Macy’s

This review is for the upstairs registry/​wedding section. There is NEVER anyone there to help and their registry kiosks are ALWAYS broken. Hire more staff. I waited almost 10 minutes before walking to another department to do my return.

I love shipping at macys. some of the people are really nice .like this one young ladies in the men’s department. very nice an very polite. I’ve been where she’s have a line an working both registers at the same time. She always saying yes mam an no sir to the customers an she very helpful. I always look to see her when I come. She always smells good an wheres different color lipstick everytime I see hear. I can always get a smile. An a polite. Hello an can i help u an how you doing today. great customer service.

This store is not up to the Macys standard but is one of the better stores in the Westfield Joliet Mall. I would like to see some plus size dresses and suits, not just separates. Yesterday I went to purchase makeup and black pants for my daughter. The salesperson at the Estee Lauder counter was not helpful at all, even though I was the only customer at the time. She couldn’t recommend anything to go with the blush I purchased and couldn’t tell the difference between a cool-​toned and warm-​toned red. I was very disappointed to find the Petite’s Department was gone and I had to run all over the store looking for pants in a 14 Short. At least half of the hanger sizes did not match the size of the pants on the hangers, especially in the Suit Department, which was extremely frustrating. Sizes were not in any kind of order on the rack, either (most stores have them organized small to large).

This is perhaps the most low-​brow Macy’s location I have ever encountered. It probably has not been updated since the 80s, and the wear is starting to show in its nicked-​up display counters, wood and glass stairway, stained ceiling tiles, and dull flooring.
They do not have many cosmetic counter choices. Here you will only find Este Lauder, Clinique, and Lancome. No Benifit, Origin, MAC or Philosophy. Their plus sized clothing selection is also limited, missing many higher-​end brands.
It is great if you know what you need for a quick trip in, but really not built for browsing.

I love that they carry Coach purses and shoes. Their coats are also amazing. They do not carry Mac like the Macys in Bolingbrook does. Hopefully in the future they will. Their areas are well stocked with a variety of choices.

Honestly the worst macys i’ve been to in illinois and other states… i liked this store much better when it was marshall fields… then they switch it to macys… this location has never been the same after they switched… i usually go in once or twice a month to buy cologne… they never have the type of cologne or perfume you want… even the new fragrances advertised on macy’s website are hard to find in this store… Actually, you’ll almost never find MOST macys website products in this store… Most of the sales associates are old women… its like a grannys club… i dont understand why they dont have a sexy cute girl or a smart guy in the men’s cologne section… those old women cant even pronounce the names of most of the colognes they’re selling… i have to correct them multiple times… they get snooty when you correct them… THEY SHOULD BE ASHAMED OF THEMSELVES… lol…this is your line of work… how could you not know the correct pronounciation… and how dare you get angry for being corrected… the bolingbrook promenade location is waaay waaay waaay better… its about 15mins away from this store… do yourself a favor and drive an extra 15mins… the macys employees in bolingbrook are 100x smarter and vibrant… the bolingbrook store will even call another macys location to see if they have what you are looking for… there is also a diversity issue… I’ve been going to this joliet macys for about 8yrs… i’ve seen only 3 black employees… never seen an Asian employee at this macys… I’ve only seen 2 latin male employees… never seen a latina employee in this store… never seen any mixed ppl working in this store… never seen an indian… i’ve seen maybe 3 males… seems like they dont hire young ppl as well… seems like they dont hire males even for the mens department… thats weird to me since joliet is racially diverse… just go to the one in bolingbrook… dont waste your time here…

Oh Macy’s. I love them. Just not this location. The staff at this particular location can be pretty rude. They don’t really discriminate though. I’ve seen them ignore people who spend a lot of money and people who spend next to nothing. At least they are fair with that. I do not like the selection at this store. It seems like they just get the leftovers from the other stores. The extra junk the other stores deem not worthy to carry. Pretty disappointing.

I love Macy’s, but I don’t like this location because it lacks almost everything I love about Macy’s! No MAC counter, limited handbag department, and strangely enough, no Fossil costume jewelry.
Also, I have keen senses when an employee suspects I’m shoplifting. That look, the way they watch you like a hawk, or in today’s case: an employee saying «hello» to me from across an aisle and a few jewelry counters, as if to say, «I see you, you better not steal anything.» This never sits well with me.
One of the better stores in Joliet mall, but not up to par with the Fox Valley store.

Went in to get two shirts (pink) for Cancer Awareness month after stopping at Burlington and TJ MAXX. OMG its been a while since I needed to get shirts at a cheap price (pink). Those two places are a joke compared to Macy’s! Burlington should take Link card that’s how broken down it is (nice ties though) ! And TJ MAXX used to be a great place now I have more shirts than they do! Macy’s was loaded with choices and the girls working there were so nice! Got out with two pink dress shirts on sale with tax $ 36.00! Love Macy’s !