Cinépolis Jupiter

We’ve been here quite a few times since they reopened and we love it. We have done both sides luxury and regular. The luxury side is great for date nights, but not for friends night out because they section the seats into 2 and your going to be far from your friends. The food wasn’t amazing, but it was decent bar food type of food. The popcorn is a little salty, but good. The other side is great, spacious seats, nice leg room, and great sound. The prices are $ 2 more than the regular theater but so worth it for the seating. We also love the assigned seating. So you don’t have to be worried about getting good seats or getting there 30 mins early to save seats. Overall I think this place is worth the extra money it’s a wonderful movie experience!

You must see a movie here! You get assigned seating, small side tables at each chair, separate arm rests for each guest, chairs actually lean back, AND that is in the cheap theaters. We will definitely return to try the luxury theaters since we thoroughly enjoyed our first visit. If you only go once you must go.

Great place, however. the people next to us wouldn’t shut their mouths throughout the entire movie. We complained to the staff and nothing was done. It ruined our experience. We paid 40 $ for the tickets and we spent 60 $ in food and beverages to just have our movie ruined by a mother and daughter who had no respect for anyone else in the theatre. The entire crowd shushed them the entire time but they kept on jabbing loudly through out the children’s film, very disappointed.

Came here for the first time and loved it! It’s stadium style seating so I dont think there’s a bad seat in the house. The prices for food and alcohol are pretty good. I might not come here to see every movie just because it’s more of a experience type place, but it’s a really nice date night.

Great job on the renovations! The lobby is very inviting and the seats are extremely comfortable. Definitely like the reserved seating. The screens and sound systems still leave room for improvement.

I don’t go to a movie to get drinks at a bar, so I won’t be commenting on that. I don’t go to a movie for their gourmet food or food in general for that matter, so I won’t be commenting on that either.
If you want to go se a movie and want a great movie theatre experience, then this is the place to go. The seats were comfortable, and spacious. panel behind every row of seats, so the obnoxious seat kickers can’t disturb you. I thought the reserved seating was a little odd, but whatever. This theatre blows away any theatre I’ve ever been to in «falling apart state of Connecticut» If you want to go to a movie theatre to see a movie then this is a great place. If you want to go and drink at a bar and looking for food, then ANY movie theatre is not the place to go for that.

My wife and I are late middle-​aged. We own a small business (or it owns us, not sure about that one), and consequently we don’t get out much. We recently followed up on a tip from a friend and tried the luxury side of Cinepolis Jupiter.
My wife loved it! Best date night we’ve had in a long time. Service was fantastic. The staff is really nice and are not intrusive of your movie experience as they serve the entire room. Not sure how they do that. Ninja training, perhaps. The chicken fingers and fries they brought her were hot and fresh. I just had popcorn, but that was good, and bad popcorn can ruin a whole movie for me.
The fully reclining couples friendly seating was our favorite part. We kicked back so cozy together after we ate. So relaxing
The IMAX screen and sound system were awesome. We saw «The Martian» and it was a perfect demo of their luxury theatre experience. We were literally transported right along with the rockets right into outer space!
We are heading back there very soon!

Our regular place for movies are the ipic in boca, since this is closer to our house we decided to give this a try even though it had a lot of bad reviews.
Ordering online was relatively easy, I would recommend printing out your tickets. If you are planning to pick up the tickets you would have to stand in the regular line (have the credit card you used online ready) and this line does take a while. We went around 6pm on a Saturday night and it was pretty busy.
Unlike the ipic you can only enter the theatre about 15 minute before the show. The lobby itself is nice, to the left of the front door is the regular movie theatre and to your right is the luxury side. Lots of seating at the lobby, a bar on one side.
We were on the luxury side, bathrooms were fine. The theatre itself is nice, rows and rows of reclining chairs, there is definitely more lighting than the ipic and they even have little lights (they look like buttons that you just press) inside the menu, very thoughtful! The food was good, I had the chicken wrap. They did manage to screw up our bill (charged us for someone else’s food), but fixed it right away.
Overall we enjoyed it, seats were comfy, food is decent.

