Savoy, Siegel and Desai

Be prepared for a long wait. I first came in during a walk-​in time on a Saturday morning. They refused to estimate how long I would wait, so I waited, and waited. After I waited an hour and a half, I gave up and made an appointment for later in the week. When I came for the appointment, I waited 45 minutes. The doctor gave me an eye exam, but once he learned that I was planning to buy eyeglasses online, he started to lecture me. He told me that I was not contributing to the local economy, and shamed me for wanting to buy eyeglasses online. It was a totally obnoxious and unnecessary experience. I paid for an eye exam like everybody else, and I don’t think I should get shamed and punished because I’m getting my glasses elsewhere.

Looks like my eyesight is going to be royally screwed for a year. I used to go to Dr Savoy’s office because they were pretty good. Now I’m going to have to find another eye doctor because they don’t want to be bothered.
I went in for my checkup in August and got me progression glasses, figuring this would be better since my eyes are not as good as it was. It’s a $ 130 mistake because after a couple of weeks, I can’t get used to having half my lens being fuzzy and the only way I can read anything without problems is if I tilt my head down. I tried to see if I can at least get a regular prescription without the progression and was told no since I was told about how these lens were going to be.
I also asked if they could fix my old glasses, which they have done in the past. I even offered to pay since these glasses were from last year. I was told no since a soldering blow torch was needed to fix them. So I’m going to assume that the old glasses weren’t going to be fixed if they were under warranty?
Should be a fun year not seeing anything until my next check up. Thanks alot.

The only reason I did not give it 5 stars is because sometimes there is a long wait (not all the times). However, Dr. Desai is amazing! She is very caring and listens to any concerns. Love her! The staff is great too! I’ve never had a complaint about my glasses made there. Great place!

I had an appointment at this place 3 weeks ago. I waited about 30 minutes to be seen. The doctor was very nice, friendly and quick. Was pretty happy UNTIL I had to deal with the lady who is in charge of helping you with either glasses or contacts.
This person was rude from the second she was handed my file. Without even checking my insurance, she told me the contacts I needed would not be covered. She kept telling me «I have had other patients who needed this type of contact, and they never approve.» I felt like telling her «I don’t care about other patients!» But I didn’t want to be rude to her, which I should have been cause she was so nasty.
Then she «attempted» to call my insurance and waited less then a minute before she hangs up, annoyed as hell, and says «I can’t reach your insurance, so I will call you once I reach them.» A week goes by and I hear NOTHING. So I decide to call her and when she comes on the phone, she gets upset with me because I was calling her. She tells me «I told you… I will call you when I hear something». Two weeks later she called me, and again with her bitch ass attitude, told me «I got the response from the insurance, and they are not paying no where near enough… you will have to pay 1900 if you want the contacts.» This person acted as if this money that the insurance should cover, would be coming out of her own damn pocket. Worst customer service I have had in a long time. I will not be returning to this office. It’s a shame because the doctor was very nice

Had an appointment, waited 1 hour in an overbooked waiting room, then left. Stay away from this place.

I’ve never had a problem here. My doctor is dr. Desai and she’s wonderful. They’re very friendly, quick eye exams, and helpful when picking out new frames. I love their collection, they have so many brands in every price range so that’s a plus. They even have sunglasses. I’ve gotten 2 already, both prescribed and designer.
The only problem is finding parking is annoying but you’ll find a spot eventually!

I have been a patient of Dr. Savoy for 17+ years. Yesterday I called to place an order for contacts, and was was asked if I came in for a contact evaluation. Mind you, I was given the prescription for the contacts about six months ago and called because I ran out of contacts. After holding for about 20 minutes, the lady who answered the phone came back on the line, took my telephone number, and told me that she would have the contact lens lady call me back… no explanation was given as to why I couldn’t place my order then as I have many times before. I waited, and never received a call back that day or the following, so I called again on the next day, only to be placed on hold yet again for over ten minutes. The lady, Kira I believe is her name, comes back on the line, and hurriedly tells me that she would place the order, and that I should come in next day to pick it up, all without asking me how many boxes I need. I started asking questions, like how much for each box, and why I couldn’t just place the order the day before, and she catches an attitude and gets defensive. As a paying. customer, Ido have the right to ask questions, don’t I? The doctors here are very good, hence the two stars that I gave the place. I don’t know about the people that they have working here. I’ve changed eye doctors in the past because of the attitude of the staff and the loong wait to see the doctor, but I always found myself coming back here because the doctors are good, and the pricing is very reasonable, but, sad to say, I doubt I’ll be back as I refuse to have to put up with anyone’s funky attitude.

