LensMasters

My wife and I both got prescription sunglasses here last week. I bought the Salt titanium Aviators. They ended up pinching my ear and the temples pressed into my head. They adjusted them twice but to no avail. I really like them because they are the only type of shades I prefer. I thought it best to exchange them though. I found nothing I really liked, besides most others will not fit me. I did find a pair of glasses with polarized magnetic clips that I settled for. During the exchange, I noticed that no one mentioned anything about a partial refund in the difference. The Salts were very expensive compared to the others. I was told that there would be no partial refund, but an even exchange. I understand that they sent the shades to another business to have them polarized so they would be out of pocket if they refunded me all the difference, but at the very least the Salts cost at least $ 60 more than the other glasses. THAT part could have been refunded. I decided to keep the Salts and work through the discomfort. This is the second and last time that we have bought our glasses from here.
The associate Robin was our initial helper. He was nice enough, but he’s not a very good communicator. You leave feeling like you don’t know exactly what you just purchased although you’ve asked all the questions. Not to be mean, but he seems like the kind of associate that you would want help with in a general store or an Ace Hardware.

Very polite & pleasant staff. Knowledgeable about the frames & lenses they sell. Glasses are usually ready in a couple of hours.