Thomas Team Honda

Purchased a few cars of John M. Great deals and always worked with us. Always gave us top dollar for our trade-​ins and still discounted their cars fairly. Purchased at least 4 – 5 cars from them. Just sad to hear John retired last month.

I bought a 2009 Certified Pre-​Owned Civic from this dealership on June 21^st and I’m sorry to say that while the Sales Team was great, the rest of the dealership is seriously lacking good customer service. I was buying the car from out of state (Virginia) and it took them about 2.5 weeks for them to send me my paperwork to title and register my car in VA. This is where the nightmare begins– I had to go to the DMV 4 times (with average wait times of about 2 hours each) to try to get my car switched over from PA. The reasons why it took so long– the dealership messed up the signatures on not only the title of the car, but on the Power of Attorney for the title. After overnighting the paperwork back and forth, the Power of Attorney was still incorrect and the dealership ended up having to call the DMV to figure out how to get me what I needed. Overall, it took over a month from the day I bought the car to get it titled and registered. When I asked for some compensation for my time and for the immense stress, they said «they were sorry that the situation was mishandled but they are unable to give me any sort of compensation.» Nevermind that it was complete negligence on their part that caused all of the headaches! So save yourself the headache and buy your Honda from somewhere in Altoona, Bedford, or Monroeville. It’s not worth it to go to Thomas in Johnstown.