Thomas Nissan of Joliet

Always a lie when you go there, finance guy is the epitome of a crook, doesn’t give you a good feeling… won’t go back!

My experience with this dealer is limited. I called to inquire about a 2004 maxima I saw online. Right away the guy on the phone said it was sold. No biggie.. I told him I had 5 — 8,000 $ to spend on a car. He immediately said, «I got a Versa for 10,000 $». I thought I was speaking English and I assumed he understood me. So, the next day I go and test drive a versa. I again asked about the 2004 Maxima. I was told it went to auction 2 days ago. OK.. So in my wondering of the parking lot, I found the maxima, which I test drove, nice car. … I test drove the Versa, and it had a missing antenna so the radio didn’t work. I just can’t trust a dealer that lied several times about a car they said was sold but was still on the lot. If it’s shady to start, I can imagine how financing would have been. Glad I left..

Bought my 2013 Nissan Altima here. I felt like it was a great experience at the time, the sales men were helpful and informative and I loved the no haggle pricing.
This review is about the service department. Intake guys are pretty nice and relatively easy to deal with but the service is so slow! Today is apparently there 2^nd day implementing a technology passed checkin and there were a lot of errors. But I get that there’s always kinks to work out when starting a new system. My issue is in regards to the wait times. I have been waiting just about 2 hours for an oil change and tire rotation. I know that it’s gonna take time but I said that I needed to be out by a certain time and they assured me it would be done. My frustration is that this is not the first appt that has been 2+ hours. This is a common occurrence. I’ve come first thing when they open, mid morning, afternoons evenings, weekdays, weekend… always takes forever!!! Buy your car here then find another place for the service!

Bought nissan elsewhere wanted second key. This dealer was close to home. They found recall on car. I arranged to leave car for 24 hrs. They did recall work but not key i want, need and went there for. I wont go back. I got my key at another dealer without appointment with out leaving my car for a day in under an hour

Took my 370Z to Thomas Nissan for an oil change, worked the night before so I told them I would just come back later in the day to pick it up. I figured it would be safe at the dealer where I bought it from.
Went to pick it up and they told me it was around back, noticed it was the only one sitting there without the Service Number Tag hanging from the mirror, didn’t think much of it, got in and started it up. Immediately noticed the low fuel light on, thought that was strange because it was not on when I dropped it off. Usually when it comes on it will give a certain number of miles till empty, it was showing 0 miles.
I check the odometer, and checked the paperwork odometer reading, and realized 20 miles where driven on it.
I confront the Service Manger asking him to explain why 20 unauthorized miles where put on my car for an oil change? He had no answer, but refunded me the 22 dollars for the oil change. I told him I don’t care about 20 dollars, I care about what happened to my car while it was in there care. He noted my paperwork stating the unauthorized use. I suggested we ask the technician personally but he said it would be handled internally.
This is not a car that someone would casually drive around town, I’m sure the guy beat the wheels off it. Disgusts me… My plates could have been called in on for reckless driving, street racing or worse.

They sold me a used 2015 Jeep without telling me the spare key was missing. I also came to find out there is no owners manual and no spare tire (although I didn’t expect the spare tire). All vehicles should come with a spare key and four wheels, right? Not here.
The finance manager was not very honest with me either, suddenly remembering that I qualified for a better rate only after I began asking the right questions. «Oh I didn’t notice you had above an 800 credit score. I can actually adjust that and lower your rate.» —really? (Update: It’s been over a month now since I purchased the vehicle, and I have still yet to receive my tax refund owed to me from the dealership too. I had to call in numerous times to remind them.)
After following up with the GM after I bought the vehicle, they were absolutely no help although they spam your mailbox and email with correspondence claiming they want to ensure 100% satisfaction AFTER the sale, which is all a charade. The salesperson also said he would follow up with me about the missing spare key. Of course, that never happened either.
To top it off, I come to find out that my new car has a recall on it. This definitely should have been told to any consumer, and fixed, but this apparently is a dealership that likes to see its customers drive away in unsafe vehicles. Fortunately, the airbag deployment system did not inadvertently trigger and seriously harm my family prior to getting the issue fixed myself at another dealership.
You might find low prices here, but don’t expect ANYTHING else from this dealer especially after the sale. Ask all the right questions, do your research, and remember new spare keys cost a lot of money. Don’t get «cracked» — the car-​sales industry term for taking advantage of an uninformed customer, and the one thing I learned while talking to the salesman there. Here’s a great website that helped me do my research —
.

We found this Nissan dealership to be much better than the one in Naperville. The salespeople weren’t that great, but the management was. Their prices were the best.

I first went in on a Saturday looking at the rogues and Andrew told me that they were on sale for 0% for 72 months. After bringing my fiancée with me the second time to see the car together we both agreed on the car and came in the next day, when we had more time to buy it. I went through all the paperwork, credit checks… etc… and they give me the price of what the payments would be and they were WAY over what I was first told. He finds out the rogues were 0% for 60 months… he swore he thought it was 72 months. Needless to say it was a HUGE disappointment and waste of time. It was the last day of the month… you know the deals and specials. They didn’t want to do anything to work with me. I wouldn’t recommend them to anyone ever.

The dealer had a problem with letting me charge my leaf. Hello??? You’re a Nissan dealership and you should be supporting customers. At least you think they would want to support their products.
This is the only dealership this has happened at. This leaf has charged at Nissan dealerships from St. Charles, IL to St. Louis, MO.

Came in because my rear window wipe fell off. Also needed the oil change. Bob and Armando were awesome and ensured I received top quality service. If I lived here this would be my Nissan dealership.

I had a great experience here buying my new 2014 Sentra. The car salesman William was such a nice person and a pleasure to deal with. The managers were also very friendly and nice. I am very happy with my purchase and would return here again to buy another car. I recommend this dealer! Overall a very pleasant experience :).

If I could rate it at 0 I would, came in with my Altima so they could check out the rattling which was coming from the loose heat shield from the Cadillac converter. They said I don’t need it so they can just cut it off. I said ok. I said is there anything else wrong with it that they can see they said nothing. After getting to my car I stated it and it was loud. I though nothing of it they cut into my exhaust pipe! I called them back and they told me to bring it in held on to my car for 2 days and then they said there was nothing they could do for me because they don’t do welding. Well why couldn’t u tell me that when I brought my car in 2 days ago. Broke my car more, told me when there was nothing wrong with it when I originally lostWeek later I took my car to A place down the street they did a excellent job welding the hole my flex pipe was also leaking but according to Nissan there was nothing wrong bunch of Morons I thought I was bringing my car to experienced shop I guess not! Never will I do that again.