Marcel’s Cleaners

The owner was very rude. She charged me $ 50 for a job that I then learned should have been $ 25 – 30. (I should have looked around first, but I procrastinated with getting it done and had to fly soon for a wedding.) It was a pretty sloppy job too, which she tried not to let me see when I came to pick it up. And really, very rude.

Excellent tailoring. Work pants, dresses, skirts all tailored perfectly. Designer jeans hem too!

My boyfriend has actually been coming here for about 5 years. Never a problem until this week. He dropped off 12 shirts and 4 dress pants on Saturday and was supposed to be able to pick them up on Tuesday. They weren’t ready. She needed to press them still. So they (the owner and my boyfriend) both agreed he would pick up his pants today (Friday). He went in and lo and behold, she couldn’t find his pants! He explained that he would come back later. 20 mins later, she calls him back and tells him she still can’t find them, but that maybe she remembers him picking the pants up yesterday (Thursday). My boyfriend tells her that he’s not a liar and that he knows for a fact that he did not pick them up yesterday. She tries to tell him that maybe he did pick them up and that he should try to look in his closet! WTH? So, he hangs up and we head over. He confronts her again (in a respectable manner, of course) in person and asks her numerous times, ‘did you lose my pants?’ She tells him that she can’t find the pants, but it won’t be a big deal. WTH (again)?? He tells her that it is a big deal. They were expensive pants. They go back and forth. My boyfriend keeps a professional cool and she begins to raise her voice. He tells her to calm down and that he will be back tomorrow. He asked if she had any insurance for things like this. No (of course not). So, he will come by every day after work, until she reimburses him or finds the pants. Hopefully, the latter.
It’s too bad, because he really never had an issue with her until now. On to another crummy cleaners. Crossing our fingers. Unilocalers unite… don’t go to Marcel’s.

Totally rude owner! I will never come here again just based on her nasty attitude.
I came in to inquire about tailoring (tapering some pants) & she informed me what I wanted couldn’t be done & I was better off buying new. Umm, if I wanted to buy new, I would’ve just done that in the first place instead of coming to a tailor? She assured me tapering pants could not be done. OK. I asked about a few other small alterations, all of which she gave me ridiculous prices for, all while being incredibly rude.
It seems she did not want my business and was trying to push me away. Must be a nice luxury for a business to be able to do that.
Avoid this place at all costs! There are plenty of other local, friendly businesses that would be happy to have you as a customer.