excellent and their treatment is spot-​on.

We brought our dog here for a non-​life threatening pet emergency on a Sunday morning. We had heard good things about this place but we have also had our share of negative experiences with emergency pet clinics in general, so we were a little apprehensive at first. Even before we stepped foot into the clinic, the staff was extremely courteous and warm on the phone, which put our minds at ease. When we arrived we were immediately greeted by Candace, who was very friendly and accommodating both to us and our dog. We were immediately shown into an exam room and Candace performed a very thorough initial exam. Within minutes the doctor also showed up. She had great bedside (or is it crateside?) manners and explained to us everything she was doing. She suggested that since the problem was with the eyes, to also have a consultation with Dr. Colitz, who is the eye specialist and happened to be on-​site. Continuing the trend, Dr. Colitz was also extremely friendly and attentive. She was very knowledgeable and respected the fact that we keep at a minimum the amount of traditional medicines given to our pet and she worked around those boundaries. End result, we walked out with an accurate diagnosis, a treatment plan and a tremendous sense of relief. We would highly recommend this place for emergencies but also for non-​emergency specialty care, especially opthalmology.