The girl at the counter is extremely rude and unprofessional. I don’t know how she is still employed after so many bad reviews. If you want to get insulted and then wait for 2 hours for your appointment, this is the place to be. I won’t come here again ever.

I called today with a straightforward inquiry about an eye exam. Consistent with the other reviews here, the receptionist was rabidly rude and unusually irate for such a lovely Wednesday afternoon.

The waits are just entirely too long. I walked out after waiting an hour and a half. No complaints about the doctors themselves, when I’ve seen them they seem like they know what they’re talking about.
But this place is always completely packed. And the front desk does a horrible job (really no job at all) of giving you any idea of how long it will take.
I ended up going to Harborside Optical instead and thought it was much, much better than this place. It was pricier, as they charge for you the full visit up front and make you submit to insurance, but you get what you pay for. Only go here if you don’t value your time.

Come here if you want to wait and wait and wait and then die because you still have not been seen.
I’ve been here three times and never waited less than an hr each time, doesn’t matter what time or day. Today, after an hour and a half of waiting, I ask how much longer, and they say another hour! Who has time to wait 2.5 hours to see a dr?! i walked out as at that point I was already super late for work. This is not a way to run a business, don’t waste your time!!!

This place is a rip off. With no insurance it costs $ 112 just to see the doctor. They also make you pay before you even see anybody. After 2 hours of waiting and watching the entire staff run around the office like chickens with their heads cut off, I finally saw the doctor. Dr S is actually a nice dude. Almost made up for the awful wait until the receptionist tacked on an additional $ 70 fee for a «contact lens consultation». So I paid $ 182 for a simple eye exam. What a joke. Never going back here again.

Recently went in for the first time… Overall, it wasn’t an awful experience, but it was far from great. Office staff was friendly & helpful, however the business as a whole was mass chaos the second I walked in the door. When I arrived for my 5:30 appt, they still hadn’t taken back the 4:00 appts. Needless to say, I spent most of my evening there. Now, I understand that they were running terribly behind, however, I still expect a thorough exam. I felt completely rushed & the doctor neglected to acknowledge the fact that I repeatedly told him my vision in one eye was still off after him giving me a new prescription. In fact, it was so rushed that I don’t know that the doctor even introduced himself.
Overall, I am quite disappointed in the quality of service and still need to see another optometrist to have my vision examined again. Hopefully by a doctor that will address my concerns…

I just went in for the first time and had an eye exam with Dr. Desai. I was very happy with every aspect of the booking and appointment:
— When I called to make an appointment as a new patient, the office was able to schedule me for the very next day! wow!
— I was able to print off all the new patient forms from the office web site, so I didn’t need to fill anything else out at the office
— The office is just steps from the Grove Street PATH station, so very convenient
— The office is a pretty high-​traffic place on a Saturday morning, but the office seemed very efficient in getting everyone in on time. (I was seen about 5 minutes after my appointment start time.)
— Dr Desai was really friendly and professional. She took time to learn about my personal and family health history, and she made sure that I had all my questions answered.
— The office staff was very helpful in explaining how my insurance worked for the variety of services (appointment co-​pay, contact lens fitting fee, contact lens purchase). I left knowing exactly what I’d be paying for and why my insurance was covering.
— I was able to take home a one-​week supply of trial contact lenses to ensure that the brand suggested by the doctor will actually work for me.
— I felt no pressure to purchase contacts or glasses on the spot.
I highly recommend this place if you are looking for a good optometrist in Jersey City.

The optometrist himself is very thorough and nice, but the reception staff is so awful that I will never return. I made an appointment here, only to have them call and reschedule it twice. On the day of my appointment, I came in and waited over an hour to see an optometrist because they thought I was a walk-​in and put me on a wait list. Needless to say, there are just as many good optometrists in the area — and many of those have more competent reception staff.

The doctors gave a fairly thorough exam however they are not the most friendly and the staff is HORRIBLE. They gave me an extremely hard time with my insurance. They accept my insurance but when there was a problem with it just gave my card back and said «this isn’t working». I called my insurance company to speak with them and explain the glitch. They REFUSED to speak with my insurance operator and they said «look — I don’t know how to else to tell you this but we are not going to jump through hoops for this». So rude they made me cry. I paid out of pocket and my insurance reimbursed me but it is NOT worth any trouble, there are better doctors and customer service out there and no one should be treated like that.