Pep Boys

Let me start by saying I would give no stars if I could. My whole car servicing experience has been a nightmare. I took my Acura to them back in September of 2015 because I was having issues with my power steering. They checked the car and said I needed to replace my rack and piñon. So fine, $ 1300 later the rack and pinion was replaced and the car was working fine or so I thought. Shortly after that, I had to take my car back in December because the power steering still was not right. At this time they asked me if I had my fluids topped off recently because the fluid in the power steering area didn’t look the right color. I explained to them that they were the only ones who had worked on my car and I do not top off anything myself. They flushed the system replaced some (plugs I think) and refilled it with power steering fluid.
Fast forward to 3 months later and my power steering is still not right. Now at this point I’m thinking I should stop using them and go somewhere else. However, I have already paid 1300 for my power steering to be fixed and it should be fixed right without me having to pay any more money.
So…I take it back (let me note the first day I dropped it off they couldn’t even look at it because they were short staffed but no one told me this) and they say the rack and pinion needs to be replaced and it will take 2 – 3 days to get. Do you think they call to let me know it has arrived and to schedule me an appointment? Of course not. So I call to check the status and set up an appointment for Monday. It is now Monday and I dropped my car off at 8am (the time I told them I would) so that it would be ready by the time I had to get off work. It is now 5 pm and my car is still not done. When I called to check the status I was informed it won’t be ready until 7pm. When I asked why it wasn’t ready they indicated that they did not know I was coming in and so the technician has been working between my car and another. It’s just ridiculous. My car should have priority because 1. It’s a redo and 2. I was told to drop it off at 8am. Now I have to stay at work 2 hours later because they had piss poor scheduling.
After my rack is finished I will NEVER be back. EVER. 3 times for one repair? It’s inconvenient and unprofessional. Take your car to real mechanics. pep boys is not worth the hassle.

I was in for my appointment and given a great deal, and was in & out less than 30 minutes.

Sometime last year I took my car back to Pep Boys for the managers special oil change. Now I’d been bringing my car to pep boys on and off all last year. So, two weeks after my oil change, my car springs a leak and now the oil and the antifreeze are now mixing in my car making this liquid coming out of it looking like milk chocolate. when I call up there, there like yeah you’ve blown your transmission now, it’s be cheaper just to get another car. I’m like 2 ago my car was fine, I hadn’t drive anywhere but to work which was like 10 minutes up the street from my house. I’m convinced they did something to it, because i hadn’t had any trouble up until then. So I ended up having to trash the entire car, and get another one. That one was already paid for, so now I’m with a car note for the first time in like 20 years.
Not too long after that, my mom had to take her car up there, she thought it might be a problem with her alternator. And since she’d bought it from there, she had a warranty. So we went up there and Craig, the manager, tells her that yes, there’s a problem with her alternator and he’ll order her one for replacement and it should take 2 days. Now, before this he’s telling her how much it’s going to cost her to get the alternator replaced, that her warranty doesn’t cover labor. My mom is not happy and tells him that she feels like she’s getting railroaded, he just walks away from her why she’s talking. WHILE SHE’S TALKING. We go over to the counter and she hadn’t raised her voice she just feels like since she hasn’t even had the part a year, she shouldn’t have to be out of pocket. So I ask him to show me the warranty since he’s just ignoring her, he hands it me and doesn’t even look up while she’s still trying to talk to him. I’m looking over the warranty and I’m like, wait a minute, this warranty says this part PLUS labor is covered for a a year OR a certain amount of miles. He looks at her mileage and says that yes, since she’s under the number of miles that parts AND labor are free. I’m like really? So if I hadn’t said anything you were prepared to charge her $ 250 for labor on a part that’s under warranty? Right. 2 days comes and goes, he never calls. I’m calling up there on the regular trying to find out where the regulator is, I get no response. I finally get told the part is there, so I take the car up there. The guys up there know me by now, and want to know why I think the car needs the alternator replaced. I said, Craig tested it and said it needed to be replaced. Dubious looks at this, they take the car back and test it and it turns out NOTHING IS WRONG WITH HER CAR. How do you have a manager running a mechanics shop that appears to not know anything about cars?! Never again will I or anybody else i know go to this Pep Boys. My entire experience had turned me off the franchise.

This is the second that I have come to Pep Boys for an oil change with an appointment. The first time I waited an hour. This time it has been almost 3 hours. Definitely not worth coming back.