Johns Creek Dermatology and Family Med PC

Who goes to a doctor for a procedure and receives no after care instructions, antibiotics but is charged 50% of your service when your insurance is ⁸⁰⁄₂₀. This place is a joke long wait times, unfriendly staff and the doctor seemed very rushed and she spoke to her nurses rather blunt and borderline rude when they didn’t do something her way.
i’d suggest keep googling until you can find a dermatologist who will take your insurance and actually care about you after she walks out the door.

Tucked away in the Emory medical center in Johns Creek, JC Derm and Family Med is a convenient office for decent service. I’ve had an eczema problem for quite a while, and after switching around from different dermatologists in the area, we booked an appointment with Dr. Shereen Timani here. Heard great stuff about her and how she was named the top dermatologist of the area, so I was expecting a lot.
My first appointment didn’t go well. I explained the issues I had, then she started discussing medications to prescribe and a follow-​up appointment. I know eczema is a common skin condition, but Dr. Timani seemed pretty rushed. I ended up continuing my medication prescribed from a different dermatologist for 10 days, after which she would send further instructions and prescriptions for medications. The 10 days passed, no response. I called them up a few times, but could only contact the nurse who worked for Dr. Timani and the receptionist.
Things improved my second appointment. Dr. Timani probably felt my frustration, apologized, and clarified a bit on how to use the ointments I was prescribed earlier. She was a lot more thorough with her answers to my question, and helped to address my other skin problems as well. Overall a very positive visit, and I’m more informed in the long run for treatment options and maintenance. The first visit, however, was still a disappointment, but I may update this review after my upcoming appointment (wow that rhymes).

I’ve visited Dr. Timani a few times and I am very pleased overall. She is a very caring physician and very knowledgeable. I have recommended her to family members and friends, and I would highly recommend her to anyone!!!

The views expressed herein are based solely upon my opinion and personal experience and may not reflect the same perspective/​experience of other past/​present/​future patients — This opening statement was deemed necessary due to a sign in the lobby (at the time), which states (in general) that patients could possibly face legal ramifications for leaving negative feedback.
The Experience:
The office is located in a nice building and the lobby area is pleasant and equipped with a television. I also appreciated the fact that virtually the entire staff, who was friendly, appeared to be bilingual based on observing them assist a variety of other patients.
The office was busy, and I only had to wait 20 – 30 minutes in the lobby, but I had to wait an additional 35 – 40 (approx) minutes in the patient room, which is still not a major issue. Once he (the doctor) entered the room, I began to explain my condition and medication (one I’ve been taking for quite a while, via another physician, and it works very well), but he ‘seemed’ to express some disagreement/​disbelief in my words, which ‘felt’ strange to say the least. Regardless, he was somewhat cordial, but did not come across as being necessarily friendly in my opinion… maybe he was just busy.
Either way, I likely will not return… I personally did not have an overall good/​average (3 stars) experience, but nor was it bad, which I would consider a 1-​star. However, another future, prospective patient could give them a try and see if they have better luck.

I visited Dr. Timani to remove a skin tag that appeared on my eyelid. I was impressed with the ease of making an appointment because she was able to see me less than a week.
Check-​in was swift and Dr. Timani was in within 5 mins of her assistant getting my info. I’m not a needle chick at all, but Dr. Timani assured me that she was very comfortable with the procedure and her sheer confidence put me at ease.
Procedure was quick and painless and I would definitely recommend her to those who are in the Johns Creek area looking for a good dermatologist. She is knowledgeable, personable, and above all she is fair. She is mindful of your time and money and she saved a me a little money.
Highly recommend!

My husband went in for appointment. He waited for over 40 minutes, and Dr. Charkawi spent not more than 5 minutes on him for pre skin cancer and gave him some cream. When we had question regarding the cream during using we called 3 times and got no answer from her. The nurse did return the phone call but did not know how to answer our question. She suposed to ask the doctor and call us back but never did.
I think the Dr. Charkawi is careless to her patients. Do not go to see her!

