Bob’s BMW

My 2016 R1200GS Adventure is back at Bob’s for it’s 600 mile service and farkle installation. I completed the purchase ten days ago, a Birthday present to me.
Paris Tato was my salesman. My transaction was complicated — I was trading two bikes for my new Adventure. Paris was patient, knowledgeable and friendly throughout the process. His expert knowledge of the bike was very helpful. I’d do it all again with Paris!
Before I close, I’ve been riding the BMW GS line since 1998. As I moved from 1100cc to 115o and finally to a 2012 R1200GS, each model preformed better than the one it was replacing. It is truly hard to understand how the 2016, Water Cooled bike can be improved on.
I highly recommend Bob’s BMW and the latest R1200GS, either model will yield lots of smiles as you ride!

Purchased a previously owned 2013 K1600 GTL last month from Bob’s BMW and worked with Dennis on the sale. We worked out a fair price and Dennis did amazing work getting my new bike ready for an immediate trip up to Vermont and then again when I had a request for some upgrades for a coast to coast ride the day following my Vermont trip. The effort Bob’s made to make both the purchase and my trips a success was impressive and greatly appreciated by both me and my wife.

Thanks to a very special crew. Having front row seat in the house i see how much care goes into taking care of my BMW. Thanks to my service advisors Darryl Carmichael and Eric Hafner as well as Chris Buell service manager and Steve Slunt. A big thanks for your care Bobs Service team !

I took delivery of a new 2016 S1000xr on the 28^th. of August and I could not be happier. Paris Tato and Dennis Szarko went the extra mile to make this purchase as painless and fast as possible. Paris is absolutely a no pressure salesman and is very knowledgeable. Dennis was able to lower my interest rate from BMW finance saving me hundreds of dollars.
Both men are an asset to Bob and I would highly recommend dealing with them if you are in the market for a motorcycle.

I’m really blown away by my experience at Bob’s BMW. While Paris Tato was the person with whom I primarily worked, nearly everyone working on site (and there are a lot of them) at some point during my time here not only introduced themselves to me but had a small conversation with me. Others mention this, but when you purchase from Bob’s you really become part of the Bob’s BMW family!
I went in the other day to look at an R nine T. Paris greeted me shortly after I entered and when I told him what I was there for, he said, «Well, let’s back up a second.» He asked a bunch of questions about what type of riding I plan on doing and we both agreed that that would, in fact, be a good bike for my planned riding. I set up a test drive (a HUGE benefit to me over other dealers) and went back in two days later for the test. Long story short, I loved the bike, and spent the next couple of hours finishing up the sale. While I was waiting I was able to meet and speak with most of the ‘family’ there, which really made the experience enjoyable. Bob himself even made sure to chat with me for a while, thank me for coming, and welcome me to the family.
They’ve definitely won me over, and if you’re in the market for a motorcycle I implore you to go to Bob’s.

I just dropped my husband off this afternoon to pick up his brand new 2015 s1000RR. He has been riding well over 20 years and this was his ‘dream bike’…he’s been waiting a long time for the day he would get one. We were going to wait another year or so, but Paris and the other staff at Bob’s worked together and were able to pull some strings to get my husband on his dream bike NOW.
My husband doesn’t have Unilocal,so I’m doing the review: The past several days, my husband had been in nearly constant contact with Paris on the status of the transaction. My husband was trading in his bike, plus dealing with our bank and insurance company to respond is sometimes never easy, especially when they are busy. The dealership staff was patient every step of the way.
The past two days, my husband would come home and filled me in on his conversations with the staff at Bob’s. He can tell they are incredibly knowledgeable and care about the bikes and take their service seriously. I wish I knew everyone’s names to acknowledge them here.
We are not new to Bob’s hospitality! We have come to Bob’s in the past for an Open House, a Dyno Day, and met Paris at a Hospitality tent at a Motorcycle Xcitement track day.
Oh yeah… the first time my husband rode on the track was because he won a free track day at the Open House we went to!
I don’t want to spill all the (good) secrets Bob’s has to offer… there were some additional benefits to purchasing his bike from here, that last longer than the moment he takes his bike off the lot today. If you’re contemplating purchasing a bike from here, just wait to learn what they have to offer when you inquire about your new bike.
Oh, and message to Bob’s: if you get anymore tank tops with the girl on the sportbike that says «I’m one of ‘those’ girls» — please let me know! I want one but you’re out of my size
ETA: I got my tank-top…it actually ended up fitting perfect. Can’t wait to wear it!

