Off Leash K9 Training

I am as happy as can be with the Tri-​Cities location. All 3 of the trainers (Ali, Matt and Andy) worked with me and my Doberman. Not only did we have fun during those lessons, they also amounted to my dog finally listening to me when I call him, being solid on his other basic commands and just a pleasant family member.
I can only recommend this group of people. You get your money’s worth!

The Johnson City location is FAR from professional. I had many problems with the people that work here. Beginning with Randi. She was very difficult to get ahold of. I left messages on voicemail and FB and did not receive anything back for days. I chose the 2 week board and train. Andy was training my Doberman «Chopper». I was told before hand that I would frequently be updated with photos and videos of training. I had to contact Andy multiple times to receive any information at all on how chopper was doing. After he updated me the first time it had been 3 days and he still had not engaged chopper in any training at all. Upon pickup Andy was very unprofessional while my sister was around making an off color comment about the tightness of the collar. He said «You want the collar to be tight enough where you can only fit 2 fingers in there. Thats my motto with everything in life.» Andy also told me and my sister he did not get to work Chopper off leash much at all. I was very confused by this as the name of the company is «Off-​Leash K9». Chopper did good with all the commands when I picked him up. But one very important aspect of the pick up was there were no distractions around at all. About a week and ½ after pick up, and after 3 different collars changes due to Andy putting Long-​Haired prongs that were too powerful on Chopper (I only know this because the collar stopped working so I brought it into the Alcoa location where Fallon was VERY HELPFUL and informative) I gave Randi a call because Chopper was not obeying commands as he should of. He was still bolting after dogs in the neighborhood. Snipping at my smaller dog which I previously complained about. Not listening in the house when people were over. Mouthing on peoples hands (plays bites but they can be scary to younger kids). Me and my mother typed an email to Randi complaining about the lack of obedience Chopper had. She called the next day completely laughing in my face about some of my complaints. She offered to bring him back in for re-​training, but I was not for this because I had already purchased their most expensive and extensive training package. Chopper was there for a total of 17 days and they had not got the job done. I asked for a refund for the training, but offered to pay $ 800 for the collar and for the boarding of the dog as I saw that to be more than fair. She continued to laugh in my face about this proposition. The entire program cost was $ 2800 and I believe they had more than enough time to get the training right. I would not recommend the Johnson City location to anyone. If I did recommend something it would be for the people in the Alcoa location, aside from Randi, because all the employees their were more than helpful and informative.