Patrick’s Towing

If i could give this zero stars i would. So after waiting an hour for the tow company to meet me at my car i call and ask if they were still coming and they say yes they will be there soon. Another hour goes by and i call and they say it will be another hour and a half so i say can you call me when they get there and then ill come and they say yes. I get home and they call and say they have to reschedule for 8am tomorrow and i said ok i will see if someone can meet them there then and they say they have to check and call back. I said ok. 30 minutes go by and my insurance calls to confirm that the tow company will be there at 8am. They called my insurance to tell them but never called me. I just called, its 6am, to confirm that my car will be picked up at 8am and the woman i talked to had no record of my car even being picked up. On top of all that the woman i talked to sounded like she was trashed.

If I could give a zero rating I would. Today I was stranded on I-​95S and my insurance company contacted this company to tow my car. Mind you I was on the shoulder of the highway when USAA called them and they made them aware of this. This company gave me an hr and a half estimated wait time. This wait time seemed crazy to me especially given the fact that they were located pretty close to where I was stranded but I relented. After about an hr an 15 minutes I get a call from a woman that worked for the company and she informed me that it would take an additional 45 minutes. When I complained the woman on the phone said I could wait or call my insurance and have them set up a pickup from another towing company if I didn’t want to wait. I called my insurance and complained about the company and the woman and the agent at USAA told me that she called everywhere else and the easiest anyone else could get out here was an hour. When I told her this company said 45 minute she informed me that the company called and canceled the job. This is the worst experience ever!!! Horrible service. Worse customer service. Don’t ever use these guys they are the worst.

If I could give negative stars, I would. I called for road side assistance at 8:45am. My insurance company dispatched Patrick’s Towing, and gave me an ETA of 1 hour 30mins (10:15am). It’s now 2pm and I’m still waiting for a tow truck. No one from Patrick’s ever called to give me status updates on their ETA. Every time I call back (1 hour intervals), I’m told they are either on the way or am asked to wait another 45 mins. I’ve totally missed my appointment with my mechanic which was originally at 11am. I kept giving my mechanic updates, and have been made to look like a complete liar. Insurance company says that Patrick’s should’ve called to inform them of the long delay, so that they could dispatch another tow truck company. Patrick’s didn’t do either. The 1^st time I called at 10:30 am, I was told they were in route to my location. The second time I called at 11:30, I was told they were 25 mins away. The 3^rd time I called at 1:10, I was told they were 40mins away. The 4^th time I called at 1:50, they are 6mins away… it’s now 2:17, and still no sign. I should’ve requested another tow truck company at 10am, and I would’ve been served by now. Never will I ever seek assistance from Patrick’s towing… and I would advise everyone else to do the same, unless you like waiting.

What great service. They called me back on a regular basis to let me know the status of the tow truck and actually called the truck driver to get a status report for me. What amazed me was when the tow truck arrived, the driver was polite and asked the right questions to determine the problem and when he found out that it was because my car would not start… He tried to start the car and determined that it appeared to be a bad battery (brand new 2015 car). He grabbed a battery pack from the truck, hooked my car up and started the car.
Point here is he didn’t just tow me to the repair shop. He actually helped me on my way. I was free to drive my car to the repair (which determined it was a dead battery) and the tow truck driver could be on his way to help another motorist in need. He was actually there to help me and other drivers in distress, not there to just tow me somewhere.
Very refreshing and tremendously efficient and helpful.
Patrick’s is a great towing service and roadside assistance company.
Thank you Patrick’s!
Bob…