Love Bob’s BMW! Paris was great!!! I was hit on my 2015 S1000RR in March he worked hard and hard to get me back on the best motorcycle in the world. Also got some extra goodies with my new bike. I love the service Bob’s BMW Sales team provides. They even have used bikes if you don’t want a new BMW. If in the market go see Bob’s BMW, Paris was my salesmen and took great care of me. Also got a chance to meet a legend Jeremy Cook! I will be on the track with Jeremy soon stay tuned!

Their service department is great. I had my motorcycle inspected and serviced here. They do great work and made reasonable recommendations for repairs.

They need to look at thier shipping prices. Almost $ 10. To ship a bolt and bushing by usps.

I give Bob’s two-​stars for a few reasons. First, they have a pretty darn good selection of bikes, parts and accessories. Their parts and accessory personnel have always been nice folks. That’s about all I can say on the positive side.
I was in the market for a used or demo R1200GSA last spring, after making the decision to leave the sport-​bike world and get into longer touring and some adventure riding. Growing up and always riding dirt bikes, it seemed like a great choice. The R1200GS’s reputation defends itself, so I had my mind made up. I headed into Bob’s because it was the closest dealer to my place and the reviews looked promising. I rode in on the sport bike I had at the time, and was met in the parking lot by a salesman while I was checking out the bikes. His approach was hardly welcoming. I squeezed in a few questions about the size and weight of the bike, and was simply told, «Well, welcome to the major leagues» (What-​ever that is supposed to mean). I guess going from 170hp to 105hp was my introduction to the major leagues? He never once asked me what I was looking for or details about my riding experience, just treated me like I was some novice. (Maybe I didn’t fit the proper demographic of current owners? I don’t know… After letting him finish his pitch, I told him thanks and I wandered around on my own. A few weeks later after letting that bad-​taste in my mouth wear off and after selling the other bike, I was ready to buy and figured I would give them another shot because I saw that they had a few bikes in-​stock. Although they were priced higher than NADA and other dealers, I figured if I got good service and they worked the price a bit, we could strike a deal. No such luck. This time, I wasn’t even approached until I was walking out the door after 20 – 25 minutes of walking around.
I ended up finding a GSA 6-​hours away at another dealer who not only sent awesome videos and pictures of the bike I was interested in, but provided better customer service over the phone than Bob’s could in-​person.
It seems like the folks who have dealt with Bob’s for years, really enjoy them, and don’t mind paying their higher than MSRP prices, but as a possible new customer, my experiences sucked. As I mentioned earlier, they do have a nice amount of not only bikes, but parts and accessories in stock, but their prices have almost always been higher than MSRP. Do they not realize that customers can check prices on their phones? To add insult to injury, they sell a lot of used BMW parts on Craigslist that are usually over-​priced.
Like most customers, I appreciate quality (Not only in my bike, but a dealer). Although I do not drink the «BMW Kool-​Aid» (I am not brand loyal at all), but I do consider BMW more of a «premium brand» of motorcycles and would expect a dealer to offer service to match. Being a new guy in the BMW world I went here looking for that, and did not receive anything close to it. I drive out of state now for my parts, accessories and service.

