Presence Saint Joseph Medical Center

I have been on staff for two years now and find that there are excellent caring physicians in every field of medicine.

Okay, so I’m not a doctor or a nurse. But the basis on which patients should at least be assessed does not seem right at this ER. If I could give no stars I would after what happened tonight. So, we were out at a restaurant and my 1 month old hit her head pretty hard. We took her to an immediate care center who said we needed to get a CT but was stable enough to go to the ER via our vehicle. So we went to this hospital since it was the closest as we didn’t want to risk it even though I still wanted to go via ambulance. So, we got there and my daughter starts falling asleep and of course they always say don’t let someone fall asleep with a head trauma. Well, we were having a hard time keep her awake. And I understand the ER was packed. So, my husband asked the lady when would my daughter be seen by someone as 45 minutes had now passed and she was wanting to fall asleep. Yeah instead of a dignified response my husband got an attitude! Then to top it off they took back an 8 year old who just came in with a minor bloody nose to be assessed! Um, what about the two infant that can’t tell you if something is wrong!!! And what is really sad is when you have adults being taken back that said to take back our babies first! Seriously this ER needs to rethink the policy about who goes back first! I just must be an over protective mother I guess!
Also, there was another couple with an infant that a rising temperature reaching over 104f. They had been there for 5 hours! Yup 5 hours! So, both of us left and went to Silver Cross ER! We got in within 2 minutes to triage, was taken back to a room within 5 minutes, and a CT 15 minutes later. Now that is more like an ER! I hope the other couple got their baby in as well!

My mother was in here for a big medical thing…
The facilities are well kept and the parking ramp is adjacent to the Hospital so there’s no real going outside to get inside. The furniture was clean and well tended, elevators, stairways, floors and walls as well. Got tired of seeing the crucifii all over; very depressing to see the King of Kings depicted as a feeble victim.
Staff is mostly friendly: The receptionists were polite and courteous, floor nurses are friendly, well trained, knowledgeable, and efficient, custodians were courteous and helpful, doctors were well composed and professionally polite. The ICU-​matron was especially smug and condescending when trying to impose her religious views on my family and our visitors.

«We call it the Death Hospital,» my mom said when I told here where we were. Unfortunately you don’t get to decide where the ambulance takes you when you’re in a car accident.
When I arrived to find my husband in the ER, I saw that the floor of the room he was in was inexplicably littered with the spilled and stomped-​on snack mix of who, I assume, had been in the room before him. This makes me question the sanitization of everything in the hospital when the room is about as clean as a minimart.
It was like pulling teeth to get care here. Over the multiple hours we were there, we had to ask for simple things like, «Could you clean off the bloody wounds on his head that have road debris in them?» or «I know you’re about to discharge us, but it looks like his foot is broken – can we get an x-​ray?» (it was, in fact, broken, but they apparently hadn’t been concerned about it until we said something).
They didn’t give us clear instructions on follow-​up, but luckily I’m savvy enough to ask a lot of questions so that things are clear. It really makes me wonder if someone who is less intelligent or not of sound mind would receive the care and help they need here.
So, be your own best advocate when you’re at this hospital – you might be the only one doing so.

Recently we began using Presence Saint Joseph Medical Center for routine outpatient lab work and other outpatient tests. The registration process is quick and efficient, the wait times are virtually non-​existent, and all of the lab techs and other para-​professionals are knowledgeable, warm and compassionate. We haven’t experienced any of the physicians, face to face, nor have we had a need to visit the ER (knock on wood), but the outpatient services seem to be top notch.

Very busy when I got there. Was out in 6 hrs

I had surgery followed by a 5-​day stay. I thought the nursing and support staff did an excellent job, and I have no complaints.

I wish I could give this place 0 stars.
Literally the worst care out of all the hospitals in this area. None of the workers seem to show compassion or care. The ER wait is always over 3 hours and sometimes even longer. It’s ridiculous how much pain these people in the ER are in and the staff leaves them waiting for hours.
My sister is in lots of pain and she didn’t get seen until 3 hours after checking in to the ER. And then even after getting a room the waiting time is endless.
If you can get to a different hospital do it!!! Only come here if it’s your last choice.
Worst hospital ever. Terrible care.

I spent two days and one night at St. Joes. I was well cared for and felt comfortable during my stay. Private rooms, great food menu, friendly, knowledgeable nurses and staff. We are lucky to have such a good hospital in our community!

My mother had a heart attack but they did not believe her so did not treat her until after the blood test confirmed her heart attack.
Everyone else on this planet knows that a woman has different symptoms than a man.
The nurse actually told her «we delayed the aspirin because you seemed too happy to be having a heart attack»

This is one of the worst hospitals in the country. I am treated like a mental patient… I had six mini heart attacks before they believed me and then I had to wait 5 days to get a stent put in. I was then told that I was a hypochondriac because I was having chest pain. Three weeks after that, I had another heart attack. Unfortunately since Silver Cross Hospital moved out of Joliet, I have no other choice. I fell yesterday when I was in the washroom so they yelled at me, put an alarm on the bed and gave me a babysitter. This is beyond humiliating. Now they want me to see a psychiatrist because they said «she can help you with the emotional issues that make your legs not work». WTF?
Really, for your own sake if you have an alternate way to get to the hospital, avoid this one AT ALL COSTS.

Dude the food here is great! During my stay I was ok to order anything… I got the mushroom burger and steak fries… MMMMMMMM. Two things you have to remember if you end up here. 1) There may be an alarm set up to your bed that goes off if you get up. 2) Never, I mean never let your girlfriend paint your toe nails because you never know when you will end up in the hospital. ;)