Lone Star Chevrolet

I’d highly recommend not buying from this dealership, especially when purchasing luxury vehicles. These salesmen will waste a lot of your time when actually trying to make a sale. I was there for 8 hours over a course of 3 days and didn’t come out with a car, for the right reasons. The salesman, Sid, is very misleading. He tried advising me the key fob on a Land Rover I was looking to purchase was rechargeable for free at a Land Rover dealership and they couldn’t replace a battery in it. (Dashboard advised the smart key battery was low) Wrong, I called the leadership and the battery MUST be replaced. He then advised me the oil gets changed immediately when vehicles come on the lot. Wrong again, checked the oil via the dashboard and it was almost completely empty, gave me some bs line about how the car setting was off and had me wait in the waiting area only to call me back out and have me look to see it’s magically full and they just needed to adjust a setting. Way to throw some oil in a luxury vehicle without a proper change. There were also many many scratches on the inside of the windshield of the Land Rover and when I went down the windshield with my finger nails they got caught in all of them. He said they weren’t actually on the inside or outside just in the middle of the glass. How could this be when I actually felt them with my own fingers? When he did admit they were there, he said they came from the heat. What an excuse. The lights around the visor weren’t working and I asked if they would replace the bulbs purchasing-​of course not. It also had a bubble on the back bumper, which granted, it is a used car, but they can at least admit the faults rather than acting as if they’re not there. If you don’t know a thing about the car, it’d surely benefit you to admit you have no idea before giving out incorrect information. God only knows what else was wrong with the Land Rover. The salesman Sid then texted me a few days later sending a message which was very unprofessional regarding the unfortunate sale that didn’t go through, and that text message alone would be the ultimate reason why I would never buy from the dealership. They also had it listed at 39,999 at the time I was there and took 1,000 off when drafting an offer and told me I was getting a deal of a lifetime and that they would have to write an explanation to the GM as to why they even dropped the price at all as «they really can’t do that» (typical line, not falling for it). Especially when they drop the price a grand on the Internet a week later. They are very belittling and rude at this dealership. I’ve purchased 7 cars in my life (with visits to multiple visits during each to look around) and I’ve never had this type of experience. Don’t waste your time here!

Absolutely terrible service department! Hang up on multiple times trying to reach someone who could answer a question. Very rude and cocky salesmen. If it wasn’t for their long hours and convenience I would never go there.
Buy elsewhere.

I’ve been trying to contact people at Lone Star for weeks, no one tries to respond. I paid almost $ 12,000 for a used car and drove for less than 400 miles, engine front seal was leaking oil everywhere. They are just crooked as any other dealership. :(

Follow up, when I picked up my vehicle Monday I addressed the service manager directly. Not one ounce of concern. Body language is an amazing thing. Facial expression and tone of voice was without concern. Never once apologized for the poor communication of Lone Star service department. I sent an email to the general manager. To date no acknowledgment, poor customer service, poor communication and poor leadership from upper management. 3 components that make or break your company. While I’m just one customer, the car business is word of mouth. Very disappointed in Lone Star Chevy.

I showed up today for an oil change and expected to be in an and out, considering I made an appointment last week. I explicitly asked the appointment manager to pick a time when they were least busy when making the appointment.
Let’s go back to today and I’m in line to get into the express lube section. I figure it’s a busy day, so I brush it off. I pull in and no one says anything to me. There’s a guy on a computer near me but does nothing. Countless folks walk by and nothing. Granted I understand people are busy working with customers but how about a «we’ll be right with you» instead of letting me just stand there like a child.
Finally after a while the friendliest person helps me. The young lady, Adrian, makes up for the bad welcome. She’s extremely knowledgable and explains to me everything my truck is scheduled for. She gets my info and let’s me know the wait time. 1 hr and 30 mins
I cringe a bit but I accept the time. So let’s fast forward to 1 hour and 34 minutes later. No vehicle…
I walk into the cashier area for someone to help me and no one makes eye contact. Makes me feel like they’re doing me a favor by helping me in any way. I think to my self these women must be having the worst day of their lives. I put out to anyone listening if my truck can be checked on.
As I wait for her to page Adrian, I see my truck parked in the back out in the sun. I figure maybe they finished my truck and forgot to bring it out considering the oil change bays were empty.
No such luck.
After Melissa contacts Adrian it turns out it’s going to be another 20 minutes for my truck to be ready.
So let’s think logically here. If I hadn’t done anything or said something I’d still be waiting for my truck.
Whether it was the technician or bad leadership on the managers, I waited just because someone didn’t care enough for the customer.
I give 2 stars instead of 1 because Adrian ended up taking care of the situation and apologizing for my wait. On my only day off this week, I refuse to waste time because of bad leadership or just plain laziness/​incompetence.
In sum, this particular experience was horrid, but shinning stars like Adrian and Melissa improved my experience. Thank you for being pillars at Lone Star Chevrolet.
I appreciate Lone Star contacting me on here (after my initial 2 star review), but once I replied no one has said anything. Great work at watching Unilocal,but not so great at responding to me.

