Tawanda Jackson – State Farm Insurance Agent

I’ve been with State Farm since 2007 continuously. I am moving from NY to NJ so called this location to switch my policy to the new address after speaking with my agent in NY.
I spoke with Vanessa who asked if it was okay to call me back once she spoke with my State Farm office in NY (whose contact info I provided). Vanessa never called me back to follow up.
Now it has been 1.5 weeks and I just called another insurance company to get a new policy. Now I’m paying less money each month, have better coverage and had an agent who treated a new customer better than the company I’ve been with for eight years.
Thanks for making the decision easy for me Vanessa. Tawanda Jackson should think a little harder on who she hires to represent her.
Cheers.

While I was disappointed in the way that my change in coverage was initially communicated to me, after my first Unilocal Review Tawanda contacted me personally to explain the situation. Although I think State Farm’s data is flawed, I understand how the independent franchisee’s hands are tied. While Tawanda’s employee who initially contacted me needs some coaching in how to communicate, she was very professional and sought to find a solution for me. In fact, she found a way to find an exception and insure some of my other items. I appreciate her follow up and she indicates she’s a very well meaning and vested business owner.

I am extremely pleased with the level of service I receive from Ms. Jackson’s office! I have multiple policies with them and any time I have a question or need anything in reference to my policies I get a timely response. Quite often I hear back from Ms. Jackson herself and everyone is always friendly, professional, and knowledgeable.

This is a very poorly run office. I signed up for homeowner’s insurance through them, and every time they would call me or ask to «go over my policy» they would use cheap sales tactics to try and get me to sign up for life and auto insurance that I had no interest in (at very high rates too.) On the one occasion that I actually called in with a problem, the woman on the phone, Erica, immediately tried to talk me out of filing a claim, obviously just trying to avoid having to open the company’s purse to take care of us. This is an office of deceptive, incompetent people who have no interest in taking care of you, and their rates are high compared to competitors. Avoid at all costs.

I found the agents at this office to be very resourceful and knowledgable of the products and services. Erica was efficient and answered all of my questions and concerns. I ended up getting my policy, which was at a better rate than most competitors. I would recommend anyone to go to this office.

Frustrated with the service yet AGAIN! Let me start by saying I have been with this agency for at least 3 years, its been so long I can’t remember. BUT! The service waivers and too many times I find myself needing to spend too much time coaxing and offering direction to the staff to get me accurate information. If you are like me and busy and need quick answers, complete information and someone to go the extra mile. Basically my premium went up, the paperwork they mail you is not straight forward so I call the office thinking I can speak to a person and get an explanation. When I didn’t understand why I was being charged retro actively for something I was told I should get a pen and paper and call back. The issue wasn’t the math, but more WHY it was changed. I was then told that they needed to call me back because they had someone in the office. I am on the phone in the midst of a conversation and am told oops I need to go over here and do this now.
AUGH!
I hate to change when I have been with them so long and the process of shopping for insurance is NO FUN! But I need simplicity and that LIKE A GOOD NEIGHBOR service.