Tailors Touch

I’ve been happily going to Tailor’s Touch quite a few years. Not only have they efficiently handled all my dry cleaning for a reasonable price, but I’ve also had lots of items tailored there. The owner, Nicole, is super-​knowledgeable and helpful. More than once I’ve shown up without my ticket – and she came through with my clothes nevertheless. She’s also very experienced and will share her knowledge, even once letting me know that something I brought in really doesn’t need to be dry-​cleaned and I should just throw it in the washer!
Though parking anywhere in the Hamilton Park neighborhood is a challenge, I’ve always found a spot within a block of Tailor’s Touch.

Low quality product and terrible customer service. Don’t bring any clothing you care about to this place.
I brought a $ 300 gown to Tailor’s Touch to be cleaned and it was permanently damaged (photos uploaded). They charged me full price and never offered an apology.
When I went to pick up the gown, I immediately noticed a thread pull in the chiffon. The Associate said the owner had already left for the day, so I should leave the gown with her, and the owner would call me to discuss my options. But the owner never called. I went back a couple weeks later, and once again, the owner had already left for the day. The same Associate was there and told me they tried to re-​press the garment (without asking me). This did more damage, creating a larger thread pull in the front of the dress. It looked terrible. I showed the Associate the new damage and she agreed.
Then she rang me up for the full price of the cleaning. I asked the Associate to call the owner, because I couldn’t believe they would charge me the full amount of cleaning after permanently damaging the gown. The Associate called the owner who verified that even with the damage, I would have to pay full price. Not once did anyone apologize.
I was really upset by this, so I paid the full price, left and will never be going back.

I came here for dry cleaning because of the positive reviews. I’ve had a couple bad experiences at other local dry cleaners, and I explained the problems to Nicole, who is very nice. However, in spite of explaining my concerns in detail, the dry cleaning did not meet expectations, at all. Dress shirts were incorrectly pressed (multiple times – in spite of a «redo»), and a large stain was created on a pair of pants (the stain was not present when I dropped them off). They don’t do their dry cleaning in house, and the results were very disappointing. I hope I can get the stain out and that I can remove the large streak of shine left on a $ 250 dress shirt. They did offer to try for a third time, but no thank you.
Update: I took the damaged shirt to Golden Cleaners on Newark Ave. They did a considerably better job than Tailor’s Touch: the shine is gone and the shirt was properly pressed. A little more expensive but definitely worth it.

I’ve been coming here almost weekly since I moved to JC and I’m always pleased with the service and results. A tip for frequent traveling men, you can get your shirts boxed (like Don Draper!) for easy transfer right into the suitcase. Though it does take an extra day or two it’s worth the wait. Plus you can keep one in your desk at the office and blow minds when you whip it out prior to happy hour or a big meeting. Especially in the humid haze known as August!

i’ve been going and continue to see nicole over at tailors touch for the past 10 years i moved from jersey city and continue to go there because they are just that good… they offer excellent service fair prices and have the best tailor in house.
where else can you get an evening gown done in 24 hours to attend an eventing.
when i lived in a building with concierge they picked up and dropped off my dry cleaning and still offer the service.
i love that they are open until 8pm on mon. and tues it really helps us late night folks.
i highly recommend tailors touch!

gets the job done. i wish this store opened earlier and/​or closed later. i also wished this store offered pick up and deliveries.