Visionworks

Went in to buy 2 pair. Found a frame on clearance, clearly marked with a clearance tag. They took the frame to the back to make sure my prescription will work in it. (First time I’ve ever had someone do this. Been wearing glasses since I was 13, which is decades ago.) Anyway, when they came back, they said «no problem.» However, when they rang me up, I noticed that they were ringing me up for $ 159.95 for the frames, and not the $ 69.95 clearance price. When I pointed it out, they played stupid. Upon my pushing the issue, they then said the guy in the back must have cut off the clearance price to check out the frames. When I pointed out that the clearance tag appeared to be peeled off the full-​price tag, not cut off, they then told me that they need to tell the guy in the back not to do that. This was totally unethical. DO NOT GO TO THIS STORE!

Be careful !! They don’t give glasses in an hour !! False advertising! ! They tell you that, after your credit card is swiped !!! Then you can wait for 3 days to get money back on card. Bad business.: (

I took my 8 yr old to Visionworks at Joliet Mall. I called ahead for an appointment. When we got there there was no wait time and the staff was courteous and pleasant. (For that alone I’d give them 5 stars.) They could not take my insurance as neither I or them could contact them (not Visionwork’s fault). They did give me a coupon however, so the exam was very affordable.
The glasses they offer right there at the store are very expensive though. Service offered (to receive a new pair of glasses) is faster than other places I’ve been to, but I don’t feel it’s worth all the extra money. I felt they wanted to «push me» a bit to buy from them. However, I didn’t have to. They printed out the prescription, so I could order the glasses from any place my choice.
Overall I had a positive experience! Even my 8 yr old said he can’t wait to go back for his check up a year from now :).

I’m sitting in vision works as I type this. From the moment out exams were finished by the nice doctor things are going to shit. Let’s start with our Saturday appt. my daughter & I picked out our frames & then were ignored for ten minutes. Finally some lady came over. She stopped assisting us several times to walk away & help other people. Soooo after all if this she tells us we have to wait two days to get our glasses! What?! She said the lab was closing & not reopening until Monday~ this was at 1:30 on a Saturday!!! So that brings us to right now~ we walked in & were told to have a seat~ an employee was at the table behind us playing on the computer. Couldn’t stop for two min to help us!!! Ughhhh ohhh wait someone just came to assist us!!! But again she’s also disappeared! This is getting annoying!!! They aren’t even busy! Yup next time Lens Crafters gets our business! This place sucks.
Can someone proof read this for me~ I don’t have my glasses yet!

BOGO is suspect! Bought two and cost $ 660!
However, I popped both of my lenses out of my prescription sunglasses and they gave me new frames for free! Good on ya Visionworks!

Visionworks is busy, and they could benefit from having additional staff on hand. Even though they were swamped with customers, the girl who helped me gave me an accurate wait time.
I only visited this location to order contacts (I had a valid prescription from a provider not in my network).
About 30 minutes later, I was given a form to fill out.
About 5 minutes after that, she took the form back and said she had to call the insurance company for my «eligibility.» I’m not sure if this is standard practice, considering I had my insurance card.
10 minutes after THAT, I was told that nobody was answering the 1 – 800 number from my card. I was informed that they needed to know my «group plan» before proceeding.
She took down my info and ensured me that I would receive my contacts by the time I needed them. She handed me a business card and said she’d place my order at 3:00 p.m. when she came in the next day. I found that odd, couldn’t someone else just place the order in the morning? I opened my mouth to ask another question, but she had already walked away.
I did receive a call the next day, as promised, but I had already decided to take my business elsewhere.
No. Not again.

I don’t know why I went back. The first time I went in, I had a terrible experience where I felt like no one knew what they were doing and the glasses were way overpriced. They take my insurance so I scheduled an exam again. They now pressure you like crazy as you look for glasses. The associates seem to have little or no training. I asked for my prescription to go elsewhere, and they didn’t put my PD on my Rx. I had to ask her to include it. She wrote «30» which apparently isn’t even possible. I found this out when I tried to order glasses online. When I called in, they told me they only had an old PD measurement of 62. I asked where the girl got 30 from and was told they are supposed to measure me specifically for this. Apparently the associate just wrote a random number down on my Rx.
Don ‘t waste your money. Go to a real eye doctor.

I went to buy glasses and when I received them they felt terrible. I knew something was wrong and told the lady I can’t see through them. She gave me a lecture on how my eyes need to adjust so give it the weekend and come back Monday without an appointment and they will take care of you if they still feel bad. Well I returned on Monday only to get another lecture on how my eyes need to adjust, I explained to the lady that I can barely see through my glasses and it’s dangerous to wear them while I drive, but she did not want to hear me out. Finally I demanded another eye exam and she gave in but I had to come back a few days later because of course there were no appointments. Long story short the eye dr. Said the prescription was transferred wrong so I was right it was the wrong prescription for my eyes. It took almost two months to get my glasses but of course they took my $ 400 payment right away. I would not recommend this place at all, some of these people don’t know what they’re doing.

I got glasses and an exam there last year. The only good thing about this place is that they take Blue Cross Blue Shield insurance. Other than that, it’s horrible. The first time I was there, I couldn’t get a salesperson to help me to save my life. Then I get my glasses and they just hand them to me. no case, nothing. Then I come back because I can’t see well through them. I see the optometrist again, and the apparently gave me the wrong prescription. This time, they treat me a little better, actually offering to make adjustments on the frame. But, uh-​oh! She just accidentally BROKE the frames trying to bend them!!!
Anyway, I eventually got glasses I could see through. Unfortunately, I found out that the thinnest lenses they sell our still really thick.
I plan on going there once a year for my free glasses through insurance as backup pairs. But from now on, I’m ordering all my GOOD thin glasses online at places like