No rating. Horrible service. Trying to schedule an appointment online from phone and I have to keep creating accounts because it won’t let me login. If I click on forgot username and password, it never sends the email. Site is not mobile friendly. Every time there’s an issue with the car and I tell them, they say we checked it and it’s ok. Nothing is wrong. When you get an oil change, technician gets in my cars and gets everything greasy. I thought they would wash their hands before getting in my car. Seat, door, steering and radio buttons all greasy. I turn the radio off before getting out so they don’t have to worry about the sound being loud. Apparently they want to explore my radio. Just because it’s a brand new car and I have the warranty, doesn’t mean I need to be treated like I’m less of a customer. Actually listen to the problems I have. Again horrible service.

I had a lot of work done on a 2002 Chevy express three-​quarter ton work van.
Steering gear, power steering pump, shocks, New radiator. And a lot of other stuff. I have been driving this van for a couple of weeks now after the repairs and everything works perfectly.
I think lone star Chevy did a great job and the price was fair.

I wish they had no stars, service managers and shop manager are very unprofessiona. I have came in 3 times with the same issue and never seems to be solved because they do not have a loner. IF YOU DONT WANT TO FIX IT JUST TELL ME, very disorganized.

Service department needs work, I always feel like they ripped me off. I’m 20 days away from my warranty expiring and they want to charge me over $ 100 to diagnose the problem despite the readily available Onstar diagnosis.

If I could give this place zero stars, I would.
We dropped off a car yesterday for a recall fix. Instead of them calling and giving us updates or letting us know if it was ready or not, WE had to constantly call up there to find out the status of the car. Funny thing is, each time we called and were transferred to the service department, no one would pick up the phone! We finally went up there, only to find out that they were closed. Now, we went up there after the last call we made, in which the girl who answered the phone didn’t even know that the service department was closed, because she transferred us there anyways (the hours on the website say 9am-​9pm with no specification to what departments that applies to).
We call the next day to find out the status of the car, only to be told that the guy who was handling our service was gone for the day and that our car had been ready, who knows for how long. Did you not think to call and let us know that or provide a status update? Worthless!
OMG. Can you say the WORST customer service ever! I have NEVER dealt with a dealership that didn’t call to provide updates on the car (whether more issues were found, they were running behind, or if the car was ready). You obviously know NOTHING about customer service and should create a program to train your workers on what that is, how to deliver it effectively, and how to treat your customers to retain them and gain new ones.
In short, this customer service at this place is PATHETIC.

The service manager needs to retrain service advisors on customer service. I took my 38k truck I just bought from them on wed dec 16 to get a key replace. Nobody came to greet me and when I walked into service guy Vincent office he was eating and told me they were all on lunch. When I told him for how long he was rude and told me it would be a 2 hour wait because he had other clients infront of me. Second time I have been there and it seems none of these service guys care about customer service. What a turnoff after spending so much on a truck from this dealership.

I purchased a 2013 Corvette ZR1 site unseen form Lone Sate Chevy, I only seen pictures of the car off there website. The sales person assured me the car was defect free and still had the factory GM ³⁄₃₆ mile warranty. I have warranty paperwork form the dealer stating this. When I receive the car form the shipper I noticed that the leather was coming off of the dash panel. I contacted the dealer and they stated that the vehicle sill had the factory warranty and to take it to my local Chevy dealership.
I took the car to the Chevy dealership in Carlsbad Ca and the CPO warranty does not cover trim and the factory warranty has ran out as of Aug 2015 as per a VIN check with the dealer.
My warranty paperwork clearly states the factory warranty was not expired. Chevy dealership in California is saying the new dash cover is $ 2500.00 and the labor to remove and replace it is another $ 1900. I should not be responsible for this repair this problem was never disclosed to me at the time of purchase. I noticed it as soon as I received the car from the shipper. I have called and sent e-​mails addressing this problem with no response form Lone Star I even Cc the GM of the dealership on my email. If I get no response on this I will pursue legal action! Horrible customer service!