(expensive: yes, amazing: yes, worth it: yes (*if you appreciate the quality, and aren’t frugal))
Excellent shop, beautiful, stocked with only the nicest, finest products. It may not be your size or fit your style, but you won’t find anything that isn’t the «BEST» of it’s breed in this place.
Everything is neat and clean, organized *just so*.
All the staff is knowledgeable, helpful, and friendly.
They are not pushy, and don’t mind people just browsing and looking around for hours.
They are very interested in giving legitimate riders the opportunity to test ride bikes. (Very rare for motorcycle dealers).
The owner is a great guy who is very nice and honest.
All of the staff seems knowledgeable and interested in helping riders find good stuff that works for them.
I have bought several thousand dollars worth of gear at this place.
Jackets, Pants, RainSuits, several sets of gloves, helmets, and lots of electrical stuff.
It was expensive, but it is the best quality stuff I have, and it has lasted for years.
They have free coffee, and usually have donuts or cookies out.
The shop has a comfortable waiting area with things to read.
They have glass walls to the shop and you can watch the mechanics work on your bike.
The mechanics area looks like an operating room. You could eat off of the floor.
I think they only hire mechanics that have OCD or something.
Is it expensive… yep.
But they aren’t ripping people off either. I took a second hand, 3 year old bike there that had a leaking master cylinder and the kickstand components had fallen off. They fixed it all under some kind of «manufacturers defect» warranty, for free, because they said, «This just should NOT happen on this bike.»
Another time, I had a two year old flip-​up helmet that I bought at Bob’s. I just happened to stop by to look at what new gear they had qualified as good enough to display in their store. I mentioned that the helmet had gotten a little loose and squeeky. They asked if they could take a look at it. and they sent it off to the manufacturer for me and I ended up getting a refurbished helmet (everything was replaced and rebuilt except for the shell). It was done for free. Granted, the helmet had cost me close to $ 700 when I bought it, but still…
I recently put a deposit on a new model of motorcycle (on a waiting list). I have never bought a «new» motorcycle before. But if I’m going to buy a new bike, I can’t think of a better place to buy it from. I have no doubt that they will stand behind their product and make sure that I have a good experience with it.

I just purchased my second BMW from Bob’s. I traded in my F800GT for the R1200RTW within 1 year of my initial purchase. Paris Tato was my salesman on both occasions. The F800GT was my first motorcycle, purchased at the age of 70. I originally was interested in buying the 650 scooter, but Paris wanted me to try the 800, saying that I had the necessary skills and reflexes to ride it. I loved it, and I enjoyed it for the year that I had it, but realized that I wanted more in a bike for longer rides. I demoed the R1200RT, spending several hours on it, and came away convinced that this was the bike I always wanted.
Paris has always been there to answer my questions, emails were usually answered within minutes, if not hours. When it came time to trade in my F800GT, he was instrumental in helping me to get the best available trade-​in price.
Everyone at Bobs is knowledgeable, helpful, and desirous of keeping their customers happy. They understand that good service today means repeat customers tomorrow. While you will not get a bargain price on a BMW, that should not deter you from shopping at Bob’s. What you lose in terms of a «bargain price» you gain in the dealerships commitment to a lifelong relationship, which far outweighs the illusion of a deal on your initial purchase.

I would like to add to my review below and address the bogus response from Bobs. Bobs wrote 2 months ago
«2÷28÷2014 Hello Kevin,
We are just coming across your online review; unfortunately we have no records of you contacting us. We never would have waited this long to respond to you if we’d seen it earlier; Bob’s has a much higher standard than that. With over 30 years in business, every now and then we hear from someone who does not feel they received the „Ultimate Motorcycling Experience“ that we strive to provide each customer. But we have also found that most matters can be resolved fairly easily once the gates of communication are opened. We will contact you directly and hope you will give us an opportunity to make this situation right»
Bob’s has made no attempts to contact me two months after this follow-​up.
UPDATE: Bike ended up needing stator, R/​R and a bunch of wiring. The previous owner had really messed it up and wired a bunch of stuff to the stator wires were charred etc. Waited until winter ended to fix it and now that it runs ONLY 200 miles after buying it from Bob’s it needs a clutch. Brought it to a the dealer, they confirmed. DO not buy a used bike that does not say BMW from Bobs they don’t know what they are doing.

I just bought a new bike at Bob’s BMW. The purchasing experience could not have been better. Paris and the whole team at Bob’s are top notch. They let me test ride the bikes I was interested in. They just gave me the keys and said go have fun. When I returned I knew I wanted a new R1200GS. I put in my order and was called when it came in. Due to the hard winter they had to keep my new bike in their shop longer than I think they would have liked but never made me feel pressured to pick it up. When i finally came in to buy the R1200Gs they made me feel like I was their most important customer. Great experience!!!

