Arena Dental Group

Have gone to this location several times and had always been satisfied until my last visit. I scheduled appointments for my children and I. We all had cleanings, xrays and estimates for future procedures that they stated we needed. The office manager pulled me in the office and went over details and asked me if I wanted to have any extra services today and stated my son was the worst off. My insurance took care of that days bill. I deciding to get several filing my son needed. She comes to me later and states that he no longer had coverage since he had recently had a birthday (23). Which meant we would have to pay out of pocket for these services! I’ve been to enough dentist offices to know that it’s customary to check coverage before services are rendered! Needless to say I was livid! I have not been back since and I’m paying the bill but in small amounts. My son informed me today that he lost 3 out of 6 of those fillings six months later. We will be speaking with someone in the office about that asap! My 20 year old daughter had and appt in their office yesterday. She wasn’t aware I wasn’t dealing with them anymore. They filled several teeth but didn’t give instructions on dos and don’t. She stated that front office lady stated our insurance was comparable to Obama Care??? Really??? Also one of the office staffers was making negative comments about one of her co-​worker in my daughter’s presence. This office has some serious issues. The lack of professionalism disrespectfullness an incompetence is absolutely ridiculous! We will not refer this dental group to others nor will we be scheduling any future procedures besides the corrections for the missing filings.