I had the worst experience ever today at Joh’s Creek Dermatology first thing is I owed from last visit, really? Have they ever hear of post office to send a bill??? then I am back today with my son because they removed a mole 6 months ago and it is back again. I was told no problem no payment from me since the first time it was NOT cover by insuranse because it is consider «cosmetic». Since I had paid before today’s visit was a redu (no charge).doctor comes in and said well it is back lets us call insurance, I said «this service is not cover» Doctor came back 10 minutes later and now the service is cover. They remove the mole again and as I am leaving they tell me than if it comesback again I will have to pay… Are they kidding? They are crooks. made me pay the first time second time bill insurance and if we need a third appoitment I WILL have to pay… I think not!

Dr. Timani is awesome if you can get someone from scheduling to return your call. I called two day’s ago, I got the message recordering to leave a message for scheduling which I did, that was at 2PM. The next day I called again, this time got ahold of someone but they were in the middle of something and said they would call me right back, this was at 3PM, after no call, I called back at 4:34PM and now their office is closed.

Ive never had a worse experience at a medical practice as i did today. I came in as a new client for a physical and some health issues but after waiting 40+ mins Dr. Zack Charkawi came in and told me that i can either have a physical or he can address my concerns he cant do both. I let him know about having trouble breathing my whole life headaches and ear pain. After a few seconds of him checking my ears & nose and then my breathing he said that i have swollen lymph nodes (which i do not have) and allergies (also dont have). That i would need a prescription for allergies and would have to use a nasal spray for the rest of my life and he would have to refer me to an ear nose & throat specialist & a neurologist and left.
The nurse then came in & gave me a prescription for swollen lymph nodes and a referral to a neurologist. i asked her what about my ear pain? and my headaches? and my breathing? She then said the doctor is now with another patient and i would have to wait again to see him. I had then been there over an hr and explained that i can not wait any further i need the referral at least to see the nose ear and throat doctor. She said that he didn’t tell her that so she cant get it and that im free to go see another doctor somewhere else. When I went to explain my concern to the office manager the nurse came up and told her that the doctor said for me to leave or to have my physically removed. Mind you i am also 9 months pregnant!
This is the worse place you could go if you’re seeking any kind of medical treatment. The doctors and staff only see money not patients. The doctor doesn’t spend more than 5 mins with you and the staff have no compassion. Save yourself the heartache & your time & money and go somewhere else.

I am a 22 year old female. I loved the care I experienced at Dr. Timani’s office. I was diagnosed with psoriasis, and anyone who has suffers from this condition knows how stressful it can be. At my first visitation, she was spot on about the condition, very informative, caring, and efficient at discussing the treatments I would receive. I felt comfortable as a patient because she seemed to care and want to help as much as possible to help out with my condition. I think this is a great office, and I would recommend her as a dermatologist to anyone, she’s fabulous!

Since I was about 11 – 12 years old, I’ve suffered with acne. Obviously, back then it was due to those raging teenage hormones. I dealt with it, and by high school had it under control. When I was still experiencing acne in my early 20s I was OVER IT. By this time my face was just angry with me and I had cystic acne — no matter what I tried nothing worked.
I finally got a facial (from Spa Fiori) and the owner recommeneded me to Dr. Timani — and it changed my life. My skin is 99% clear (still have those few pimples that show up every now and again). I get compliments on my skin and it’s amazing to me that I can actually walk out of my house feeling confident and not worried about hiding my face.
I’ve read the filtered reviews and I can’t comment on them for any other dermalogical services, but for me, Dr. Timani has always been friendly, patient, and most importantly got my skin under control.
I see Dr. Zack as well, as my PCP and he is also very friendly. I haven’t had as much experience with him as I did with Dr. Timani — so I can’t comment too much on him.
Regarding the staff — the front desk, yes, I will agree and say they can be rude. To be honest though, I just attributed it to the fact that they are extremely busy. I know that’s not at all an excuse but it really didn’t bother me since I can see they were in the middle of doing a few things at once. It’d be a different story if they were sitting back chillin.
Overall, I’m a fan for the fact that they fixed my problematic skin.

The ineptitude of the office and it’s workers is unbelieveable! I am being billed out of pocket for their mistake! They sent a sample to a lab that was not covered by my insurance, I did not direct them to do so, but I am getting the bill and there is nothing they will do about it! Never go back!