Let’s just say, I bought a «brand new» car here a couple weeks ago & I regret it. All these underlying issues that I am now responsible for are costing me hundreds of dollars…

I bought a 2012 Chevy Equinox from this dealership in 2011. At the time of my purchase you were able to get $ 14.00 oil change for the lifetime of the car. I would routinely take it in to have the dealership change my oil. A few months ago when I would drive my car, my car would stall on me. When my husband drove it, it would stall on him. We took it to the mechanic, not at the lone star dealership. They told us that Lone Star Chevrolet was never changing my oil and if they did they were putting the wrong oil in it. I had to pay the mechanic to fix my car so it wouldn’t stall on me with my two babies in the car with me. I had talked to an employee at Lone Star Chevrolet and they admitted the service department is not very good. I can’t believe they would take money from me and never even change the oil in my car. I will never go back to this dealership again. Crooks!

Avoid Matt Johnson at all costs!
I’m sure this dealership has some great sales agents working there. I met a few that were extremely nice. But I really can’t think of very many good things about my experience with Matt Johnson. I came in to look at commercial trucks and look at my options. That was it. At one point he condescending said «Let me educate you.»
So with that in mind, «let me educate» all of you on why you should avoid working with him.
1. He talks a mile a minute. Might be on crack.
2. Doesn’t listen (I came in to look at commercial trucks on a possible trade. I came in with exactly what I needed. He tried to sell me on something else.)
3. He can’t read a credit report! Seriously. I had to show him how to read it correctly.
4. He made disparaging comments about Mexicans (They have a Mexican guy working in the used car section. Why in the world did he think he had to ask me if it was ok for me to work with a Mexican? Come on man…)
5. He spent 15 minutes trying to log-​in to his computer. Seriously. Who has time to sit there at a table watching a «manager» trying to use a computer. Same guy who was said «let me educate you.»
6. Watch out for the ‘magic numbers’ that all of a sudden start piling up with his amazing math skills. He makes the process unbearable.
A trip to a car dealership should be a simple and easy experience: 1. what are your options 2. let’s see what you can buy. That’s it. 3 hours of back-​and-​forth, magic number making, ridiculous high-​speed one-​way conversations and condescending remarks towards Mexicans and the buyer are unacceptable.
So, if you come here work with anyone except Matt. He’s clearly in over his head. No reason why I should’ve walked out of the dealership after spending 3 hours here feeling like I’d been slapped in the face from someone who clearly can’t work in a professional environment.

I won’t tell you where to shop, but IF you buy a used car DO YOUR RESEARCH. Get an outside source to inspect every inch of the vehicle you plan to buy from these guys. If you go from there, get aFINE TOOTH COMB and go over any documents before you sign a contract from these guys. Period.

If I could give zero starts or negative I would. I’m doing 1 star is because I like my 2015 Corvette. I have now had the car for about 3 – 5 months and can give a better review of the dealership including service since now I have had an opportunity to experience the service department. Lets start with the purchase. I was pre approved so walked in with cash in pocket. Once the deal was done and all I had to do was paperwork, I sat for almost an hour while the finance guy was jacking around. I know this because I could see. My sales guy was nice and continued to say he was busy but I could see he was not. So I had enough and said you have five min or I’m walking out the door. Amazing how fast things change and he was no longer busy.
Now to service — I purchased an extended service plan on the vehicle. Within the last two weeks one of the tires started leaking air. I was told when I purchased the plan I have no worries on the tires they would be replaced if something goes wrong. So I contact my service rep explain to her what is going on, she pass me on to a guy in the service department. I contacted him and he responds that day, informing me he is going to look into my service plan and get back to me. Days pass nothing, I reach out to him again, nothing. So I contact my service rep again and she was able to get some movement. However, I did express my dissatisfaction on the entire process. Good thing is the next day I take the care in. People will remain nameless; however, I did speak to the guy that was non responsive to my e-​mails and when we met in person he acted like i was an allen.
So I leave my car, mind you when I dropped it off it was spotless, clean no dirt anywhere. They had to keep the car for a couple of days due to not having the tire and needed to order. No problem. They call and tell me it is ready I go to pick it up and when they bring it out it is covered in dirt and the tire was just put on still with all the white calk, etc. all over it. I was not a happy camper. I had to insist they clean the car which they did a half ass job in doing that.
I would not recommend this dealership. I will be transferring my service to another chevy dealership.

I had an amazing experience buying here. I had been going from dealership to dealership not finding what I wanted and dealing with sketchy sales guys. I went online found that Lone Star had great reviews for customer service. I came here and told my sales guy exactly what I wanted. A little over an hour later I was walking out with my new SUV.
I had absolutely no pressure from my sales guy. No annoying tactics from the finance people. They had a really cheerful guy that gave us several things w/​the Chevy logo for free: cups, caps, pens, etc. Then they took a picture of my husband and I with are new SUV and mailed us a calendar w/​our picture.
I love this place. Next time I want to upgrade, I’ll definitely come back!

