Liberty Self Storage

After a client for over two years I was a little shocked when I pulled up to liberty State Park and asked for the complementary ride but was told they do not provide it after 6 o’clock I had called at 6:01 asked if they would make an exception but was forced to walk the dangerous road there which limited my time to the access to my storage as I was coming from work. When I told her that I would have to walk because the lack of cabs in the area due to the hour she said that as long as I was there by 645 pm oblivious to the concerns of the customer. Even though it is a clean and safe place there’s not a lot of customer service today. But was extremely grateful that the on site staff was able to take me back to train.

I’ve had my stuff in storage here for about 4 months now. I was pretty impressed with the facility upon arrival, not at all what I was expecting, especially since I like to check reviews and the main one that came up was the previous poor Unilocal review (so I decided to rectify that issue for others like me). The office is not located at the same area as the storage units, it’s located on the following block. In order to access the storage units, you need to get through the gate with the code you make once you decide to store with them. There is ²⁴⁄₇ security and the storage area has a pretty good amount of parking, which makes it convenient to load and unload. Their bigger units are outside, and the smaller ones are inside. I believe there’s just two levels. There’s a lift for your items, you just stuff it, lock it up, send it on its merry way, and meet with it on the second floor (via several stairs). They even offer free shuttle service from the Liberty State Park light rail stop to the storage (just call ahead so they know you’re there). The only thing I can say I wish they had is a way to view your account online with the option to make payments, they’re still a bit old school as far as that goes. However, making the payment by phone really only takes 30 seconds at most and it is quite possibly the best telephone customer service experience I’ve ever had. They are always so pleasant and efficient. Overall, this storage facility is clean, convenient, pretty reasonably priced (you can check their website for discounts as well), and offers great service. Highly recommended for someone looking for a quality storage facility in the area.

WARNING: DO NOT STORE YOUR STUFF AT LIBERTY SELF STORAGE. IT IS LOCATED IN A FLOOD ZONE. My storage unit was on the first floor and everything was ruined by the flood during Hurricane Sandy. The water came up about 1 foot. The worst part is the owners would not let us in to see our units for almost 2 weeks after Sandy. By then, the water had travelled even further into my stuff and by the time I we were permitted to get our possessions, everything smelled strongly of mold. I spent the entire day last Saturday mopping up the excess water and tossing boxes of ruined possessions out. The owners insisted on charging me for the entire month, despite the fact that they shut us out for almost 2 weeks. No compensation at all, and they were downright RUDE when I asked if they would do anything to help compensate for our losses. I saw many people moving their stuff out of there, done with this crap place. I will follow suit as soon as I can. The owners’ behavior was shameful throughout this ordeal and continues to be. They will pay the price when everyone goes elsewhere.