Holy schmoley! This is a place to bring your special friend when you both deserve a treat. The setting and seating is wonderful. (I’m talking about the luxury side) Cocktails and snacks are good. if you were a billionaire you’d have a room like this on your yacht, but for a few hours you can just escape here without the high maintenance and dock fees. I can’t speak to the ‘real’ food on the menu but hope to try the lobster roll ($ 17) next time.

Popcorn is crumbly and too salty.
Also, they were out of water bottles and the cashier was quite rude when telling me she was going to charge me for a large drink when all I wanted was a water in a larger cup so I wouldn’t have to keep leaving my movie to refill it.
Plus the person in the control room must have been new because they blasted us away with the volume.

Movie:
Seats on the luxury side are comfy and recline back far, but the price offsets this by more than double, and nearly every movie is sold out on the luxury side, so you have to book at least a day or more in advance (weeks, if it’s something big).
Food:
Terribly overpriced and they never get our order right. The lobster roll is delicious, but it’s never right (one time I got only half, the next time it came half empty of lobster, etc.), and it’s $ 18! The waiters are quick to respond to a beacon, but they’re terribly slow to bring you anything you ask for.

I have been here 2 times and it was disgusting. The food service is horrendous. It takes 10 minutes to get through 1 person. There were empty boxes on my seat and used napkins on the ground. They don’t clean the lobby either as there is visible dirt on the front carpet.
Physically it is a nice facility with comfortable seats, however it is not kept up well.

I’ll start by saying this will be lengthy because I want everyone to understand the detail of my disappointment. I plan to copy/​paste this to Cineopolis– the main reason being is– Jupiter is my hometown, this cinema stands where I went to a «regular» theater for years, and even a smaller one prior to that, I’d hate to see another one go out of business, but if they stay the course… It will.
4 people over 125 $ to see Star Wars. To set the tone… My son sat down in his «luxury» seat that came with some butter and popcorn in it. After pressing the service button and waiting for over 10 minutes I decided to take care of it myself. We also planned on ordering so we kept waiting and 2 minutes into the previews someone came. Luckily I had typed my request into my iPhone so I wouldn’t have to scream my order in his ear.
It was as follows:
1 large mocha
1 large mocha decaf
1 piece of lava cake– please bring ½ hour or more into the movie (just ate dinner :)
3 blankets
Easy enough right???
The «waiter» explained they charge 10 $ per blanket, smirked and said «we are not like Ipic down south» NO YOU ARE NOT MY FRIEND! Not even close.
So the coffee comes… The waiter does not know which is regular and which is decaf!!! Sooooo does he say– let me get you new ones? No! Just places them down as if it just doesn’t matter… Moreover, there is no sugar (something I’d assume would accompany any coffee drink, but apparently not here.) instead of waiting another half hour for him to come back– we just sucked it up and drank two bitter cappuccinos that were 6 $ each.
The cake didn’t come… Pushed service button and for another 20 mins nothing. Finally guy came and I explained that the cake never came, his reply «shit» obviously frustrated he forgot about it. This was in front of my 9 year old– which is not appropriate!
He brought the cake about 15 minutes later– it is the end of Star Wars about 10 mins left, so not even close to the time frame I requested.
The bill came and it was 20 $ for two cappuccinos and a piece of cake (which was literally like a microwaved piece of cake you can get at grocery store.)
I have to end this now because I’m growing more frustrated as I think of the money we spent and the experience we had… The carpet in this practically brand new establishment was filthy, btw.
Anyways, horrible experience for the money we paid– this was supposed to be a 3 generations event as my father and son were there– I was «reliving» when my father took me to see Star Wars in ’77.
Ipic is 40 mins away, cheaper and better. I have no idea how this place will make it staying status quo– line Boca, Jupiter has many affluent people (as a firefighter and my wife a teacher we are not!)
Certainly hope this place gets its act together– we won’t be returning until I hear/​see otherwise.
Chad