My routine oil check took a full business day to complete. I was not contacted by my assigned representative, Mike Sanchez, because he did not have the proper phone #. I informed him of this and offered my phone #, he said he would rather have my email. Then proceeded to call the wrong #, and not bother to email me. It seemed like he was more concerned with gathering as much of my information as possible, and not actually worried about my car at all.
Once I contacted the dealership I was told that I had not been answering my phone, when asked why I didn’t answer my phone, I explained what I had already he explained. I was then offered a laundry list of repairs that seemed more like a money grab than good service. After speaking with my trusted mechanic friend back home, he said they’re basically just mugging me. (This is back at home where I have no chance of bringing him the car for service, so there’s no conflict of interest here.)
It also took your team 30 minutes to get my car back to me after said oil check. I stood around asking everyone for help and no one would do anything. A few even commented how I had been standing there for a long time, but still no additional help.
Maybe this was a bad day for your company, but it didn’t seem like you were under staffed, and instead just don’t know what you’re doing.
My last issue:
You offered an engine service called «decarbonizing» my engine. I am no mechanic, but my mechanic friends say this is a scam of a repair. When I told your salesman that this was a company car, I could see he was more interested in dollar signs, and not actually doing proper repairs.
I will never return here. My list of complaints continue, but these were the major ones.

In August 2013 I stopped in for regular maintenance, and because I had an Air Bag light on. The dealership repaired something beneath the seat to make the air bag light go off. When I went to pick up my car, Duffy, the service adviser told me that someone must have worked on my seat before and broken something. He was going to order me a new panel and call me when it came in.
In January or February of this year I called him to see if he had ever gotten the seat panel in and he had forgotten about it. He ordered one and called me a week or so later and scheduled for me to return. They replaced this panel, but from then on the side of my seat always popped open. My car was still under warranty at this time — also I never had this issue with the seat until they went to fix the Air Bag light.
I received a couple of recall notices so I scheduled an appointment for Wednesday, July 2^nd at 2pm. I took the day off because the appointment was in the middle of the day. About 1:30pm, 30 minutes before my appointment time, Duffy called to tell me they would not be able to get to the recall unless I could leave my car overnight. They are swamped with recall repairs right now. I agreed to do that and took my car in. I showed Duffy the issue with the seat and he said they would look at it.
Duffy called me later that afternoon and told me I needed a new part for the seat that would be $ 132.00. I agreed — even though they broke my seat in the first place — just because I had not already addressed the issue with them. I am very busy, so I accept some of the responsibility of not already taking my car back and complaining about this.
When I picked up my car Thursday afternoon, July 3^rd, I looked at the seat and could see it was not closing correctly. I asked for Duffy to come and look at it. It was the night before the holiday weekend, and it was pouring down rain. They were very busy with everyone picking up their cars. Duffy looked at it and said — «Well, there is something broken on the front panel so the side panel is not latching closed.» I asked if perhaps it was the front panel that should have been replaced instead of replacing the side panel again — and he said «No…well, next time you come in I will have them look at it.»
Really? I just spent $ 132 for my car seat to be broken exactly like it was before you repaired it…
I hate it but I can not return for service at this dealership. They have a huge wonderful waiting area, and are walking distance from my house — but service is always below par. Once they charged me for a basic oil change that should have been covered by my Certified Used Car maintenance program. When I complained, even to the service manager — they never offered me a refund.
Also, the interior moldings on the 2011 Chevy Traverse are poorly made and pop out of place frequently. This might also be my last Chevy.
Update:
A couple of days after I posted this, Steve, the service manager called me and asked me to stop by so he could look at my car. I did, and he told me he would get my seat repaired if I took down the review I posted on Unilocal. I took it down immediately after speaking with him. I felt my issue would be resolved.
A week later he called to tell me the parts were in and I could bring my car in. I scheduled the appointment for Saturday, July 19^th. I was told to see Derrick.
When I took my car in on Saturday, Derrick called me from the waiting area to tell me they needed another part. He said he would get with Steve and they would call me. I left the dealership with my seat still broken.
Monday, August 4^th — I called Steve, the service manager, and he did not know anything about the missing part. He told me he was out of the office and when he got back he would check on it and give me a call. I understood that to mean later that day on Monday.
Wednesday, August 6^th — and no one has called me back.
It seems the trouble with your customer service starts at the top.
Thursday, August 7^th — Responded to the numerous requests from Chevrolet to rate their service — it was not a good review. Still no one has called me back. I tried phoning the dealership, but the phone just rang and rang — with no one picking up the line. It did not even roll over to a voice-​mail.
Monday, August 18^th — I have still not heard from Steve, the Service Manager. I am re-​posting my review. The lack of customer service here is unacceptable.