Lids

I switch trains at 34^th street, so when I ordered my hats on line, I had them shipped here (it’s free, as opposed to paying $ 4.99 for shipping and worrying about someone being home to sign for it). The shipping was actually a lot faster then I thought it would be. An employee at lids called me to let me know my purchases had come in.
I had ordered two hats to the store, but had only gotten a confirmation e-​mail on one. I had printed out the receipts to both to bring into the store to ask about the second hat. When I showed up to Lids, both hats were waiting for me, yay! They were pretty well organized, and I just gave my last name, signed out the hats, receipts, done! I was on my way!
The store itself is the size of a closest, actually, I think my closet might be bigger. But for such a small space, they do seem to be able to use the space really well. There is shockingly the same amount of selection that I’ve seen at bigger stores with more space. Unfortunately, not the ones I was looking for. The staff I have encountered there has been super friendly and nice. When I order on line again, I’ll be picking up in this store.

Leo at the Manhattan Mall location is a moron. Accused me of trying to return a worn hat. I am grown man and don’t need to trick you for $ 35. Enoy your life working at a hat store fool.

Typical Sports Store, where you can buy sports caps from different teams for a decent price. I was looking around for baseball hats, getting ready for spring training games ;) I cant wait. They had a couple of nice fitted hats that I bought there. NY Yankee Cap to be exact.
Staff was ok, its not like they can really help me too much, I go in the store, I find the hat that I like, I wear it, I like it, I buy it! Simple. The hat practically sells itself. You cant expect the staff here to be super knowledgeable… they just sell hats. They do the best they can.

The worst experience of my life, no one in the store knows what they are doing, and the assistant manager is the one with the LEAST amount of knowledge, she doesn’t even know how to process a return correctly,! I will NEVER EVER EVER shop here again!