My wife and I went there this weekend for our first «luxury» movie. She had been to an iPic in D.C., but I had never been to anything like this.
Online Ordering — We started by ordering our tickets online. It was an easy process, but as others said, it’s kind of silly to have a $ 3 fee to book online. Seems like there should be a $ 3 fee if you buy in person, not online, but hey… For 2 luxury tickets plus fees, we were at about $ 42. It was cool that you had your choice of seating like you were booking a flight.
Arrival & Seating — We got there about 15 minutes early and stood in line to pick up our will call tickets. It was a fairly fast process, and we were told our movie had already started seating. When we got into the theater, we were escorted to our reserved seats. They were big, comfy leather seats with power recliners. Lots of people (like us) were dressed up, but many others were in pajamas and had brought blankets, which seemed to be fine. We might go for the latter next time.
Food Experience — Our waiter explained how things worked in terms of ordering and reading the menu in the dark (the menus have built in lights). He also warned us that because of the timing of the movies, the bar and kitchen get slammed with 3 – 4 movies worth of orders at the same time, so it can get backed up.
We ordered some waters, a beer ($ 5.50) and a cocktail ($ 12). The beer and cocktail came out in about 15 minutes, but we had to ask for the water 3 times (!!!) — the last time to the expo who ultimately brought us some tap water in cups with a straw (maybe they ran out of bottles?).
When the drinks came, we ordered the fruit and cheese tray ($ 15) and our entrees — she got a chicken wrap ($ 12) and I got a bunless bacon cheeseburger ($ 15) with a side of edamame ($ 6). The entrees are a-​la-​carte, so they dont come with any sides. As expected, it was a little difficult to eat in the dark, but we managed without spilling anything on us. I found it a little peculiar they put my bunless burger on a napkin, and only realized halfway through that I was cutting into a napkin the whole time. Luckily I didn’t eat it. Everything tasted delicious, but should include some kind of a side for the premium price.
I was a little miffed about the water and that the waiter never came back the whole rest of the time to see if we wanted another drink. I realized I couldn’t be that upset about him not coming back as I forgot this wasn’t a traditional dining experience — you have to press the «call» button for them to come back. Kind of like expecting a flight attendant to come check on you without telling them.
For 1 round of drinks, appetizer tray, (2) entrees and the side, the total was $ 63.
The Movie — The movie (The Martian) was great and the picture and sound were perfect. There are only about 8 rows of seating, so you aren’t on top of each other or cramped in. Even with people fully reclined in their seats, you could get by to make a quick bathroom break.
Overall Experience — Pretty cool and my new favorite way to «movie». I would make some different choices now that I know the overall visit can cost over $ 100 (movie + drinks + food), but its a great date idea to do once in a while — next time maybe while wearing a snuggie…

So my wife and I don’t get out much because we’ve got two babies under 3. We were lucky enough to find a babysitter that we actually feel comfortable leaving the kids with and decided to try Cinopolis. OMG what a breath of fresh air this place is. There were no screaming teenagers running around, no huge crowds, no talking or clapping during the movie, no nothing that would otherwise annoy me. We arrived to the theater to find that it’s lobby looked like a nice hotel. We sat at the bar/​lounge area to have an appetizer and drink while we waited for the time for us to go sit at our movie. The staff was incredibly friendly and a pleasure to interact with. Now comes the good part, we get to our movie to find these huge reclining seats that practically lay flat like a bed. We had an in movie server who brought us our dinner. My wife has chicken nachos and I had a New England Lobster roll. It was surprisingly delicious, I had low expectations for a movie theater lobster roll lol.
All in all, it’s a bit more expensive than a normal movie theater but man oh man is it worth every penny if you want a relaxing night away. I highly recommend it.

