Chipotle Mexican Grill

This particular Chipotle is in a strip mall by the Louis Joliet mall. It’s a typical Chipotle, however it’s almost always crowded, being the only Chipotle nearby.
It’s on the smaller end for Chipotle. That adds to the crowdedness. But the ingredients are fresh, and they are generous with the toppings. I’ve never been short changed.

I really enjoy this restaurant. I have been there twice so far. I like that they go out of their way to change gloves for Gluten Free customers.

You can never go wrong with chipotle for a quick lunch. They’re food is always fresh, service is good for a fast food place, and it’s clean. My favorite is the burrito bowl, I always get with with barbacoa (shredded beef). It’s always really good although the last time it was too fatty. But I’ll give them a break since I’ve never had a bad meal here in the past 2 years. Everyone deserves a break every once in a while.

Well. This chipotle lack a lot of flavor. I had to douse my meal in hot sauce. Also my food is cold. Wah. But they def give you a lot more food than other chipotles I’ve been to. I don’t know if that’s a good compromise or not.

I’ve been to many chipotle locations. This review is based on the service at this location. I have been here numerous time and never had any problems it was the way service should be for this type of place. It was never over the top wonderful but never bad. Today I was going to get a drink and my burrito bowl spilled over off my tray and went everywhere. I went and told the employees what had happened. They helped me clean it up and were already making me a brand new burrito bowl remembering all the ingredients I ordered. Everyone was so nice and understanding!

With several employees present, I would have expected the place to be a little cleaner. We arrived mid afternoon and not during lunch or dinner rush. Several tables were dirty and the trash receptacle area wasn’t clean.
Besides that, the servers were friendly and had a smile. The food was hot and tasted great! I’d come back.

I really wasn’t expecting much coming here cause I know it’s not authentic Mexican food. It’s just commercialized! However today was my first time trying Chipotle and it was a pleasant experience! I kinda can see what the hype it, however I still prefer the real thing!
The guacamole was a little salty, but that’s not a horrible thing! My burrito was huge! I think my favorite was the sea salt and lime tortilla chips! I’ll be coming back again!

The food is ok for McMexican take out. Ask for extra cilantro for your bowl. It is free. I like coming close to close, because you seem to get more so that they don’t throw it away. But, you are gambling if they have your favorite protein.

Visit this location often. Food always taste good. However, the employees are always moody and seem overworked. Also, the dining area is usually dirty. Gotta wipe the table down a few times before I sit down. Other than that, this location is decent.

I’ve been to this Chipotle several times, and I’m a little torn on how to write this review. The employees here are always nice, but the line is usually out the door. The food is usually just fine, but they run out of stuff sometimes. No chips, Coke dispenser out of order, fajita veggies are just green peppers, etc. I’d give it 2.5 stars. This Chipotle definitely could use some improvement.

Every time I come to this location every single worker has always went above and beyond! They really know how to hire people here because everybody equally is fantastic!

The food here is normally good, but it really depends on when you come. The biggest problem in my opinion is not the food but the service. Typically the staff has an attitude and anything you ask of them appears to be a burden. Now this isn’t all staff but it only takes one or two to spoil an experience. It’s sad because Chipotle is such a great place.

Update
Apparently employees on their off day can come in, get behind the counter and get their order made before the long line of customers who are patiently waiting. Very unprofessional.

I love Chipolte, but there are some employees here that really don’t seem to care and just plop the food in the bowl any which way. One time I ended up with a pound of Sour Cream! another time just a puddle in a corner. Its never consistent and you can tell they just do not like their job.

This is by far the most poorly managed Chipotle that I’ve ever been to. For starters there is always a line out the door. Well that could just be because they’re busy right? Nope. It’s because they are slow as hell. When there is a line out the door and somebody is bagging chips when there is a shelf full of them already, that’s bad management. Get on the line and get the customers out the door.
Also, I have ordered online twice and both times they did not start making my order until after I arrived and asked for it. That’s never happened at any of the other locations.
If you’ve been to other Chipotle’s you’ve probably noticed how friendly all of the employees are. Almost as if they are all trained to be that way. Well the Joliet location must skip that part when training them. They all have that «Why are you here? You’re bothering me» attitude about them.
I live near this location so I hope at some point they get it together. I really miss the Orland location…

i havent been 2 a chipotle that wasnt yummy & this was no different! i always enjoy my food here! whats there not 2 love!?! always good food!

I used to be a fan of Chipotle but this location has pretty much taken that appeal away. I’ve been to this location more than five times and given it a chance but I’m frustrated enough to write a review. They are always very slow and will stop the line to do online orders and not even acknowledge the line when doing so. For example, would it hurt to say «we will be with you in just a moment» or «this will be the last order we complete» something! Also the staff is very rude they have an attitude when you ask for special orders, they don’t smile or say hello. Chipotle has really changed. Not to mention they have had that darn sign about serving unconventional steak for over a year. Another suggestion, set up a station in the back for online orders!

I really don’t see the infatuation with Chipotle. The food is mediocre at best. There is always a giant wait and frankly the people watching is the only silver lining (very interesting crowd).
Chipotle’s assembly line system makes it the Subway of Mexican food. Every time I eat there I either die of heartburn or get so much gas I feel like the stay puffed marshmallow man.
With soooooo many authentic mexican restaurants so close I see no reason to wait 20 minutes in the slop line for heartburn… Other than the people watching!

This place is… well…a chipotle. The food is about what you’d expect, sometimes with heavy handed employees or conservative employees… but there is always at least one employee with a legit attitude problem who talks too loud to their coworkers when no one is in line. Ps I know y’all work at a fast food place but can you at least look like you put any effort in getting ready for work today.

Food is typical good Chipotle.
The service at the location is absolutely deplorable.
Rude, nasty, and incompetent.
The need to clean house and try again.