In the past, I don’t recall having ever actually enjoyed my time at a motorcycle dealership — or any other dealership for that matter. This place is quite special. The staff are genuine enthusiasts, they take their time talking to customers, and don’t pull any dirty tricks when it comes to selling you a bike. I bought my first Beemer bike here last week, and whatever doubt I had about buying into a new brand dissolved when I visited Bob’s.
The staff are friendly, and Paris who sold me the bike actually took me on a tour of the place and introduced me personally to his colleagues. All customers get this treatment it seems. I met Bob as well, who insisted I let him know whether I was happy with my purchase in a few days time — they’re all passionate about bikes and their customers and it shows.
They do mark up their prices quite a bit, and they don’t give you any BS about it, but they insist that you get what you pay for in terms of the dealership, service experience. For me, the most important thing is that I just trusted their perfectionism and and peace of mind about buying used. I walked out with a fifteen year-​old bike in mint condition, flawless really. Lots of love and care for motorcycles here. Worth paying a bit of a premium. They also allow test rides and refused to sell me anything I hadn’t ridden first.
And there’s free coffee and donuts on Saturday.
If you want a BMW, buy it from Bob’s. Even if you don’t think you want one, visit it and have a look around. Awesome bikes and a good time.

I purchased a 2013 C650GT from Bob’s two weeks ago. I love my new ride and have nothing but good things to say about Bob’s BMW. Many thanks to Fred, Carter, Nicole, and the rest of Bob’s team. The buying experience was painless and I could not be happier. I got the right bike for my current needs (city commuting with weekend touring). Bob’s will be servicing my bike too… in fact, I’m nearly ready for my 600 mile service.

I have trouble trusting dealerships, but Bob’s has treated me good. As a result, I bought two motorcycles from Bob’s in the last three years. My first motorcycle was a used and the last was a one new. As for sales and service, they are polite, professional and quick. Despite being a very busy dealership, all the regular maintenance and safety issues have been handled the same day. Because I bought an extended warranty on the used bike, they have always provided me with a loaner motorcycle while mine was in for service. I love the loaner service they provide. They also sell their bikes close to the MSRP. I like the fact Bob’s specializes in one brand. My only complaint is the service cost. But, I complain about cost from any dealer. It seems good service comes at a premium.

Since I posted this review a lady in an SUV ran over the bike. Bob’s BMW provided the repair estimate that led to the insurer totalling the bike.
I wanted to take it to Batley BMW/​HD but the insurer would not pay to tow it that far so back to Bob’s I went. Batley had given me a quote of $ 150 for the repair estimate but State Farm said they were covering it. Bob’s said the estimate would cost around $ 500 but, due to our history and as a measure of good faith they would do it for free to help me out as insurers «typically don’t cover estimates».
I told them I already spoke with the insurer who said they would cover it and mentioed that Batley had said the estimate was only $ 150. Just the same, they said, we are going to do this for free to help (me) out and show a measure of good faith.
I said they could have shown a measure of good faith on any one of the many previous instances. The quote is being covered by the insurer and it does nothing for me but if, due to some misguided moral decisions, they feel obligated to provide a free quote that is solely between them and the insurer.
They still take no accountability. I love and miss the bike but totalling it out was the best thing that could have happened. It freed me up to buy another bike from someone who provides quality work and stands behind their services.

I have nothing but great things to say about these guys! Everyone I spoke to or even passed by was friendly, knowledgable, and professional. It’s clear the staff loves the BMW Motorrad brand and wants little more than for every customer to walk away happy and excited to come back.
Mattigan took care of me in the Parts Dept today and saved me some money looking for used/​salvaged mirrors and small parts before grabbing for the newer, pricier versions. He also owned an older version of my bike model and was excited to chat to me about some rides and experiences he’d had with it.
Overall a fantastic location, totally in love with the brand it represents, and really eager to please everyone who comes in.

Great crew. Always helpful and full of knowledge. From sales to service these guys have treated me very well.