We came back last Friday night to try out the Premium side of the theater, as we weren’t all that satisfied with our experience in the Luxury section.
I will say that, for us, this side was definitely the way to go. You’re still able to pre-​order your tickets online in assigned seating, you can get drinks at the bar or take-​out food and bring it into the theater, the seats are still large and comfortable, and there are cubby holes for kicking your feet up. All at about $ 10 less than the Luxury side.
I’ll say it again, that we’re pretty happy with their drink prices — $ 11 for a large (about 22 oz) cider and yuengling. But of course the food prices are out of this world, as expected.
My reasoning for sticking with the 3 stars, is that we’re still not blown away in comparison to the other upgraded theaters in South Florida. Also, it bothers me that they charge a $ 3 fee to book your tickets online. No where else does this that I’ve seen. Also, doesn’t it help the theater when we book our tickets online, they shouldn’t pass their overhead costs onto us… End rant.
We’ll definitely come back to the theater for drinks, but we’ll stick to the Premium side from now on!

Went here for the first time to see a matinée. One thing I noticed that other reviewers have also said. You do not know that there are two levels of theaters. I assumed all the theaters had waiter service BUT only the «luxury» cinemas to the right are. The other theaters are normal. Still very very nice but know what you get before you go.
They did a good job upgrading this theater. Needed it badly. I will go back.

We saw the commercial for this place and how they made it seem to be similar to ipic in boca. We went and the ticket guy wasn’t friendly and didn’t say anything. We said what movie we wanted to see. He then pulled up a screen to pick seats. We wondered around trying to find where our theatre was. We walked in and it was a plain old movie theatre. Nothing special, seats were nice but was way to dark in the theatre. People were stumbling over other people’s feet, so they had to use the flashlight on their phones.lol. nice idea but the ticket desk should’ve explained everything before we bought tickets.
I was disappointed because we weren’t given the option to go to the nice theatre with food service and loungers. Which I guess is on the other wing? nothing was explained and was way over priced.

Awesome doesn’t even begin to describe our experience!
First off, we were welcomed by amazing Asst. Manager Madalyn Spindle who greeted us (our first Cinepolis experience) then took us to our seats and explained how the place worked.
I LOVE exquisite customer service and she had it!
Then «Diva» took our order, was very knowledgeable and I was SHOCKED at how quality «movie theater» food was! We thoroughly enjoyed our Margherita Pizza with nice sliced tomatoes, fresh mozzarella and drizzled with pesto sauce and the Spinach Artichoke dip and of course the tuxedo popcorn was excellent too! I had a Margarita that was one of the tastiest I’ve ever enjoyed!
We were completely comfortable in our fully reclined seats while enjoying Mission Impossible!
I can honestly say I don’t know that I will ever be able to go back to «non-​luxury» seating again! Thank you Cinepolis USA and thank you Madalyn for make us feel so at home!

Tonight we went to Cinepolis, excited to experience the new theater. We walk in and its gorgeous, like walking into a Hyatt! Not what we would expect from a movie theater.
Then our «in awe» moment was over.
We walked up to the ticket counter and I had a Fandango ticket on my phone and one of the 8 people behind the counter pointed me to the boy at the entrance of all theaters and said he would scan it. The boy didn’t ask to see any ticket and I explained I had the scan ready on my phone for my mobile app. He didn’t care and said it doesn’t matter and just made sure my app said what seats we had.
We walked up to the concession counter and there was only 1 family ahead of us who were having some sort of issues ordering — yet there were 3 other workers aside from the one dealing with the family who just stood there and did not offer to help us– and we stood there for a good 5 minutes. So we walked to the other side of the concession counter (the luxury side) and there were 7 workers all talking amongst themselves and once I made eye contact one finally came over. We ordered nachos & a medium sprite. $ 16! The nachos were $ 10 and not very good and the «medium» drink was just about an ounce bigger than a grande from Starbucks. Muvico & Cinemark medium drinks are at least double the size for the same price. With at least 10 workers standing around doing nothing productive but talking amongst themselves, there is no reason we should have had to wait AT ALL. Those 10 workers don’t include the 8 standing around at the ticket counter doing nothing since there were not any customers.
The theater itself was very nice, comfortable leather chairs & foot rests.
Aside from the décor this cinema did not win us over at all. Customer service trumps décor in our book. We will stick to iPic, Muvico, Cinemark and Cobb.