Sears Auto Center

Friendly, helpful and EXTREMELY SLOW! It doesn’t seem to matter if you have an appointment. A 1.5 to 2 hour job should never take 3.5 hours if it’s nothing more than regularly scheduled maintenance! Nice employees at the front desk, though. Inadequate staffing. After breaking off 2 wheel studs they couldn’t find a single replacement in the entire store. Ten service bays and not a single stud and lug nut?! This was after waiting for the only employee that was capable of rotating tires to get to my car. There were three employees, and only one of them knew how to rotate tires!!? I’d rotate my own tires if I had a suitable driveway on which to do it safely! I had to leave the car over night and take the bus to get there in the morning. Because of this, I was late for work the next morning. At least I was able to take home some broken parts as proof of the ordeal. Thank you, Sears, for the unnecessary waiting, frustration and lost wages! I’m still trying to call and complain, but the non-​English speaking rep transferred me to a phone tree that ignores the input from your phone’s keypad and then hangs up on you.